Organizational Behavior, 9/E Schermerhorn, Hunt, and Osborn Prepared by Michael K. McCuddy Valparaiso University John Wiley & Sons, Inc.

Chapter 1 Study Questions What is organizational behavior and why is it important? What are organizations like as work settings? What is the nature of managerial work? How do we learn about organizational behavior? Organizational Behavior: Chapter 1

Organizational Behavior: Chapter 1 Study Question 1: What is organizational behavior and why is it important? Workplace success depends on:  Respect for people. Understanding of human behavior in complex organizational systems. Individual commitment to flexibility, creativity, and learning. Individual willingness to change. Organizational Behavior: Chapter 1

Organizational Behavior: Chapter 1 Study Question 1: What is organizational behavior and why is it important? Organizations and their members are challenged to:  Simultaneously achieve high performance and high quality of life. Embrace ethics and social responsibility. Respect the vast potential of demographic and cultural diversity among people. Recognize the impact of globalization. Organizational Behavior: Chapter 1

Organizational Behavior: Chapter 1 Study Question 1: What is organizational behavior and why is it important? Organizational behavior. Study of human behavior in organizations. A multidisciplinary field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics. Organizational Behavior: Chapter 1

Organizational Behavior: Chapter 1 Study Question 1: What is organizational behavior and why is it important? Pick up Figure 1.1 from the textbook. Organizational Behavior: Chapter 1

Organizational Behavior: Chapter 1 Study Question 1: What is organizational behavior and why is it important? Reasons for importance of scientific thinking. The process of data collection is controlled and systematic. Proposed explanations are carefully tested. Only explanations that can be scientifically verified are accepted. Organizational Behavior: Chapter 1

Organizational Behavior: Chapter 1 Study Question 1: What is organizational behavior and why is it important? Contingency approach. Tries to identify how different situations can be best understood and handled. Important contingency variables include: Environment. Technology. Tasks. Structure. People. Organizational Behavior: Chapter 1

Organizational Behavior: Chapter 1 Study Question 1: What is organizational behavior and why is it important? Modern workplace trends. Commitment to ethical behavior. Importance of human capital. Demise of “command and control.” Emphasis on teamwork. Pervasive influence of information technology. Respect for new workforce expectations. Changing definition of “jobs” and “career.” Organizational Behavior: Chapter 1

Study Question 2: What are organizations like as work settings? An organization is a collection of people working together in a division of labor to achieve a common purpose. Organizational Behavior: Chapter 1

Study Question 2: What are organizations like as work settings? The core purpose of an organization is the creation of goods and services. Missions and mission statements focus attention on the core purpose. Mission statements communicate: A clear sense of the domain in which the organization’s products and services fit. A vision and sense of future aspirations. Organizational Behavior: Chapter 1

Study Question 2: What are organizations like as work settings? A strategy is a comprehensive plan that guides organizations to operate in ways that allow them to outperform their competitors. Key managerial responsibilities include strategy formulation and implementation. Knowledge of OB is essential to effectively strategy implementation. Organizational Behavior: Chapter 1

Study Question 2: What are organizations like as work settings? Organizational Behavior: Chapter 1

Study Question 2: What are organizations like as work settings? Stakeholders. People, groups, and institutions having an interest in an organization’s performance. Customers, owners, employees, suppliers, regulators, and local communities are key stakeholders. Interests of multiple stakeholders sometimes conflict. Executive leadership often focuses on balancing multiple stakeholder expectations. Organizational Behavior: Chapter 1

Study Question 2: What are organizations like as work settings? Organizational culture and diversity. Organizational culture refers to the shared beliefs and values that influence the behavior of organizational members. Positive organizational cultures: Have a high-performance orientation. Emphasize teamwork. Encourage risk taking. Emphasize innovation.. Respect people and workforce diversity. Success in business world is tied to valuing diversity. Organizational Behavior: Chapter 1

Study Question 2: What are organizations like as work settings? Organizational effectiveness approaches. Systems resource approach focuses on inputs. Internal process approach focuses on the transformation process. Goal approach focuses on outputs. Strategic contingencies approach focuses on impact on key stakeholders. Organizational Behavior: Chapter 1

Study Question 2: What are organizations like as work settings? Longitudinal views of organizational effectiveness. Short-run emphasis on goal accomplishment, resource utilization, and stakeholder satisfaction. Intermediate-run emphasis on organization’s adaptability and development potential. Long-run emphasis on survival. Organizational Behavior: Chapter 1

Study Question 3: What is the nature of managerial work? Managers perform jobs that involve directly supporting the work efforts of others. Managers assume roles such as coordinator, coach, or team leader. Organizational Behavior: Chapter 1

Study Question 3: What is the nature of managerial work? The management process. An effective manager is one whose organizational unit, group, or team consistently achieves its goals while its members remain capable, committed, and enthusiastic. Key results of effective management: Task performance. Job satisfaction. Organizational Behavior: Chapter 1

Study Question 3: What is the nature of managerial work? Organizational Behavior: Chapter 1

Study Question 3: What is the nature of managerial work? Managers work long hours. Managers are busy people. Managers are often interrupted. Managerial work is fragmented and variable. Managers work mostly with other people. Managers spend a lot of time communicating. Organizational Behavior: Chapter 1

Study Question 3: What is the nature of managerial work? Organizational Behavior: Chapter 1

Study Question 3: What is the nature of managerial work? Managerial mind-sets. Reflective mind-set — managing one’s self. Analytic mind-set — managing organizational operations and decisions. Worldly mind-set — managing in a global context. Collaborative mind-set — managing relationships.  Action mind-set — managing change. Organizational Behavior: Chapter 1

Study Question 3: What is the nature of managerial work? Managerial skills and competencies. A skill is an ability to translate knowledge into action that results in a desired performance. Categories of skills. Technical. Human. Conceptual. Organizational Behavior: Chapter 1

Study Question 4: How do we learn about organizational behavior? Learning is an enduring change in behavior that results from experience. Organizational learning is the process of acquiring knowledge and utilizing information to adapt successfully to changing circumstances. Organizational Behavior: Chapter 1

Study Question 4: How do we learn about organizational behavior? . Organizational Behavior: Chapter 1

Study Question 4: How do we learn about organizational behavior? Organizational Behavior: Chapter 1

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