© 2010 IBM Corporation Disability IBM Rosalind Reidy – IBM Diversity Program Manager, Australia & New Zealand

© 2011 IBM Corporation 2 Our Diversity & Inclusion Focus Areas Advancement of Women Generational Diversity People with Disability Lesbian Gay Bisexual Transgender Cultural Diversity Work Life Integration & Flexibility

© 2011 IBM Corporation IBM – a culture of diversity & inclusion Hire our first person with a disability 1953 Created first written equal opportunity policy (11 years prior to US legislation) 1996 IBM A/NZ establishes a Diversity Council 1997 ANZ establishes a People with Disability Strategy 2001 IBM A/NZ wins Prime Minister’s Employer of the Year Award for PwD 2006 IBM A/NZ wins Employment and Inclusion of People with a Disability Award 2007 Australian Sign Language Interpreters Association NSW Organisation of the Year Award 2010 ‘Fair Go’ Award – Deaf Australia (NSW) 'Organisation' winner Australian Sign Language Interpreters Association (Vic)

© 2011 IBM Corporation 4 The business case IBM’s Diversity and Inclusion strategy is designed to attract, develop and provide an inspiring employee experience to retain the best diverse talent in the world. This strategy is key to IBM achieving its business objectives.  Talent: Diversity attracts and retains the brightest and best from the widest possible talent pool – IBM as ‘employer of choice’  Performance: Diversity & inclusion strategies improve employee engagement, motivation, commitment and productivity  Business: Diversity is the bridge between the workplace and the marketplace. Our workforce needs to reflect the clients we work with  Innovation: Diversity is the fuel of innovation

© 2011 IBM Corporation Our approach – the 3 ‘A’s 5 Reasonable Accommodations – Providing adjustments in terms of equipment (specialised hardware or software), services or facility modifications that can help the functional capabilities of people with disability. Attitude – Raising awareness through education and changing the beliefs that some people have regarding people with disabilities. Judging a person based on the results they deliver. Building Accessibility - commitment to ensuring buildings are accessible to employees with disability. Some examples: building ramps, automatic door openings, lift upgrades, accessible parking etc.

© 2011 IBM Corporation Building Accessibility  Accessible Buildings Strategy established in 1998 to ensure all IBM buildings accessible  Initial focus on sites of 200+ employees & case by case location reviews  Managed by Real Estate Operations and Diversity  Liaison with building owners and relevant IBM business units  Ongoing work with IBM’s Real Estate Team 6

© 2011 IBM Corporation Reasonable Accommodations  Focus is on enabling the employee  Approach – treat the employee as the expert  Stakeholders – work together for the best outcome  Centralise cost - at the organisation level not individual department 7  Accommodations may include; –Auslan interpreters –equipment – hardware / software –facility modifications –job restructuring –flexible work arrangements  Any employee deemed to have a condition which requires a work-related reasonable accommodation is eligible to apply

© 2011 IBM Corporation8 Attitude  A/NZ Diversity Council - Executive Sponsor  AND membership  New employee orientation  Buddy network  Regular education for HR, managers and employees  On-line guides & education packs  Regularly profile stories of our employees with disability  Willing & Able Mentoring Program  ‘Careers Forum’ for students with disability

© 2011 IBM Corporation PwD Business Resource Group  Executive Sponsor –John Twine  Steering committee –Co-leads Tim Littlejohn & Todd Wright  Mission To demonstrate leadership and increase awareness of the profile of People with Disability working in IBM, to ensure they continuously receive appropriate access to resources, and to enable them to productively contribute to IBM.  Focus areas  Talent Development (primary)  Recruitment

© 2011 IBM Corporation10 The employee experience Michael who is hearing impaired, applies for a role with IBM as a graduate hire. Hiring manager is provided with a copy of ‘Manager Guide to Disability in the Workplace’. An Auslan interpreter is provided for interviews with the hiring manager. Michael is hired. Manager discusses accommodation needs with Michael and preferred methods of communication -- instant messaging, SMS, etc. Diversity Team contact Michael to see if any assistance is required. On-line education packs for team members. Michael is linked up with a ‘PwD buddy’ – an experienced IBMer who is also hearing impaired. Aim is to help him get quickly connected into the organisation. He is invited to join the PwD Business Resource Group. Michael attends the 2-day graduate hire orientation, as do all new graduates. Auslan interpreters are provided. While Michael primarily uses Auslan Interpreters he is introduced to and tries live remote captioning which he hasn’t used before. Michael and his manager decide that Deafness Awareness Training would benefit his team. Training is delivered. There are ongoing discussion with his Manager to see if Michael needs any other assistance.

© 2011 IBM Corporation11 Critical success factors Senior management support - advocates & champions Get the basics right – building accessibility Provide accommodations that help the employee do their job Centralised accommodations fund – cost recovery no longer a department issue Employee support – Buddies & Business Resource Group Ongoing education and engagement - to raise awareness and change attitudes

© 2011 IBM Corporation12