Introduction to Quality, Cost & Delivery Dataplate Training Introduction to Quality, Cost & Delivery Konrad Burgoyne www.dataplate.co.uk

This presentation requires a narrative Introduction Aim - To understand the principle of Quality Reason – To ensure that quality is embedded into everything we do. Incentive – The ability to deliver efficiently effective goods and services on time This presentation requires a narrative © 2014 Dataplate

Everything Efficiently Effective? NON-EFFECTIVE EFFICIENT THRIVE FAIL SLOWLY UNEFFICIENT SURVIVE FAIL FAST © 2014 Dataplate

Quality Cost Delivery What is your priority? KEEP IT SIMPLE! Everyone has priorities and they can differ from person to person. To work together each priority element can be categorised into one of three areas of the business system. Quality Cost Delivery © 2014 Dataplate

Where and how does it fit? AIM WHAT HOW REVIEW QUALITY COST DELIVERY © 2014 Dataplate

Efficiently Effective? AIM WHAT HOW REVIEW QUALITY EFFECTIVE CUSTOMER FOCUS CUSTOMER EXPECTATION NEED SATISFACTION REQUIREMENT STANDARD SPECIFICATION DESIGN DATA CONFORMANCE UNDERSTAND COMMUNICATE OPERATIONS ENGINEERING MANUFACTURE PRODUCE INSPECT ASSURE DOCUMENT PLAN, RISK ASSESS, ACTION & IMPROVE COST EFFICIENT INVESTMENT STAFF MAINTENANCE CALIBRATION TESTING SUPPORT MATERIAL SUPPLIERS MACHINERY TOOLS TRAINING LEGISLATION PRIORITISE IDENTIFY PREVENT BUDGET CONTROL DELIVERY EFFECTIVE & EFFICIENT COMMITMENT ON TIME SCHEDULE FORECAST ESTIMATE © 2014 Dataplate

Quality Cost & Delivery PAY FOR QUALITY FAST GOOD POOR QUALITY LOW PRIORITY CHEAP © 2014 Dataplate

Fractal by nature? Each individual element of the business system will have other elements of quality cost and delivery branching off. QUALITY WHAT STANDARD SPECIFICATION? COST HOW MUCH DOES IT COST? ELEMENT WHAT OR HOW DELIVERY WHEN DO WE NEED IT? © 2014 Dataplate

Aim – What we need to achieve Reason – Why we need to do it Effectivity The key for effectivity is to understand: - Aim – What we need to achieve Reason – Why we need to do it Incentive – How we get driven © 2014 Dataplate

Communicate – Understand (Documentation & Meetings) Efficiency The key for efficiency is to: - Communicate – Understand (Documentation & Meetings) Review – Analyse risks, data & records Improve – Plan & act on reviewed data © 2014 Dataplate

Quality Cost & Delivery Meeting A periodic (weekly or monthly) management meeting is required IAW AS9100. A suggested format could be a Quality Cost & Delivery Meeting to include all elements needed to be discussed in one of the three categories Quality – Quality Action Review Cost – Budget targets and overheads Delivery – Review performance © 2014 Dataplate

The Approach Quality Team Strategy (in 5 steps) Customer Focus – Understand the customer to meet requirement both current and future in accordance with the Quality Definition (see next slide) Lead the company in the purpose and direction to achieve –(Inspire to achieve) Involvement of all Staff by 3Es Approach (See below) System approach to the process approach. – Control of documentation, process and records Continual Improvement  - Go to 1.    3Es Approach Engagement – Get all staff more involved in business processes. Find out and listen to ideas from all staff. Keep listening and give feedback. Education – Train the staff to a higher level with proper delivered training. Educate on processes, procedures, standards and the business system. As well as internal training, invest in external training where possible. Train to a deeper level on skills to touch on technical aspects. Train staff to train other staff to pass on technical knowhow and valuable skills Empowerment – Give all staff defined ownership of documents, processes and functions. Use self certification. Trust in people to do a good job with the right intent. © 2014 Dataplate

Quality Assurance – Management Tool Quality Control – Production Tool Quality Definition   Quality Assurance – Management Tool Quality Control – Production Tool Definition QA is a set of activities for ensuring quality in the processes by which products and services are developed. QC is a set of activities for ensuring quality in products. The activities focus on identifying defects in the actual products produced. Focus on QA aims to prevent defects with a focus on the process used to make the product. It is a proactive quality process. QC aims to identify (and correct) defects in the finished product. Quality control, therefore, is a reactive process. Goal The goal of QA is to improve development and test processes so that defects do not arise when the product is being developed. The goal of QC is to identify defects after a product is developed and before it's released. How Establish a good quality management system and the assessment of its adequacy. Periodic conformance audits of the operations of the system. Finding & eliminating sources of quality problems through tools & equipment so that customer's requirements are continually met. What Prevention of quality problems through planned and systematic activities including documentation and training. The activities or techniques used to achieve and maintain the product quality, process and service. Responsibility Everyone is responsible for quality assurance. Quality control is usually the responsibility of a specific team that tests the product for defects. Example Verification is an example of QA Validation is an example of QC Statistical Techniques Statistical Tools & Techniques can be applied in both QA & QC. When they are applied to processes (process inputs & operational parameters), they are called Statistical Process Control (SPC); & it becomes the part of QA. When statistical tools & techniques are applied to finished products (process outputs), they are called as Statistical Quality Control (SQC) & comes under QC. © 2014 Dataplate

Discussion & Questions © 2014 Dataplate