1 CPIOUpdate.PPACMeeting PTODraft Performance Improvement Strategy Chief Performance Improvement Officer June 2009

2 CPIOUpdate.PPACMeeting PTODraft Responsibilities The Chief Performance Improvement Officer (PIO) is the principal advisor to the Under Secretary and Deputy Under Secretary for leading/facilitating the USPTO in:  Implementing performance improvement strategies/tools such as adopting Baldrige National Quality Program principles and Lean Six Sigma.  Ensuring strategic goals are aggressive, realistic, accurately measured and linked to the Strategic Plan.  Evaluating the potential impact and effectiveness of USPTO programs.

3 CPIOUpdate.PPACMeeting PTODraft Understand what we are supposed to do and for whom Understand what we are doing, how and what it costs Understand our environment, how it’s changing and where we should head Outline the approach on how to achieve desired goals and objectives Execute the plan – Measure results Strategic Management Execution Plan How We Get There Monitor Performance How We Measure our Progress Enterprise Profile Who We Are Strategic Plan Where We Are Going Enterprise Assessment What We Do Mission Guiding Principles Foundational/Contextual Information Strategic Core Value Streams Processes Strengths and weaknesses Core capabilities Performance/Capability Gaps Vision Strategic Goals, Objectives, Strategies and Metrics Long-term planning Short-term planning Identifying Initiatives Determining milestones Prioritizing Assigning Accountability Identifying performance measures Value Stream/Process Improvement Data-Driven Decision-Making Established drumbeat Performance reviews Accountability Enterprise learning Priority 1 -- Strategic Management Process

4 CPIOUpdate.PPACMeeting PTODraft Activities Completed Established Chief Performance Improvement Officer. Provided initial training/education to Executives and business unit representatives on Baldrige principles and Lean Six Sigma. Conducted several Lean Six Sigma projects in the Office of the Chief Administrative Officer. Lean Six Sigma is a problem-solving tool to improve business processes.

5 CPIOUpdate.PPACMeeting PTODraft Activities in Progress The USPTO leadership has begun to update the Strategic plan. The Patent Training Academy (PTA) is currently implementing ISO 9001, a Quality Management System. The PTA is expected to achieve certification this month. The Office of the Chief Information Officer is implementing ITIL (Information Technology Infrastructure Library), which is a quality approach focused on the management of IT service processes.