Copyright © Cengage Learning. All rights reserved Four Aspects of Operations Control 8 | 1.

Slides:



Advertisements
Similar presentations
Foundations of Business 3e
Advertisements

Quiz 4  Availability – see calendar  Will cover Chapters 13, 14, 15, 16, & 17.
In Class Review: Midterm Multiple Choice
Operations Management and Quality
INTRODUCTION TO BUSINESS
Copyright © 2003 by South-Western/Thomson Learning. All rights reserved. 15–1 Operations Exhibit 15–1.
PowerPoint Presentation by Charlie Cook Operations, Quality, Technology, and Information Systems Chapter 15 Copyright © 2003 South-Western/Thomson Learning.
Copyright © 2004 South-Western. All rights reserved.9–1 Learning Goals Key resources used for production. Plant site decision. Design and layout decision.
Business 100 Introduction to Business Dr. Kathy Broneck.
© 2007 Prentice Hall, Inc. All rights reserved.7–1 Chapter 7 Operations Management and Quality.
Operations Management 14 Chapter Copyright ©2011 Pearson Education.
Production Systems Chapter 9.
Management 11e John Schermerhorn
Improving Productivity & Quality
9 C H A P T E R Transaction Processing and Enterprise Resource Planning Systems.
Production and Operations Management
MultiMedia by Stephen M. Peters© 2001 South-Western College Publishing Saturday, November 2nd Topic: Production Management, Quality & Efficiency Midterm.
Operations Management 14 Chapter Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
NETA PowerPoint Presentations to accompany The Future of Business Fourth Edition Adapted by Norm Althouse, University of Calgary Copyright © 2014 by Nelson.
Operations Management in Manufacturing and Service Industries
© 2014 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Achieving World-Class Operations Management CHAPTER 10 The Future of Business The Essentials 4 th Edition Gitman & McDaniel Prepared by Deborah Baker Chapter.
Operations Management
Copyright ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or.
BA 351 Managing Organizations Operations Management 1.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
© 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Operations Management Class 20 Tuesday 11/8/11. Operations Management (OM) The development and administration of the activities involved in transforming.
Chapter 11 Production and Operations Management Learning Goals
Producing Quality Goods and Services
Production and Operations Management Chapter Learning Objectives Explain the strategic importance of the production. Identify and describe.
PowerPoint Presentation by Charlie Cook The University of West Alabama Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved.
Introduction to Business 3e 9 Part III: Management Copyright © 2004 South-Western. All rights reserved. Improving Productivity and Quality.
Exploring Business 2.0 © 2012 Flat World Knowledge 1 Chapter 11: Operations Management in Manufacturing and Service Industries.
Copyright ©2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or.
PowerPoint Presentation by Charlie Cook The University of West Alabama Copyright © 2005 Prentice Hall, Inc. All rights reserved. Operations Management.
MANAGEMENT RICHARD L. DAFT.
Chapter Nine Producing Quality Goods and Services.
McGraw-Hill© 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Lecture Outline 5 Manufacturing Systems (Production and Operations Management) p. 304+
Part 3 Managing for Quality and Competitiveness © 2015 McGraw-Hill Education.
* * Chapter Nine Production And Operations Management Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin.
Chapter Nine Producing Quality Goods and Services.
Chapter Nine Producing Quality Goods and Services.
Materials and Resource Requirements Planning CHAPTER FIFTEEN McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.
© 2013 South-Western, a part of Cengage Learning. All rights reserved. Chapter 8 | Slide 1 Production, Operations Planning, Quality Chapter8.
Copyright © Cengage Learning. All rights reserved Chapter Eight Producing Quality Goods and Services 8 | 1.
Copyright © 2015 by the McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Production and Operations Management CHAPTER 9.
Chapter 12 THE FUTURE OF BUSINESS Gitman & McDaniel 5 th Edition THE FUTURE OF BUSINESS Gitman & McDaniel 5 th Edition Chapter Achieving World-Class Operations.
PRODUCTION AND OPERATIONS MANAGEMENT OBJECTIVE: DESCRIBE OPERATIONS MANAGEMENT PLANNING ISSUES INCLUDING FACILITY LOCATION, FACILITY LAYOUT, MATERIALS.
COSTING AND THE VALUE CHAIN CHAPTER 18 PAGE# 794 Faisal
9-1 Production Systems Chapter Chapter 9 Objectives After studying this chapter, you will be able to: Explain the systems perspective and identify.
Copyright © 2005 by South-Western, a division of Thomson Learning, Inc. All rights reserved. Part 3 Management: Empowering People to Achieve Business Objectives.
7 chapter Business Essentials, 7 th Edition Ebert/Griffin © 2009 Pearson Education, Inc. Operations Management and Quality Instructor Lecture PowerPoints.
PowerPoint Presentation to Accompany Management, 10/e John R. Schermerhorn, Jr. Prepared by: Jim LoPresti University of Colorado, Boulder Published by:
C HAPTER -08 P RODUCING Q UALITY G OODS AND S ERVICES Dr. Gehan Dhameeth, DBA 1.
Copyright © 2012 Pearson Education, Inc. Publishing as Prentice Hall 7-1 # Copyright © 2015 Pearson Education, Inc. Operations Management and Quality for.
1 11. Production & Operations Management. 2 Production & Operations Management Production includes manufacturing & non- manufacturing industries Provides.
MANAGEMENT Part Six: The Controlling Process
Exploring Business 2.0 © 2012 Flat World Knowledge
Producing Goods & Services
Producing Quality Goods and Services
Managing Service and Manufacturing Operations
Operations Management
Operations Management
Copyright ©2011 Pearson Education, Inc. Publishing as Prentice Hall.
Nature of Operations Objectives:
Production and Operations Management
Production Systems Chapter
Presentation transcript:

Copyright © Cengage Learning. All rights reserved Four Aspects of Operations Control 8 | 1

Copyright © Cengage Learning. All rights reserved Operations Control Purchasing –All the activities involved in obtaining required materials, supplies, and parts from other firms –Objective: to ensure that the required materials are available when needed, in the proper amounts, and at minimum cost –Factors affecting the choice of suppliers Price Quality Reliability Credit terms Shipping costs 8 | 2

Copyright © Cengage Learning. All rights reserved Operations Control (cont’d) Inventory control –The process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock-out costs –Types of inventory Raw materials: materials that will become part of the product during the production process Work-in-process: partially completed products Finished-goods: completed goods –Costs of inventory Holding costs: the investment and storage costs of inventory Stock-out costs: the costs of not having inventory available when needed 8 | 3

Copyright © Cengage Learning. All rights reserved Operations Control (cont’d) Inventory control methods –Materials requirements planning (MRP) A computerized system that integrates production planning and inventory control –Manufacturing resource planning (MRP II) Extends planning to the entire organization by providing a single common set of facts to be used by all managers to make decisions –Enterprise resource planning (ERP) A sophisticated software system that can monitor inventory and production and also quality, customer satisfaction, and supplier information –Just-in-time inventory system A system that ensures that materials or supplies arrive at the facility just when they are needed so that storage and holding costs are minimized 8 | 4

Copyright © Cengage Learning. All rights reserved Operations Control (cont’d) Scheduling –The process of ensuring that materials and other resources are at the right place at the right time Routing of materials: the sequence of work stations that the materials will follow Timing of materials: when the materials will arrive at each work station For complex products, many operations managers prefer to use –Gantt chart—graphic scheduling device that displays he tasks to be performed and the time required for each –PERT (Program Evaluation and Review Technique) — a scheduling technique that identifies the major activities necessary to complete a project and sequences them based on the time required to perform each one 8 | 5

Copyright © Cengage Learning. All rights reserved Scheduling: A Gantt Chart This chart details the job of building three dozen electric golf carts Source: Robert Kreitner, Management, 10 th ed. Copyright © 2007 by Houghton Mifflin Company. Reprinted with permission. 8 | 6

Copyright © Cengage Learning. All rights reserved Scheduling: Simplified PERT Diagram for Producing a Textbook 8 | 7

Copyright © Cengage Learning. All rights reserved Operations Control (cont’d) Quality control –The process of ensuring that goods and services are produced in accordance with specifications –Objective: to see that the organization lives up to the standards it has set for itself –Statistical process control (SPC) An information-gathering system that plots data on control charts and graphs to identify and pinpoint problems in product quality –Statistical quality control (SQC) A set of techniques used to monitor all aspects of the production process to ensure that both work in progress and finished products meet the firm’s quality standards –Inspection The examination of the quality of work in process 8 | 8

Copyright © Cengage Learning. All rights reserved Operations Control (cont’d) Quality control (cont’d) –Improving quality through employee participation Total Quality Management (TQM) Six Sigma Quality circles: groups of employees who meet on company time to solve problems of product quality –World quality standards: International Organization for Standardization (ISO) ISO 9000: certification for meeting quality control standards in procedures for the development and production of products ISO 14000: certification for incorporating environmental concerns into operations and product standards 8 | 9