Automating 100 Processes with Interneer Apps Chris Condon – Director, IT Innovation and Solutions, Los Angeles Firemen’s Credit Union

Los Angeles Firemen’s Credit Union  Serving Firefighters and their families since 1935  Our Mission: Los Angeles Firemen’s Credit Union is the Trusted Provider of Premier Financial Services to our “Fire Family”  Focused on Legendary Service and High Efficiency

Los Angeles Firemen’s Credit Union  Started with LA City Firemen; now open to all Firefighters in California  Single Location from 1935 – 2012, now 3 locations, with 4 more planned by the end of 2015

Los Angeles Firemen’s Credit Union Stats and Facts  Over 30,000 members  $900M in Assets  135 Employees  Online Banking  Mobile Banking with Check Deposit  Interest Refund/Extraordinary Dividend over $3M in 2013

 On April 1, 2014 Will Become…. Exciting News

New Name Supports  Expansion to areas outside of Los Angeles  Commitment to All Firefighters  Firefighters remain our first priority

BPM at the Credit Union  E-Forms (Fill & Print)  Internal Workflows (Route to various Departments)  HR Related  Service Requests  Member Self Service in Online Banking

BPM at the Credit Union  Online Banking Customization  Integration with Core System  Expanded Feature Set  Transactions  Service Letters  Automated “Mail Merge” link from Core System  Generate letters while serving the member

Copyright © 2013 Interneer, Inc. All rights reserved. 9 Evolution of E-Forms and Workflows at the Credit Union Adobe LiveCycle installed Workflows /40 Fill and Print Forms Member Forms added to Online Banking 2010-Over 100 Letters added in support of a new core banking system installation Financial Crisis /Layoffs, including Adobe Developer Researched and selected Interneer to replace Adobe Implemented Member to Member Transfer and View Credit Score Features using Intellect

Copyright © 2013 Interneer, Inc. All rights reserved. 10 Primary Reasons Interneer Selected 10 Adobe LiveCycle & Flash Challenges Not Supported on iOS devices Requires complex development and infrastructure Costly Annual Licensing Extended Timeframes from Concept to Launch of new workflows Interneer committed to interfacing with our Core Banking and Online Banking Platforms Core Banking- Open Solutions (FiServ) DNA (Oracle Database) Online Banking- Digital Insight (Formerly Intuit Financial Services) Single Sign On Web Service Offered Best Value compared to Other Solutions reviewed

Copyright © 2013 Interneer, Inc. All rights reserved Processes?...It’s True! 11 Simple Forms – Fill and Print Forms Repository 47 Unique Forms Internal Workflows Simple to Complex Member Service Forms Employee Self Service Forms 22 Unique Workflows

Copyright © 2013 Interneer, Inc. All rights reserved Processes?...It’s True! 12 Member Forms/Workflows in Online Banking Member Self Service Forms Member to Member Transfer View Credit Score Feature 14 Unique Forms and Processes Letter Portal Over 100 Letters that are automatically populated from the Core Banking Platform Letters used by several departments throughout the credit union

Copyright © 2013 Interneer, Inc. All rights reserved. 13 Integration Technologies 13 MS SQL Linked Server Connect Oracle Database to Intellect Database Oracle Client Oracle OLDB Driver Link Oracle Views to Intellect Link Oracle Stored Procedures allows Intellect to update Oracle while enforcing business rules

Copyright © 2013 Interneer, Inc. All rights reserved. 14 Integration Technologies 14 Web Services-Digital Insight Interface Through our Firewall SSL Connection Data Transferred via HTTP Post Open Solutions CoreApi Inside the Firewall Internal TCP/IP Connection (Sockets Interface) Allows transactions and maintenance with business rules enforced

Copyright © 2013 Interneer, Inc. All rights reserved. 15 Key Process-New Employee Onboarding New Employee Onboarding HR Initiates when New Employee Hired Manager of Employee requests Software to be installed and Extranets to be granted access Sends request to IT to establish Network User Account and Core User Account Depending on software requested, Request Routes to several different Administrators throughout the Credit Union Each step in the process is tracked Final output: Confirmation Page of software requested and initial login credentials for each system

Copyright © 2013 Interneer, Inc. All rights reserved. 16 Key Process-New Employee Onboarding New Employee Onboarding  Employee Termination Employee Termination Workflow looks up Software and Extranet Access Granted during the Onboarding process Sends request to IT to terminate Network User Account and Core User Account All administrators are notified and sent requests to terminate access Depending on software requested, Request Routes to several different Administrators throughout the Credit Union Each step in the process is tracked Final output: Confirmation to HR that Access has been terminated. Auditors can review this and verify our processes

Copyright © 2013 Interneer, Inc. All rights reserved. 17 Key Process-Member to Member Transfers Member to Member Transfer Firefighters work and live together and transfer money between each other often Fire Station Shared Expenses (Cable Bill, Food, etc.) Accessed in Online Banking Initiates a Single Sign on Request to Intellect, passing account data, using SSL encryption

Copyright © 2013 Interneer, Inc. All rights reserved. 18 Key Process-Member to Member Transfers Member to Member Transfer The accounts available for withdrawal are passed in the SSO messaging from Digital Insight along with the Available Balances

Copyright © 2013 Interneer, Inc. All rights reserved. 19 Key Process-Member to Member Transfers Member to Member Transfer The account number is validated by entering the first 3 letters of the recipient’s last name.

Copyright © 2013 Interneer, Inc. All rights reserved. 20 Key Process-Member to Member Transfers Member to Member Transfer Since the name and account number match, a final confirmation page is displayed When “Complete Transfer “ is clicked, a web service message is initiated by Intellect to the Core Banking System to post the transfer

Copyright © 2013 Interneer, Inc. All rights reserved. 21 Key Process-Member to Member Transfers Member to Member Transfer A final confirmation page is displayed, letting the member know that the transaction posted successfully.

Copyright © 2013 Interneer, Inc. All rights reserved. 22 Key Process-Member to Member Transfers Member to Member Transfer The transaction is posted immediately, with the Comment added for reference.

Copyright © 2013 Interneer, Inc. All rights reserved. 23 Key Process-View Credit Score View Credit Score Service to our Firefighter Members Scores provided by FICO on a quarterly basis Data is imported into our Oracle Database View of Credit Data Exposed to Intellect (Linked Server) Also Accessed in Online Banking Initiates a SSO call to Intellect, passing information identifying the member and application (View Credit Score)

Copyright © 2013 Interneer, Inc. All rights reserved. 24 Key Process-View Credit Score View Credit Score The page is generated dynamically based upon data in the View Credit Score FICO Credit Meter FICO Key Factors

Copyright © 2013 Interneer, Inc. All rights reserved. 25 Thanks 25 Thank you all…

Copyright © 2013 Interneer, Inc. All rights reserved. 26 For More Information 26 Chris Condon