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2 Our Concern

3 Cumulative No. of Confirmed Human Cased of H5N1 reported to WHO as of 15 June 2007 Country Total casesdeathscasesdeathscasesdeaths casesdeathscasesdeaths casesdeaths Azerbaijan Cambodia China Djibouti Egypt Indonesia Iraq Lao People's Democratic Republic Nigeria Thailand Turkey Viet Nam Total Source: WHO Recent death reported in Riau, Indonesia on June 15

4 Recent Local News on Bird Flu

5 Scope Background Our Approach Plan Component Summary of Major Initiatives Our Next Initiative

6 Background

Extension of BURSA Business Continuity Scope Infrastructure Failure Business Disruption Human Unavailability THREAT THREAT PandemicBackground

8 Pandemic BCP: Objective To ensure Protection of BURSA Employees Timely Response to Pandemic Threat Ensure capability to resume critical business during pandemic crisis

9 Our Approach

10 Reference Local Authorities Document Ministry of Health Malaysia (MOH) –National Influenza Pandemic Preparedness Plan (NIPPP) –Malaysia Influenza Surveillance System –Medical Strategies in Management of Pandemic Influenza (PI) and Guidelines of Influenza Pandemic Management –Recommendations on Influenza Pandemic Preparedness for Industry in Malaysia International Authorities Document - World Health Organization (WHO) - Guidelines for Pandemic - Global Influenza Preparedness Plan –Ministry of Health Singapore –US Dept of Health & Human Services – Pandemic Influenza Plan –Australian Management Plan for Pandemic Influenza –Continuity Planning Guide for Canadian Business –New Zealand Pandemic Plan –Thailand Pandemic Plan –IMF Plan on Pandemic Other Organizations –National Security Division (NSD), Prime Minister Department –Bank Negara Malaysia –DHL Malaysia –DRI Asia –3M Avian Flu Business Continuity

11 Pandemic Threat to Bursa Impact to Bursa Likelihood Travel Restriction Quarantine of affected Bursa employees Bursa employees were infected Exchange Square Bldg Cordoned off Visitors Restriction School / Kindergarten Closed Low Likelihood Low Impact High likelihood High Impact High likelihood Low Impact Low likelihood High Impact Our Constraint Centralised location – one person infected, could resulted in a quarantine order for all Bursa personnel Resource limitation to implement full split operations Cost limitation to implement dual operating site

12 Phase 1 No new influenza virus subtypes have been detected in humans NORMAL STATE: BUSINESS AS USUAL Phase 2 No new influenza virus subtypes have been detected in humans, but an animal variant threatens human disease Phase 3 Human infection (s) with new subtype but no human-to- human spread PRE-PANDEMIC LEVEL Phase 4 Small cluster (s) with limited localized human-to-human transmission. PANDEMIC ALERT LEVEL PANDEMIC DISASTER LEVEL Phase 5 Larger cluster (s) but human-to-human spread still localised. Phase 6 : Pandemic Increase and sustained transmission in general population WHO – Pandemic phases Precautionary / Alert State Disaster alert WHO / MOH Pandemic Phase

13 High Level View – Our Strategy PHASESTRATEGYOBJECTIVEACTIONS / PROCEDURES PRE- PANDEMIC (Planning) Precaution Risk: Low No human case / human-to- human Plan to reduce employee health risk & business impact  Provide awareness to staff  Understand the threat to Bursa  Communications with panel doctors and clinics  Practice good hygiene - more frequent cleaning and disinfection of common facilities PANDEMIC ALERT (Activation ) Preventive First Alert: Risk: Low - Moderate (WHO/MOH Level 4) Keep pandemic out of Bursa Malaysia  Alert staff the change in pandemic status  Monitoring of staff absent / sick leave  Implement essential control measures e.g. visitors & travel restriction etc Segregation M’sia affected, Bursa personnel not yet affected Second Alert: Risk:: Moderate – High To reduce impact of pandemic to Bursa  Prohibition of visitors from infected countries and areas  Prohibition of leisure and business travelling  Quarantine impose on suspected personnel  Consider split operation  Social distancing e.g. teleconferencing, video conferencing PANDEMIC DISASTER (Recovery) Isolation Bursa Personnel is affected Risk: High to extremely High Expedite the recovery of employee health or disruption of services  Focus on continuity of mission critical business operation  separation into 2 or more teams  consider operate from remote area

14 Plan Component

15 Plan Component HR Communicable Disease Policy BURSA Pandemic Preparedness Plan Updated Bursa BC Plan

16 HR Communicable Disease Policy Objective To establish guidelines to prevent outbreak of any communicable disease in Bursa To protect well being of Bursa employees and maintain a safe and healthy work environment C O N T E N T S Responsibility of Employee Responsibility of Employer Responsibility of the Business Unit / Functional Group Heads Travel Policies Policies on Meetings and Visitors Policy on Building Management Emergency Contact Numbers Policy on Quarantine Order

17 Pandemic Preparedness Plan To complement Bursa Business Continuity Plan and HR Policy Intended to be iterative. Should be continually updated in light of new information about pandemic influenza and countermeasure

BURSA Pandemic Preparedness Plan Communications Pandemic Planning Structure Optimizing Employee Health Reduction of Infection Risk Management of Infected/ Potentially Infected Staff Strategy Plan element Good Hygiene Practice Pre-approved HR Policy Personal Protection Equipment Communications & Response Policy

19 BURSA Business Continuity Plan

20 Required Update to BCP Element BCP ElementRequired Update Disaster Recovery Organisation For pandemic to include role of HR as Initial response Contact (IRC) Business & Systems Recovery Procedures Inclusion of pandemic escalation & activation procedure Split operations guidelines Inclusion of liaison with authorities (MOH / NSD) Alternate Site and Office facilities Declaration of disaster – will not necessary require relocation to alternate site. Home as alternate site for some functions Alternate Computer Site & Facilities Document system remote access capability Back-up data & voice communications Require alternative means to convene a meeting. In a pandemic need to avoid meeting in person. Back-up database & vital record To enable access to common information / database during the split operations

21 PROBLEM STATE PANDEMIC Problem Activate Pandemic escalation Procedure if necessary Notify Recovery Coordinator & Public Relations FIRST ALERT Activate preventive measure Assess extend of damage Implement Preventive Measure Activate DRMT Assess and monitor situation DRMT recommend disaster Declaration? Activate BCP recovery procedures SECOND ALERT Activate Segregation Procedure DISASTER ALERT Activate Isolation Procedure Continue with mission critical function only Problem Solved? END Disaster Declared? DRMT recommend “Split Operation’? Activate Split Operations (if Pandemic) A NoYes No Yes (if Pandemic) A No Yes Staff / panel doctors notified Bursa MOH / authorities activate alert state Authority Human Resource DRMT Pandemic Escalation & Activation Procedures PRE-PANDEMIC

22 Summary of Major Initiatives

23 Summary of Major Initiatives Policy / InitiativesDateResponsibilityAudience Awareness & Briefing on Avian FluMarch 06Human ResourceAll Staff Communicable Disease Policy June 06Human ResourceBursa Briefing Authorities - Ministry of Health (MOH) and National Security Division (NSD) – Emergency Response April 06Business Continuity (BC) Management BCP Recovery Team Workshop on Pandemic - Review critical functions, critical personnel and resources April - June 06 BCBCP Recovery Teams Bursa Pandemic Preparedness PlanOctober 06 BCBursa Approval of Pandemic Preparedness & Inclusion of Pandemic Threat within Bursa BCP 4 January 07 BCManagement Update BCP Policy to include Pandemic ThreatFeb 07BCBursa Office Safety and Health Awareness BriefingApril 07Occupational Safety & Health (OSH) Committee All Staff Installing of wire nettings to deter birds from converging at the Bursa roof top. These are to mitigate risk of related disease e.g. bird flu Completed in April 07 Building Management Bursa HQ Changes to Building Infrastructure – To adopt touch free facilities (Implemented upon renovation exercise) Accepted Q1 07 Building Management Bursa Office Premises Business Continuity Survey (including Pandemic Preparedness)Q2 07BCBrokers

24 Our Next Initiatives

25 Our Next Initiatives Based on outcome of Business Continuity Survey conducted in Q To extend Pandemic preparedness requirement to brokers Basic requirement would include: - Communications to employees on Avian Flu / Health & Hygiene - Identification of critical personnel and resources to support critical functions - Establishment of HR policies e.g. reporting illness, sick leave policy, traveling restriction etc.

26 Be Proactive NOT Reactive!!!! We cannot totally avoid disaster but we can minimise business impact caused by the disaster BCP Philosophy

27 Thank You