Communication Audits Chapter 5 Phase 4: Diagnosis Through Questionnaires
Phase 4: Questionnaires Advantages Advantages Sample size Faster Cheapest Anonymity Permanent Written Record More Topics Assumption: a Good Questionnaire Assumption: a Good Questionnaire
Phase 4: Questionnaires Designing a Questionnaire Designing a Questionnaire Develop a Focus Choose Questions for Each Topic Area Scope Specificity Wording Relevance
Phase 4: Questionnaires Designing a Questionnaire Designing a Questionnaire Choose Appropriate Response Format Open Questions Closed Questions Agree-Disagree Statements Semantic Differential Rank Order
Phase 4: Questionnaires Designing a Questionnaire Designing a Questionnaire Use Companion Responses Prepare Simple Instructions and Cover Letter Order the Questions Pretest the Questions Be Realistic About Response Time Present an Attractive Product
Phase 4: Questionnaires Administering the Questionnaire Administering the Questionnaire Distribution Publicize the process Include a cover letter with the questionnaire Give each individual a personal copy of the questionnaire Set a reasonable response time for the questionnaires to be returned. Collection
Phase 4: Questionnaires Analyzing the Questionnaire Analyzing the Questionnaire Frequency Distribution Means and Ranks Differences Between Actual Means Correlations
Phase 4: Questionnaires Analyzing the Questionnaire Analyzing the Questionnaire Statistical Comparisons Among Demographic Groups Work units Productive or less productive units Sex Satisfied versus dissatisfied groupings Managers versus non-managers Tenure Additional demographics
Communication Audits Chapter 5 Phase 4: Diagnosis Through Questionnaires END