August 4, 2008 MBTA / BCIL Public Contact Information Honorable Judge Patrick King Federal Court Appointed Monitor Gary L. Talbot MBTA Assistant General.

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Presentation transcript:

August 4, 2008 MBTA / BCIL Public Contact Information Honorable Judge Patrick King Federal Court Appointed Monitor Gary L. Talbot MBTA Assistant General Manager Department of System-Wide Accessibility

August 4, 2008 Table of Content Judge King’s Contact Information Judge King’s Contact Information MBTA, Customer Support Services MBTA, Customer Support Services – Contact Information – Hours of Operation – Travel, Schedules, Comments, Complaints MBTA, Department of System-Wide Accessibility MBTA, Department of System-Wide Accessibility – Contact Information – Staff Phone Number and Address

August 4, 2008 Judge King’s Contact Information Honorable Patrick J. King (Ret.) JAMS, The Resolution Experts One Beacon Street – Suite 2300 Boston, MA (Phone)

August 4, 2008 MBTA Customer Support Services Massachusetts Bay Transportation Authority Customer Support Services Transportation Building Ten Park Plaza – Suite 5610 Boston, MA Customer Support Services is available Monday-Friday 6:30AM-8PM and Saturday-Sunday from 7:30 AM-6:00 PM. Customer Support Services Customer Support Services For travel information, schedules, comments, or complaints For travel information, schedules, comments, or complaints Toll Free: Toll Free: Deaf or Hard of Hearing: TTY Deaf or Hard of Hearing: TTY Main Switchboard: Main Switchboard:

August 4, 2008 MBTA Department of System-Wide Accessibility Massachusetts Bay Transportation Authority Massachusetts Bay Transportation Authority Department of System-Wide Accessibility Department of System-Wide Accessibility Transportation Building Transportation Building Ten Park Plaza – Suite 5720 Ten Park Plaza – Suite 5720 Boston, MA Boston, MA (Phone) (Phone) (TTY) (TTY)

August 4, 2008 MBTA, Department of System-Wide Accessibility Gary Talbot, Assistant General Manager Sandra Belhaimer, Executive Assistant Laura Brelsford, System-Wide Accessibility Coordinator Rob Sampson, Senior Accessibility Coordinator Kathy Cox, Manager Fixed Route Services Matt Whalen, Supervisor Reduced Fare Programs Mike Festa, Senior Accessibility Specialist, Special Assignment (Toll Free), (TTY)