Presented by: Doug Harris The Kaleidoscope Group Managing Privilege: Key to Future Leadership 2005 National Conference on Leadership Diversity

2 Objectives Highlight KG’s background Understand KG’s approach to cultural competency Learn how understanding privilege enhances managers’ ability to truly value differences and manage biases The Kaleidoscope Group, L.L.C. Proprietary and Confidential

3 Agenda  KG Background & Approach  KG Diversity Education Overview  MANAGING PRIVILEGE The Kaleidoscope Group, L.L.C. Proprietary and Confidential

4 What are the specific expectations you would like to see addressed in today’s discussion? The Kaleidoscope Group, L.L.C. Proprietary and Confidential

5 KG Background & Approach The Kaleidoscope Group, L.L.C. Proprietary and Confidential

6 Kaleidoscope Group History Minority-owned, full service diversity firm located in Chicago Founded by Bea Young, a recognized pioneer and leader in diversity Led by Doug Harris, a nationally recognized presenter and diversity consultant Have assisted organizations with successfully managing culture change and creating inclusion for over 30 years Comprised of 9 full-time staff and approximately 25 associates Formed strategic alliances for specialized diversity needs The Kaleidoscope Group, L.L.C. Proprietary and Confidential

7 Sample Client List Insurance  CNA Insurance  Blue Cross / Blue Shield Financial  Federal Reserve Bank  Mid-America Bank  Northern Trust Bank  Discover Financial Services Consumer Products  Coca-Cola Bottling  Dean Foods  Duracell  McDonald’s Professional Services  Deloitte & Touche Practice Service Center  Price Waterhouse Coopers  Watson Wyatt & Company Industrial  Caterpillar  Dana Corporation  Hewlett-Packard  Owens Corning Media & Communications  Emmis Communications  Time Warner Publishing  StarCom MediaVest Group Medical  Saint James Hospitals  Massachusetts General Hospital  Northwestern Memorial Hospital  Provena Health Systems  University of Chicago Hospitals  Advocate Health Systems  Foote Health System  LaRabida Hospital Education  Columbia School of Business  Kellogg Graduate School of Management  University of Chicago GSB  Northwestern University Law School  The Wharton School Non-Profit  Alternatives, Inc.  Learn Charter School  John G. Shedd Aquarium  Wildlife Conservation Society  AIDS Foundation  Fourth Presbyterian Church, Chicago The Kaleidoscope Group, L.L.C. Proprietary and Confidential

8 KG Definition of Diversity The variety of abilities, skills, experiences and cultural backgrounds that enables organizations to achieve superior results. The Kaleidoscope Group, L.L.C. Proprietary and Confidential

9 Managing a Diverse Culture  Diverse representation exists at all levels  Differences are valued in the way people work together  People processes are fairly and equitably managed  Diversity is leveraged in daily work Outcome: Best talent is attracted and retained and individual potential is maximized leading to organization effectiveness, productivity and profitability. The Kaleidoscope Group, L.L.C. Proprietary and Confidential

10 Reactions to Diversity Excited Limbo Resistant The Kaleidoscope Group, L.L.C. Proprietary and Confidential

11 Energy Motivation Resistance The Diversity Journey Assessment Accountability Business Benefits Diversity Strategy Commitment Feedback Education Vision of Success Measurement The Kaleidoscope Group, L.L.C. Proprietary and Confidential

12 KG Diversity Education Overview The Kaleidoscope Group, L.L.C. Proprietary and Confidential

Diversity Competency Model Personal Values Bias Unchallenged Bias Challenge Bias What’s important To you? Personal preference for or against Unknown/known but not questioned Known/questioned bias Discussed with others Adapting/Adjust to value differences Understanding impact of bias Manage Bias Cultural Competency Personal Growth Respectful Relationship More Effective Results Valuing Differences Awareness Skills Outcomes Advanced Education The Kaleidoscope Group, L.L.C. Proprietary and Confidential

14 Advanced Diversity Education  Managing Privilege  Cross-Cultural Competence for White Men  Cultural Coaching  Inclusive Team Strategy  Dimension Education  Sexual Orientation in the Workplace The Kaleidoscope Group, L.L.C. Proprietary and Confidential

15 Managing Privilege The Kaleidoscope Group, L.L.C. Proprietary and Confidential

16 What is Privilege? Privilege is the absence of barriers and the presence of unearned positive attributes. The Kaleidoscope Group, L.L.C. Proprietary and Confidential

17 “The Costs” Not recognizing personal privilege leads to:  Distorted viewpoint of “Profile of Success”  The belief that your own success was all earned and therefore others must earn theirs as well  Inability to distinguish between attributes and value-added results Unmanaged workplace privilege leads to:  Lost productivity  Lost relationships  Stress and emotional strain  Worker dissatisfaction and turnover The Kaleidoscope Group, L.L.C. Proprietary and Confidential

18 “Societal Privilege” InsiderDimensionOutsider Race Class/Income Physical Ability Sexual Orientation Marital Status Age Language Education Religion Gender The Kaleidoscope Group, L.L.C. Proprietary and Confidential

19 “Work Experience” InsiderDimensionOutsider Years of Company Experience Years of Experience in the field Versatile Experience Type of Degree Type of School Past Employers The Kaleidoscope Group, L.L.C. Proprietary and Confidential

20 “Work Style” InsiderDimensionOutsider Humor Work/Life Balance Socialization Level Manager Relationship Communication Style Personality Hours Worked The Kaleidoscope Group, L.L.C. Proprietary and Confidential

21 Managing Privilege Objectives Define privilege and understand its impact Understand “Personal” Privilege Develop tools and knowledge to help manage the biases associated with privilege Understand the dynamics of privilege on team effectiveness The Kaleidoscope Group, L.L.C. Proprietary and Confidential

22 Steps to Managing Privilege Understand Privilege Concept Recognize Privilege Recognize Personal Privilege Honor Privilege Assess Team Privilege Manage Team Biases Monitor Improved Results The Kaleidoscope Group, L.L.C. Proprietary and Confidential

23 How Does “Privilege” Impact the following?  Decision Making  Team Assignments  Performance Reviews  Hiring & Retention  Sharing of Information  Career Development  Promotions  Feedback The Kaleidoscope Group, L.L.C. Proprietary and Confidential

24 The Benefits of “Managing Privilege”  Accelerates inclusion  Increases employee understanding of company culture  Increases knowledge of informal rules  Increases advancement and development opportunities  Enhances alignment towards goal achievement  Heightens company reputation  Boosts productivity  Increases loyalty and commitment to organization  Cultivates leadership throughout the organization  Levels the playing field The Kaleidoscope Group, L.L.C. Proprietary and Confidential

25 How Does “Managing Privilege” Differ from Other Diversity Education Workshops?  Diminishes a victimization mindset  Establishes common ground  Uncovers invisible rules  Motivates individuals to manage their power to create inclusion The Kaleidoscope Group, L.L.C. Proprietary and Confidential

26 Privilege Logistics  Audience - Geared towards Managers  Class Makeup - Diverse mix of participants  Class Size - 20 to 25 participants  Length of Class - One Day Session  Facilitators - 2 KG facilitators The Kaleidoscope Group, L.L.C. Proprietary and Confidential

27 Questions & Answers The Kaleidoscope Group, L.L.C. Proprietary and Confidential

28 Possible Follow-up Options with KG  Option 1: Free On-Site Briefing  Option 2: Managing Privilege Pilot Session  Option 3: Managing Privilege Public Workshop The Kaleidoscope Group, L.L.C. Proprietary and Confidential

29 KG Services Consulting Services  Engage Leadership  Diversity Vision of Success  Assessment  Diversity Strategy  Feedback Strategy  Commitment  Accountability and Measurement  Cultural Coaching  Cultural Team Building  Inclusive Team Strategy  Cultural Competency for HR Professionals  Diversity Councils Executive Services  Executive Dialogue Session  Executive Session  Executive Diversity Education  Executive Alignment  Executive Cultural Coaching  Executive Profile Assessment  Diversity Champion Strategy Education Products Foundation  Diversity Awareness Training  Diversity Skills Training Advanced  Specific Dimension Training  Managing Privilege  White Male Cultural Competency Other  Awareness and Skills Applied On The Job  Train-the-Trainer  Master Trainer Representation Practice  Representation Goal Setting  Executive Search  Diverse Recruitment Processes  Job Candidate Profile of Success  Recruitment Skill Development The Kaleidoscope Group, L.L.C. Proprietary and Confidential

30 Contact Information Doug Harris Leader/Managing Director The Kaleidoscope Group, L.L.C. Phone: Fax: Website: