Workplace Productivity SkillMap Assessment and Development Guide Learning that fits. Learning that works. Learning that lasts. TM

Attridge, M. (2009). Employee Work Engagement: Best Practices For Employers. Research Works: Partnership for Workplace Mental Health, 1, Baldwin, J.R. and Sabourin, D., 2001, “Impact of the Adoption of Advanced Information and Communication Technologies on Firm Performance in the Canadian Manufacturing Sector”, Analytical Studies Branch-Research Paper Series, Statistics Canada, October Bartel A., 1992, “Productivity Gains from the Implementation of Employee Training Programs”, National Bureau of Economic Research (Cambridge, MA) Working Paper No. 3893, Black, S.E. and Lynch, L.M., 1996, “Human Capital Investments and Productivity”, The American Economic Review, Vol. 86, No.2. Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10, Brooks, S. M., Wiley, J. W., & Hause, E. L. (2006). Using employee and customer perspectives to improve organizational performance. In L. 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Knowledge of systems and processes Knowledge of policies and procedures Communication skills Presentation skills Managing effective meetings Customer service skills Listening skills Software-specific skills Organizing your work space Handling difficult employees Employee motivation and engagement Handling rejection Consultative selling skills Time management skills and processes Territory management Sales cycle management Account management processes Individual accountability Setting goals and objectives Process improvement Self-motivation Metrics analysis Lean / Six Sigma Presentation Skills Communication skills Customer service skills Handling employee conflicts systems and processes Behavioral styles Employee engagement Strategic planning Systems thinking Problem solving skills Communication styles Business writing skills Project management skills Team development Leadership Sales coaching Strategic selling skills Prospecting skills Handling objections Regulatory compliance Integrity Active listening Providing feedback Authentic communication Health and wellness Project funding Commercial finance Metrics development Objective business analysis Developing new leaders New employee onboarding

Individual Accountability Team Building Health and Wellness Meeting Management Project Management Managing Time and Tasks Productive Practices Solving Problems Communication Clarity Resilience and Stamina Stress Management Cooperative Work Systems Thinking Objective Analysis

+80 Organizations Individuals +40 Training Events

Adults are just-in-time learners Adults are practical learners Adults are not empty vessels Adults are the real experts on themselves

A broad array of training tools are available for each skill category including: – E-learning module – Handout/workbook – Facilitator Guide (for workshop delivery) – Audio CD

In addition to individual results, the administrative “dashboard” allows managers and supervisors to view the aggregate results of The entire organization Divisions Work teams Other sub-groups as requested

Broadly deployed e-learning Training at National Meetings and E-learning Reinforcement Ongoing Communication Enterprise Training Plan E-learning with group discussions Targeted training Peer coaching and reinforcement Communication driven by leadership Work Group Training Plan Targeted e-learning / audio CDs Individual coaching from supervisor Self-coaching and self- assessment Help others to reinforce new skills Individual Training Plan Online assessment Actionable feedback Individual Skill Assessment Aggregate assessment results Blended learning Individual Work group Enterprise Analysis

. Affiliate (wholesale) Pricing Suggested RetailWholesale Professional Selling SkillMap™$59.50$19.50 PSS E-learning Courses – Complete Library (20 modules) 1-year license$435.00$ PSS E-learning Courses – Individual Modules 1-year license$45.00$15.00 PSS Audio Reinforcement: Complete Set (20 programs)$345.00$ PSS Audio Reinforcement: Individual Titles$26.25$8.75 PSS Facilitation and Coaching Guide$ $ PSS Total Learning System (Assessment + Full E-learning and Audio Library)$735.00$ Customer Service SkillMap™$42.50$14.50 CSS E-learning Courses – Complete Library (12 modules) 1-year license$285.00$95.00 CSS E-learning Courses – Individual Modules 1-year license$45.00$15.00 CSS Audio Reinforcement: Complete Set (12 programs)$240.00$80.00 CSS Audio Reinforcement: Individual Titles$26.25$8.75 CSS Facilitation and Coaching Guide$ $ CSS Total Learning System (Assessment + Full E-learning and Audio Library)$525.00$ Workplace Productivity SkillMap™$39.50$13.50 WPS E-learning Courses – Complete Library (8 modules) 1-year license$225.00$75.00 WPS E-learning Courses – Individual Modules 1-year license$45.00$15.00 WPS Audio Reinforcement: Complete Set (8 programs)$150.00$50.00 WPS Audio Reinforcement: Individual Titles$26.25$8.75 WPS Facilitation and Coaching Guide$ $ WPS Total Learning System (Assessment + Full E-learning and Audio Library)$375.00$125.00

. Blended Learning Solutions Individual report and development guide Aggregate group report Workshop Webcast E-learning Participant Survey and/or Metrics tracked Webcast E-learning and/or Audio CD and/or Workshop E-learning and/or Audio CD Manager certifies competency E-learning courses complete and/or

. Jostens Example Individual report and development guide Aggregate group report 20 sales managers each assigned 1 skill category to facilitate Audio CDs used for TTT Each sales rep assigned 3 skill categories based on assessment results 3 pre- learning Webcasts for each rep Participant Survey and Metrics tracked Practice Workshop 20 Workshops delivered by 20 sales managers concurrently Delivered 3 times in rotating breakout sessions Audio CD Manager certifies competency and

. Next Steps Patricia Danielson Director of Affiliate Services