READINESSRESPONSERECOVERY Readiness is a predictive measure James Rollins Takouba

What is readiness? A predictive measure of... The state of being ready or prepared, as for use or action... For the purpose of reducing risk... by mitigating consequences.

Risk Residual Risk Readiness How does readiness relate to risk? + Occurrence + Severity + Vulnerabilities + Reduce vulnerabilities + Manage consequences Risk The danger that loss or injury will occur or that a process could fail

What factors influence readiness?

What are the steps to measure readiness? Audit organization to test for compliance 2 Conduct a test 4 Evaluate organization KPI 3 Evaluate your risk 1

Risk Review past AARs 2 Focus effort on critical capabilities 4 Prioritize critical capabilities 3 Analyze hazards 1

Audit - What does right look like? Standards 1 Agreements 2 Contracts EMAC

Why standardize? Common language 1 Lower costs 2 Improves quality 3

Audit – What do we look at? Policies 1 WHY we do it Procedures 2 HOW we do it Resources 3 WHAT we have WHO we have

Audit – What we are looking for Does organization have a culture of fixing problems? 2 Does the organization self-audit? 4 Do leaders conduct management reviews? 3 Do people follow policies and procedures? 1

KPI – Key performance indicators Measurable outcome (number of minutes between call and response) 2 Statistical process control (is process consistent and repeatable?) 3 Specific to a function (call response time) 1

Test – how can we test? Individual skills requirements 2 Exercise! 4 Collective skills requirements 3 Job task analysis 1

How do we develop our team? Collective Individual training - training that an individual requires to fulfill their primary job. Normally provided on-the-job or through employer provided training.

Collective training - training that an organization performs together in context to learn and test processes such as planning and reporting.

Leaders – experienced leaders who are conditioned to the nuances of the context and confident in the people and capabilities of the organization

Time Long hard climb Fast decline Readiness

Ways to make readiness last Turn over 2 Knowledge management 4 Scale and capacity 3 Frequency 1 Documentation 5 Follow up 6

Time Readiness Risk Standards 1 Agreements 2 Residual Risk

So – are you ready?

Story Organizations are teams. And like every professional team, you have to have to practice. Before you can practice you have know the playbook, and before you create the playbook you have to know and understand the rules of the game. Part of being a team is knowing the season. And knowing that all seasons are cyclical and all teams face the same issues: attrition, rule changes, equipment failures, periodic validation of personnel, and every game. All teams practice and compete, all in preparation for the championship. Their seasons start off with individual skills in their respective positions. Those skills required are identified in the rule book which defines what each player is required to do. Then each team focuses on working together, learning the plays, that again follow the rules that were defined early on, so that they can compete during the season. Each team then competes, and throughout the season teammates get injured, get traded or retire, and each move changes the landscape of the team and in so changes the effectiveness or the readiness of the team. Even after the season has completed the team goes through changes, thus changing the readiness of the team for next year. Leagues review the rules, and sometimes, add rules, and other times modifies them to address the changing environment. So through this brief example we can explore how your organization faces the same challenges.