Madhya Pradesh Agency for Promotion of Information Technology 3days Residential Training for Asst e-Governance Managers Introduction to National e- Governance Plan (NeGP)

Orientation Training for District e-Governance Managers Agenda 2 Introduction to National e-Governance Framework (NeGP) NeGP Vision and objectives Central, State and Common Infrastructure MMPs Film on NeGP Implementation approach and institutional structures for NeGP

Orientation Training for District e-Governance Managers NeGP-Institutional Framework at State Level 3 Program ManagementProject Management StateeGovCouncil (CM) State Apex Committee (CS) Departmental Committee SeMT DIT DeMT State Government StateeGovCouncil (CM) State Apex Committee (CS) Departmental Committee SeMT DIT PeMT State Government State eGov council Chief Minister Chief Secretary Secretary IT HoD Finance State Apex Committee Chief Secretary HoD Finance Dept Secretary IT NIC Details : mplates ‐ guidelines

Orientation Training for District e-Governance Managers NeGP – Vision Make all Government services accessible –to the common man in his locality, –through common service delivery outlets –and ensure efficiency, transparency & reliability –of such services at affordable costs –to realise the basic needs of the Common man. Tasks driving NeGP VisionOur Deliverables under NeGP Framework Create Common Service OutletsSetup CSCs (Citizen Service Centre) through PPP (Public Private Partnership) Connectivity & Data CenterSWAN and SDC Services31 Mission Mode Projects (MMPs) Increased Capacities to Build & Operate such System. Capacity Building Scheme (SeMT, Specialized Trainings, Awareness and Communication, etc.) Information Linking, Sharing and Interoperability. National/State Service Deliver Gateways (NSDG and SSDG) eGov Standards and Guidelines

Orientation Training for District e-Governance Managers NeGP – Strategic Interventions State wide Common Infrastructure –SDC (State data centre), SWAN (State wide Network), SSDG ( State Services Delivery Gateway) and CSC (Citizen Service Centres) 31 Mission Mode Projects –High priority projects supported by NeGP. Capacity Building –SeMT, PeMT, Specialized Training Programs (STeP),Awareness and Communication, etc. Interoperability and Resource Sharing –eGov. Standards and Guidelines – ‐ guidelines

Orientation Training for District e-Governance Managers Mission Mode Projects (1/2) NeGP comprises of 31 Mission Mode Projects (MMPs) encompassing 10 Central MMPs, 10 State MMPs and 7 Integrated MMPs spanning multiple Ministries/ Departments. (4 More MMP’s are added to the List) "Mission Mode" implies that the objective and the scope of the project are clearly defined, that the project has measurable outcomes and service-levels, and the project has well-defined milestones and timelines for implementation. MMPs are owned and spearheaded by various Line Ministries concerned for Central, State, and Integrated MMPs. 6

Orientation Training for District e-Governance Managers Mission Mode Projects (2/2) 7 CENTRALSTATEINTEGRATED BankingAgricultureCSC Central Excise and Customs Commercial Taxese-Biz Income TaxE-Districte-Courts InsuranceEmployment Exchangee-Procurement MCA 21Land RecordsEDI For eTrade National Citizens Database MunicipalitiesNational e-governance Service Delivery Gateway PassportGram PanchayatsIndia Portal Immigration, Visa and Foreigners Registration& Tracking Police PensionRoad Transport E-OfficeTreasuries

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Madhya Pradesh Agency for Promotion of Information Technology Orientation Training for District e-Governance Managers Mission Mode Projects Presented By: Rajesh Banbah Date dd/mm/yy

Orientation Training for District e-Governance Managers Agenda 10 Central MMPs State MMPs Integrated MMPs

Orientation Training for District e-Governance Managers Central MMPs.. eGov initiatives at the Center

Orientation Training for District e-Governance Managers Central MMPs There are 10 Mission Mode Projects conceptualized by the Government of India to be designed and implemented at the Center for nation-wide usage. Out of these, Projects Implemented –MCA21 –Pensions –Income Tax Projects under-implementation –Central Excise –e-Office –Passport –Visa and Immigration –UID Industry-initiatives –Banking –Insurance

Orientation Training for District e-Governance Managers Central MMP – Banking BANKING –Nodal Agency: Ministry of Finance –Strategic Objective: “anytime, anywhere banking” to Indian customers –Objectives: –To integrate core banking solutions of various banks. –To bring in operational efficiency and reducing the time and efforts involved in handling and selling transactions. –To improve customer service and facilitating regulatory compliance.

Orientation Training for District e-Governance Managers Central MMP - CBEC THE CENTRAL BOARD FOR EXCISE AND CUSTOMS (CBEC) –Nodal Agency: Central Board of Excise and Customs –Strategic Objective ‘facilitating trade and industry by streamlining and simplifying customs and excise processes voluntary compliance’ –Objectives –equipping taxpayers with up-to-date information over the internet; –simplification of registration, returns, revenue reconciliation and exports procedures, –e-Filing of returns and refunds.

Orientation Training for District e-Governance Managers Central MMP – Income Tax INCOME TAX –Nodal Agency: Ministry of Finance (Central Board of Direct Taxes) –Strategic Objective: ‘setting up of a comprehensive service that enables citizens to transact all businesses with the Department’ –Objectives: –Allocation of Permanent Account Number (PAN), –Tax accounting, –Taxpayer grievance redressal, –Tax compliance –Online submission of returns and others.

Orientation Training for District e-Governance Managers Central MMP – Insurance INSURANCE –Nodal Agency: Ministry of Finance (Department of Economic Affairs, Banking & Insurance Division) –Strategic Objective: ‘improving services for customers in the General Insurance sector’ –Objectives –facilitates customer service through education, information –speedy processing of claims and online issuance of policies on web –provides automated grievance reporting and redressal facility to customers, –creates holistic database of insurance users and other services.

Orientation Training for District e-Governance Managers Central MMP – MCA 21 MCA21 –Nodal Agency: Ministry of Corporate Affairs (MCA) –Strategic Objective: ‘ easy and secure access to MCA services for corporate entities, professionals, and general public’ –Objectives: –designed to fully automate all processes related to enforcement and compliance of the legal requirements under the Companies Act, –extending services to businesses via multiple front-end delivery channels –provides other value-added services over and above the base services.

Orientation Training for District e-Governance Managers Central MMP – UID Authority UNIQUE ID (UID) - “UID Authority” B ackground –envisaged as a MMP initially under the NeGP, –Later setup as the Unique Identification Authority of India (UIDAI), an attached office under the Planning Commission. Strategic Objective: ‘to issue a unique identification number (UID) that can be verified and authenticated in an online, cost-effective manner, and that is robust enough to eliminate duplicate and fake identities’ Objectives: –To develop and implement the necessary institutional, technical and legal infrastructure to create a central database of residents –T generate a unique identification number (UID) for all such residents in India. –To provide a robust basis for efficient delivery of various social and welfare services to persons below the poverty line (BPL). –Will serve as the basis for identifying and authenticating a person's entitlement to government services and benefits through a single system –to issue unique identity numbers to Indian residents.

Orientation Training for District e-Governance Managers Central MMP – Passport Seva PASSPORT SEVA PROJECT –Background In September 2007, the Indian Union Cabinet approved a new passport issuance system under a project called Passport Seva Project. –Nodal Agency: The Consular Passport & Visa (CPV) Division of the Ministry of External Affairs –Strategic Objective: 'timely, transparent, more accessible and reliable manner' for passport issuance –Objectives –Involvement of private agency for front-end activities of passport issuance, –77 Passport Seva Kendras (PSKs) for serving the citizens –PSKs will have Govt officers as well as private personnel –Involvement of India Post for dispatch of passports, –online linking with police, –Central Printing unit for centralized printing of passports

Orientation Training for District e-Governance Managers Central MMP – Immigration and Visa IMMIGRATION & VISA –Nodal Agency: Bureau of Immigration (BoI), Ministry of Home Affairs –Strategic Objective: ‘Aims at enhancing the experience of in-bound travellers to India and outbound travellers from India’. –Objectives: –Redesign immigration and visa processes, –ensure better security checks, –speedy resolution of issues related to issuance of Visa

Orientation Training for District e-Governance Managers Central MMP - Pensions PENSIONS MMP –Nodal Agency: Ministry of Personnel, Public Grievances and Pension. –Objectives: –To provide key services like non-interactive component to provide updated information on pension issues –To monitor grievance redressal at three interlinked levels in key ministries and departments

Orientation Training for District e-Governance Managers Central MMP – e Office E-OFFICE MMP –Nodal Agency: Department of Administrative Reforms & Public Grievances –Strategic Objective Transforming the physical office to a “Less Paper Office” through introduction of technology in the government offices –Objective –to meet long-felt need for efficiency in government processes and service delivery mechanisms, having the potential of targeting over 2 lakh departments. –improving the operational efficiency of the Government, –reducing turnaround time and meet the demands of the citizens’ charter, –Improving upon the transparency and accountability aspects of the government departments.

Orientation Training for District e-Governance Managers Integrated MMPs... e-Gov initiatives implement-able nation-wide

Orientation Training for District e-Governance Managers Integrated MMPs There are seven Integrated MMPs wherein delivery of services envisaged in the project entail coordinated implementation across multiple departments of Government. INTEGRATED MMPs CSC e-Biz e-Courts e-Procurement EDI For eTrade National e-governance Service Delivery Gateway India Portal

Orientation Training for District e-Governance Managers Integrated MMP - CSC CSCs - COMMON SERVICES CENTRE –Objectives provide high quality and cost-effective video, voice and data content and services, in the areas of - –e-governance, –education, –health, –telemedicine, –entertainment as well as other private services. offers web-enabled e-Governance services in rural areas, –including application forms, –certificates and utility payments, –such as electricity, –telephone and water bills.

Orientation Training for District e-Governance Managers Integrated MMP – e Biz eBiz : –Nodal Agency: Department of Industrial Policy and Promotion in the Ministry of Commerce –Strategic Objective “to provide comprehensive G2B services to all the business entities in an even driven manner” –Objectives –establishment of single-window services and reducing the burden of compliance.

Orientation Training for District e-Governance Managers Integrated MMP – e Courts eCourts : –Nodal Agency: Department of Justice in the Ministry of Home Affairs –Objectives: helping judicial administrations of the courts in streamlining their day to- day activities; assisting judicial administration in reducing the pendency of cases; providing transparency of information to the litigants and providing access to legal and judicial databases to the judges. A list of 8 services identified under this IMMP included online availability of judgments, e-filing of cases etc.

Orientation Training for District e-Governance Managers Integrated MMP – e Procurement e Government Procurement: (e-Procurement) –Nodal Agency: Ministry of Commerce and Industry, Directorate General of Supplies & Disposals (DGS&D) –Strategic Objective ‘government procurement becomes simplified, transparent and result oriented’ –Objectives establish a one stop-shop providing all services related to government procurement, Reducing cycle time and cost of procurement, and enhancing efficiency and transparency in government procurement.

Orientation Training for District e-Governance Managers Integrated MMP - EDI ELECTRONIC DATA INTER CHANGE EDI FOR TRADE (EDI) –Nodal Agency: Ministry of Commerce –Strategic Objective ‘simplify procedures, introduce electronic delivery of services by regulatory and facilitating organisations, to provide 24x7 access to users, ‘ –Objectives Increase transparency in procedures, reduce transaction cost and time and introduce international standards and practices. enable clearance of export / import of cargo at ports/airports/ICDs etc. within 24 hours. –Key services are : electronic filing clearance of export import documents by exporter / importer / agents to Customs,Ports, Airports, and CONCOR etc. ; e-Payment of custom dues, charges (handling/freight etc.) of Ports, Airports, CONCOR etc. ; Filing/processing of licenses for DGFT etc.

Orientation Training for District e-Governance Managers Integrated MMP - NSDG NATIONAL EGOVERNANCE SERVICE DELIVERY GATEWAY (NSDG) –Nodal Agency: Ministry of Communications & Information Technology (through Department of Information Technology) –Objectives Designed to provide core and common services like –Messaging, –Inter Gateway Messaging, –Authentication & Payment Gateway Interface, –National Services Directory etc.

Orientation Training for District e-Governance Managers Integrated MMP – India Portal INDIA PORTAL : –Nodal Agency: Department of Information Technology, MIT – GoI –Objectives to provide a single window access to the information and services of the Indian Government at all levels from Central Government to State Government to District Administration and Panchayat for the Citizens, Business and Overseas Indians. to provide comprehensive, accurate, and reliable and one stop source of information about India and its various facets.

Orientation Training for District e-Governance Managers State MMPs.. eGov initiatives conceptualized at a State level

Orientation Training for District e-Governance Managers State MMP – Agriculture AGRICULTURE : –Nodal Agency : Department of Agriculture, Govt. of India –Strategic Objective to streamline and coordinate various ICT initiatives in Agriculture projects implemented in pre-NeGP period at national and state levels. –Services provided: information to farmers on seeds, fertilizers, pesticides, information to farmers on Govt. Schemes, information on crop management, information on weather and marketing of agriculture produce and others. has adopted twin strategy to spearhead implementation of MMP in Agriculture through AGRISNET and two portals AGMARKNET & DACNET.

Orientation Training for District e-Governance Managers State MMP – e District E-DISTRICT : –Nodal Agency: Department of IT, Govt. of India, –Strategic Objective: “enhance efficiencies of the various departments at the district level to enable seamless service delivery to the citizen” –Objectives For successful implementation of e-districts, the redesigning of the existing processes and delivery mechanism to facilitate an efficient and effective service delivery structure has been identified as a key activity. backend computerization to enable efficient delivery of government services, proactively providing a system of spreading information on the Government schemes, planned developmental activities and status of current activities.

Orientation Training for District e-Governance Managers State MMP - EEMMP EMPLOYMENT EXCHANGES MISSION MODE PROJECT (EEMMP) –Nodal Agency: Ministry of Labour & Employment, GoI –Strategic Objective - “To improve the employability of the job seekers registered with Employment Exchanges” –Objectives –To create easy and speedy access to services of employment exchanges for all the stakeholders –To collect and disseminate information on employment and training, to job seekers and employers –To provide relevant employment counseling, assessment of capabilities and vocational guidance services to job seekers –To obtain, provide accurate and quality Labour Market Information for planning and decision making

Orientation Training for District e-Governance Managers State MMP – Land Records LAND RECORDS: –Nodal Agency: Ministry of Rural Development –Objectives facilitating easy maintenance updating of changes which occur in land database, providing for comprehensive scrutiny to make land records tamper- proof, providing the required support for implementation of development programmes for which data about distribution of land holdings is vital, providing database for agricultural census and so on. –Core Services Issue of copy of Records of Rights, Crop, Irrigation and Soil details, Filing and Tracking of Status of Mutation Cases, and others.

Orientation Training for District e-Governance Managers State MMP – Commercial Taxes COMMERCIAL TAXES: –Nodal Agency: Department of Revenue –Objectives streamline already implemented and Value Added Tax (VAT) implementation and administration through citizen-centric, service-oriented processes and establishing a certain degree of standardization with respect to Commercial Tax (CT) administration. –Key services electronic filing of returns, electronic clearance of refunds, electronic payment of tax, online dealer ledger, facility to dealer to obtain various online information services and others.

Orientation Training for District e-Governance Managers State MMP – Municipalities MUNICIPALITIES : –Nodal Agency: Ministry of Urban Affairs –Strategic Objective –‘Leveraging the power of ICT opportunities for sustained improvement in efficiency and effectiveness of delivery of municipal service to citizens.’ –Objectives Providing Single Window services to citizens on any time any where basis; Increasing the efficiency and productivity of ULBS; Providing timely and reliable management information relating to municipal administration for effective decision making and others. The overall structure for the NMMP scheme has been divided into three tiers i.e. –Centre, –State and –Urban Local Body (ULB) level. –Key Services Registration and Issue of birth and death certificate, Payment of property tax, Utility Bills and Management of Utilities that come under ULBs, Building plan approvals, Procurement and monitoring of projects

Orientation Training for District e-Governance Managers State MMP – Panchayats PANCHAYATS : –Nodal Agency: Ministry of Panchayat Raj, –Strategic Objective ‘to overcome the challenges being faced in the villages by the citizens’ –Objectives Cater to the needs of the village folk by providing reliable communication infrastructure, services to the citizens (Licenses, Certificate etc), low revenue mobilization for implementing schemes at the Gram Panchayat level, monitoring mechanism for the schemes. –Key Services Issue of Trade Licenses and NoC, House Related Services, Certificate of Birth and Death, Income and Solvency, Digitization of the Village Infrastructure on a Map.

Orientation Training for District e-Governance Managers State MMP – CCTNS POLICE : (CCTNS Project) –Nodal Agency: Ministry of Home Affairs –Strategic Objective “To modernize the 14,000 Police Stations and 6,000 higher offices across the country for effective delivery of citizen services and efficient investigation” –Objectives : Provide Enhanced Tools for crime investigation, crime prevention, law and order maintenance and other core policing functions. Increase Operational Efficiency by reducing redundancy and automating back-office functions Create a national platform for sharing crime and criminal information (database) across the country for improved investigation and crime prevention. Create a platform for sharing intelligence across the country and across various agencies involved therein. Improved services for public/ citizen/ stakeholders

Orientation Training for District e-Governance Managers State MMP – Road and Transport ROAD TRANSPORT: –Nodal Agency: Ministry of Road and Highways. –Strategic Objective ‘to create a unified data scheme which could be used by all the states for computerization of their transport offices for issuing vehicle registration certificates and driving licenses’ –Approach The implementation agency NIC developed a Smart Card Operating System for Transport Applications (SCOSTA) to ensure inter-operability of smart card RC and DL documents across the states and UTs. The development involved the implementation of two software applications - VAHAN for vehicles registration activities and SARATHI for driving license related activities in 24 and 16 states respectively. This MMP is being implemented as part of the Horizontal Transfer Programme of DIT.

Orientation Training for District e-Governance Managers State MMP – Treasuries TREASURIES: –Nodal Agency: Ministry of Finance through Department of Expenditure. –Strategic Objective ‘To do away with paper based communications on critical information relating to the operations in the Government account’ –Objectives getting the accounts of State Governments move expeditiously and to provide for better Management Information Systems, networking of all agencies involved in finalisation of accounts of State Governments. A Core Group on Computerisation of Treasuries in States has been constituted to formulate a draft scheme on project for Treasuries Computerisation under e- Governance plan of Government of India. –Services payment of salaries to Government employees account reconciliation

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