© 2010, The Quality Group, Inc. All rights reserved. “Virtual Networking” Webinar Series TQG Academic Partner Network How TQG Master Champions can help you... more effectively market, sell, and support your Lean Six Sigma Blended e-Learning Program July 22, 2010

© 2010, The Quality Group, Inc. All rights reserved. Agenda Housekeeping & Introductions APN Marketing Review o New Demo – Customizable o WinAt-Work – Carol Dierdorff o Online Class Schedules – Brian Wolf Lean Six Sigma Presentations & Facilitated Discussions o Current State LSS: John Best o New Healthcare version: Jennifer Ralston o Wiregrass Georgia Technical College: April Lamon Summary … Key Takeaways Feedback … Next Steps

© 2010, The Quality Group, Inc. All rights reserved. Attendees Steve EidsonAlbany Technical College Pat TuttleCBIL of St. Louis Community College Clay TeagueCentral Georgia Technical College Lori CarcichCentral Piedmont Community College Garet Jacobucci GreenEmory Center for Lifelong Learning Linda NielsenKanawha Valley Technical College Sam WellsWake Technical Community College April LamonWiregrass Georgia Technical College Tricia BerrettTQG Client Services John BestTQG Master Champion Network Susan MuhaTQG Workforce Development Consultant Jennifer RalstonTQG Healthcare Consultant Rob StewartTQG President & CEO

© 2010, The Quality Group, Inc. All rights reserved. Lean Six Sigma – Deployment Trends Net LSS Gains (Business Benefits) Years TRANSFORMATION POINT Lean Six Sigma loses momentum, begins to decline At the transformation point: Obvious improvement (“low-hanging fruit”) projects mostly completed Project become more complex and involve more cross-functional activities The company or organization must reassess the deployment and project strategy. Succession planning for existing black belts/project leaders must be in place. Lean Six Sigma becomes “the way we work”

© 2010, The Quality Group, Inc. All rights reserved. Lean Six Sigma – Business Trends Companies are increasing their reliance on Lean tools and techniques to detect and eliminate waste WASTE = COST = OPPORTUNITIES More emphasis on supply chain improvements SUPPLIERS – PROCESS – CUSTOMERS Trend towards shorter, specific projects focused on the organization’s “pain points” Project activity and success tied directly to organizational success metrics (i.e., time-to-market, quality leader, supply chain improvements, etc.) LSS applied to all aspect of the business, including R&D (Design for Six Sigma), new product/process/service development, sales and marketing, HR, legal, etc.

© 2010, The Quality Group, Inc. All rights reserved. Lean Six Sigma Best Practices & Who Can Help In some industries, such as Healthcare, most have not yet started their LSS Deployment. These organizations should start with Lean to develop Standard Work, and then blend in Six Sigma as an industry Best Practice. TQG’ s new e-Learning for Healthcare is the perfect model for doing this and can be easily customized to meet your needs. As an Academic Partner, you may need assistance in explaining this new e-Learning product within your organization and to potential clients. We can help!

© 2010, The Quality Group, Inc. All rights reserved. Benefits of the New Healthcare e-Learning Real Healthcare examples that help tie the concepts of Lean Six Sigma to reality for the learner The model Best Practice for Healthcare of utilizing Lean to create Standard Work, and then blending in Six Sigma through Lean Fusion is how this course is built We can customize your curriculum to meet the needs of your Deployment, whether you have just started or have been doing this for years Everything looks and feels of Healthcare, including interactive examples and illustrations This is ready and available for use NOW!!!

© 2010, The Quality Group, Inc. All rights reserved. Where We Can Help Master Champion Network can provide: Sales Assistance Blended training to meet organizational needs –“Belt” training and coaching –Champion training and coaching –Executive training and coaching Instructors to conduct the courses, and/or train the trainers to take over course delivery Project mentoring and support, before, during and after the classes Consulting support to help organizations begin or revitalize their Lean Six Sigma deployment Assistance executing projects Design support for custom courses (Design for Six Sigma)

© 2010, The Quality Group, Inc. All rights reserved. Key Takeaways Discussion: Tricia Scribe

© 2010, The Quality Group, Inc. All rights reserved. Next Steps Discussion: Tricia Scribe