The Kaiser Permanente Integrated Medicine Experience NHMA Conference March 18-20, 2011 Martin Portillo, MD, FACP Physician Director for Multicultural Services

What we stand for To enhance the quality care for every member and to improve the health of our communities MissionVision KP Promise Quality you can trust, caring with a personal touch, convenient and easy service, and affordability To deliver high quality customized health care in a personal and affordable way

Clinical Diverse Patients Workforce Diverse Physicians & Staff Community Diverse Communities Diversity Strategy Diversity helps all fronts

Provider Handbook Diversity Health and Video Series Salvadorian Nutrition Guide Diversity Training Modules Multicultural Communication Styles Four Generations in one Workplace Workforce Diversity Training Middle East Insight (pilot) In support of diversity

Our reach

Who we are 4 themes of distinctiveness, many proof points Who we are  Mission/value compass  Integrated delivery system  Community focused  NCQA Excellent rating What makes us better  Integrated delivery system allows coordinated care  EHR  Evidence Based Medicine  Prevention What the marketplace is saying  JD Power & Associates  CAHPS scores and NCQA  Consumer Checkbook  Growth in membership  MPS How we’re staying ahead  Access, Internalization and Service as Foundation  Hubs  IT Telemedicine  Mobile van  Online tools

Not just large, but leading National Health Insurance Plan Study: Member Satisfaction Awards

“... According to economists and medical experts, Kaiser is a leader in the drive both to increase the quality of care and to spend health care dollars more wisely….” -- October 31, 2004, New York Times, “Is Kaiser the Future of American Health Care?” And defining the future

 Social purpose  Quality-driven  Shared accountability for program success  Integration along multiple dimensions  Prevention and care management focus Kaiser Foundation Hospitals Permanente Medical Group Kaiser Foundation Health Plan Members Unrivaled integration  Enabled by the largest civilian EHR in the world  Integrated with a member web portal, scheduling, and more  Empowers you

Physician Controlled Practice  Directly influence the practice & procedures of PMG  Any approvals for testing, etc. done by physicians Multi-specialty Physician Network  Physicians may refer patient to PMG specialist without approval of health plan administrator.  24 hour phone access to specialty advice and consultation Robust support system  Business and administrative functions provided  Support staff provided Balance Work and Personal Life  Generous paid time off  Manageable work week Rewarding careers

Professional development & training opportunities  Leadership Development  Leadership/Administrative Opportunities  Research opportunities  Teaching opportunities  Participate in Committees…like Quality, Ethics etc. Beyond the exam room

Estimated Value of all Benefits = 31% of Base Salary Exceptional benefit Plan  Company provided health benefits – for self and dependents  Company provided dental benefits – for self and dependents  Market Competitive salary + incentive pay  Company provided life insurance – plus options to buy-up  Company paid pension plan  Excellent retirement and savings plan benefits  Malpractice coverage  Time Off benefits; Vacation - Unused vacation time rolls over  Paid Holidays  Paid Personal Days  Educational Leave for CME  Accumulate Sick days per year

A great team seeking those wanting to make a difference through a career in medicine Our cause is health. Our passion is service. We’re here to make lives better. Permanente and You

Questions?