Advisor.com Consultant's Corner: A trip down Gateway Lane Author Gregg A. Hinchman Company Hinchman Consulting Session Number

Advisor.com Introduction, Outline  Introduction Speaker A bit of Business  GWIA Best Practices Redundant/Highly Available Design  WebAccess Best Practices Redundant/Highly Available Design  GroupWise Exchange Gateway Best Practices  Summary

Advisor.com Introduction, Speaker  Gregg A. Hinchman Self-Unemployed Consultant, Self-Unemployed Consultant, years of GroupWise® Experience 12+ years of GroupWise® Experience 6 years of Clustering experience 6 years of Clustering experience Author: Author:  “Success with Clustering GroupWise 7” Co-Author: Co-Author:  “Success with GroupWise Document Management” GroupWise Coolsolutions Articles GroupWise Coolsolutions Articles GroupWise Advisor Magazine Articles GroupWise Advisor Magazine Articles

Advisor.com Introduction, A bit of Business  Topic We will discuss Best Practices for implementing GWIA, WebAccess and Exchange Gateways. We will discuss Best Practices for implementing GWIA, WebAccess and Exchange Gateways.  Format Discussion will be led with supporting examples given. Discussion will be led with supporting examples given.  Questions Please hold until 'Question Breaks' Please hold until 'Question Breaks'  Knowledge: Advanced GroupWise 7 Advanced GroupWise 7 OES Linux/NetWare OES Linux/NetWare  Related Sessions: Consultant's Corner: GroupWise Redesign Consultant's Corner: GroupWise Redesign Success with Clustering GroupWise Success with Clustering GroupWise

Advisor.com GWIA, Best Practices  Design Best Practices Its own domain Its own domain 2 GWIA's 2 GWIA's  Highly Available  Fault Tolerant Special Purpose GWIA's Special Purpose GWIA's  POP3/IMAP  Internal ONLY The Border The Border  2 Points of Entry  AntiSpam/AntiVirus Appliance - GWGuardian  DNS

Advisor.com GWIA, Best Practices  Settings Best Practices Description -Provide Detail Network Address -HTTP Port and TCP Port Bind Exclusively Logging  'Logs' directory under the Domain Directory  Verbose Please Gateway Administrator Gateway Alias -Migrate them if possible

Advisor.com GWIA, Best Practices  Settings Best Practice SMTP/MIME  Bind Exclusive  Mailbomb -Set/Not Set  Undeliverable Handling -Set/Not Set  Message Formatting -Flat Forward  Global Signature POP/IMAP Access Control -Default Class -LDAP/POP3/IMAP - On?  Allow Rule Generated Messages? Post Office Links -Client/Server with IP Address/DNS /HOME switch

Advisor.com GWIA, Best Practices  GroupWise| Network Address

Advisor.com GWIA, Best Practices  GroupWise| Gateway Alias

Advisor.com GWIA, Best Practices  SMTP/MIME| Settings

Advisor.com GWIA, Best Practices  SMTP/Mime| Message Formatting

Advisor.com GWIA, Best Practices  SMTP/MIME| Undeliverables

Advisor.com GWIA, Redundant/High Availability  An Example of Redundant GWIA Design

Advisor.com Planning, Question Break  Ask'em if you got'em!  ?

Advisor.com WebAccess, Best Practices  Design Best Practices  WebAccess Agent Its Own domain 250 to 500 users per Agent Disposable Gateway  2+ WebAccess Agents  Highly Available  Fault Tolerant  WebAccess Application Up to 1000 users 2 or more Highly Available Fault Tolerant  High Availability  Fault Resilient  Content Switches/DNS

Advisor.com WebAccess, Best Practices  Settings Best Practice -Agent Description -Provide Detail Network Address -HTTP Port and TCP Port Bind Exclusively Logging  'Logs' directory under the Domain Directory  Verbose Please Gateway Administrator WebAccess Maximum Threads Encryption Key -The key to redundancy for WebAccess WebPublisher -Install or Not Install? Default Class -Agent Timeout Post Office Links -Client/Server with IP Address/DNS /HOME switch /LogDiskOn switch

Advisor.com WebAccess, Best Practices  Settings Best Practice -Document Viewer Agent No eDirectory Object -MUST use gwdva.dva configuration file /IP /Port /addrspacename-{wa1dva} /maxworkers-10 -”suggested” Logging -can be set here -only if needed /http -To turn on the HTTP monitor port /httpPort -got to have a port number! /httpuser -need a user /httppw -and a password /temp -good as it is -but if you want you can point it elsewhere

Advisor.com WebAccess, Best Practices  Settings Best Practice -Application Store in eDirectory Container -NOT a GW Domain GroupWiseProvider Object  Add All Agents for full redundancy  Busy Search Time out GroupWiseWebAccess Object  Where the configuration file is  The Upload Path  Log Settings -Normal ok..but Verbose for Trouble  Timeout for Inactive Sessions  Change Password?  Open Attachments in Native or HTML format? Webacc.cfg  # Application Administration Tool  # Invoked on the URL  # (e.g. /gw/webacc?action=Admin.Open) ‏  Admin.WebConsole.enable=true  Admin.WebConsole.username=gwadmin  Admin.WebConsole.password=novell

Advisor.com WebAccess, Best Practices  WebAccess Agent Settings

Advisor.com WebAccess, Best Practices  WebAccess Agent Default Class

Advisor.com WebAccess, Best Practices  WebAccess Agent Post Office Links

Advisor.com WebAccess, Best Practices  WebAccess Agent Network Address

Advisor.com WebAccess, Best Practices  WebAccess Application -GroupWiseWebAccess Object

Advisor.com WebAccess, Best Practices  WebAccess Application -GroupWiseWebAccess Object

Advisor.com WebAccess, Best Practices  WebAccess Application -GroupWiseWebAccess Object

Advisor.com WebAccess, Redundant/High Availability  WebAccess Application -GroupWiseProvider Object

Advisor.com WebAccess, Redundant/High Availability  WebAccess Highly Available Design

Advisor.com Planning, Question Break  Ask'em if you got'em!  ?

Advisor.com Exchange Gateway, Best Practices  Best Practices Install on the Exchange Server -does not have to be the 'main' mailbox server Must Install the Addressing Components on all Exchange Servers with mailboxes for proper sync Install into its own GroupWise Domain (EXCHDOM) -my name for it.  EXCHDOM should run on the Exchange server local to its EXCHGATE -The Exchange Gateway  You need the Novell Client AND ConsoleOne on the Exchange server -easiest way to manage it. Active Directory with full administrator to the local servers -again easiest eDirectory -Use an Admin equivalent -easiest. “Interact with Desktop” for MTA Screen -does not work for Exchange Gateway screen  Must set a “Run As” or in Startup as an application for the 'screen'.

Advisor.com Exchange Gateway, Best Practices  Exchange Gateway -Run As

Advisor.com Exchange Gateway, Best Practices  Exchange Gateway -Optional Gateway Settings

Advisor.com Exchange Gateway, Best Practices  Exchange Gateway -Screen

Advisor.com Summary  Business Analysis  What can you afford?  What can you do for 'free'?  Audit the GroupWise System  Adjust settings for optimal performance  Plan, Plan, Plan  Document, Document, Document  Training  Hire the Expertise

Advisor.com New Slide Show Continued...  Update the footer of the Handout Master, which you can access by going to View-Masters- Handout Master  Begin adding slides with your content.  When finished, name the file as your session number (for example XYZ301.ppt).

Advisor.com To base an Existing Slide Show on this template  Copy the groupwise.ppt template onto your local drive, under MS Office\Templates\Presentation Designs directory.  Open the existing slide show in PowerPoint.  From the Format menu, select Apply Design  Select the groupwise.pot template, and click Apply.

Advisor.com Existing Slide Show Continued...  Your slides should be automatically updated to reflect the styles in this template.  If your title slide doesn’t reflect the new style, delete it from your presentation. From the Insert menu, select New Slide, choose Title Slide and update the session information, author & company.  Continue adding slides with your content.

Advisor.com Slide Guidelines  To create a slide show with a consistent look that is easy for people to read (including people in the back of the room), please follow these guidelines.  Your slides should emphasize key points. Max 9 lines per slide Max 9 lines per slide Max 9 words per line Max 9 words per line

Advisor.com Slide Guidelines Continued... Minimum font size for code = 20 points Minimum font size for code = 20 points End your slides 3/4 of the way down. Do not put important information in the bottom 1/4 of the slide. End your slides 3/4 of the way down. Do not put important information in the bottom 1/4 of the slide.  Please do not change font style, size, and color except for special purposes.  Use the defaults provided by the groupwise.pot template.  When finished, name the file as your session number (for example XYZ301.ppt).

Advisor.com Working with Speaker Notes  Speaker Notes give you a place to provide additional documentation or explanation to the bulleted points on your slides.  To add or edit Speaker Notes, go to the View menu and choose Notes Page. While in this view, you can only edit notes. To go back to editing your presentation, double click on the slide or choose slide from the View menu. While in this view, you can only edit notes. To go back to editing your presentation, double click on the slide or choose slide from the View menu.

Advisor.com Speaker Notes Continued...  You can also add or edit Speaker Notes by going to the View menu and choosing Speaker Notes. While in this view, a small window will pop up on your screen and you will be able to view and/or edit your notes as you edit your slides. While in this view, a small window will pop up on your screen and you will be able to view and/or edit your notes as you edit your slides.  Your notes may be longer than the page size. They will not be cut off during the file conversion for the CD, but the text exceeding the page will not appear in print.

Advisor.com Speaker Notes Continued...  During the file conversion for the CD, speaker notes will become plain black text on a white background. Any special formatting for this text and/or text area will be lost.  When you finish adding and editing slides and speaker notes, name the file as your session number (for example XYZ301.ppt).

Advisor.com Final Note  When submitting your file(s), simply save your PowerPoint presentation as instructed in previous slides.  If submitting multiple files per session, please separate them in folders.

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