1.Database plan 2.Information systems plan 3.Technology plan 4.Business strategy plan 5.Enterprise analysis Which of the following serves as a road map indicating the direction of systems development?

1.Database plan 2.Information systems plan 3.Technology plan 4.Business strategy plan 5.Enterprise analysis Which of the following serves as a road map indicating the direction of systems development? The information systems plan also includes the rationale, the current systems/situation, new developments to consider, the management strategy, the implementation plan, and the budget.

1.Database plan 2.Information systems plan 3.Technology plan 4.Business strategy plan 5.Enterprise analysis Which of the following can help identify the key entities and attributes of the organization’s data?

1.Database plan 2.Information systems plan 3.Technology plan 4.Business strategy plan 5.Enterprise analysis Which of the following can help identify the key entities and attributes of the organization’s data? Enterprise analysis argues that the firm’s information requirements can be understood only by examining the entire organization in terms of organizational units, functions, processes, and data elements.

1.Rationalization of procedures 2.Business process reengineering 3.Strategic analysis 4.Paradigm shift 5.Process improvement Which type of analysis uses personal interviews with three or four top managers to identify their goals?

1.Rationalization of procedures 2.Business process reengineering 3.Strategic analysis 4.Paradigm shift 5.Process improvement Which type of analysis uses personal interviews with three or four top managers to identify their goals? The strategic analysis, or critical success factors, approach argues that an organization’s information requirements are determined by a small number of critical success factors of managers.

1.rationalization of procedures. 2.business process reengineering. 3.strategic analysis. 4.paradigm shift. 5.process improvement. The type of organizational change in which business processes are analyzed, simplified, and redesigned is…

1.rationalization of procedures. 2.business process reengineering. 3.strategic analysis. 4.paradigm shift. 5.process improvement. The type of organizational change in which business processes are analyzed, simplified, and redesigned is… Business reengineering reorganizes workflows, combining steps to cut waste and eliminating repetitive, paper-intensive tasks.

1.rationalization of procedures. 2.business process reengineering. 3.strategic analysis. 4.paradigm shift. 5.process improvement. The type of organizational change that involves rethinking the nature of the business and the nature of the organization is…

1.rationalization of procedures. 2.business process reengineering. 3.strategic analysis. 4.paradigm shift. 5.process improvement. The type of organizational change that involves rethinking the nature of the business and the nature of the organization is… Paradigm shifts in business are the most radical form of organizational change. They often fail because extensive changes are so difficult to orchestrate. However, the rewards of successful change are very high.

1.Six sigma 2.Total quality management 3.Business process management 4.System redesigning 5.Not sure Which type of process improvement provides a methodology for dealing with an organization’s ongoing need to revise business processes?

1.Six sigma 2.Total quality management 3.Business process management 4.System redesigning 5.Not sure Which type of process improvement provides a methodology for dealing with an organization’s ongoing need to revise business processes? Business process management (BPM) enables organizations to manage incremental process changes that are required simultaneously in many areas of the business.

1.Six sigma 2.Total quality management 3.Business process management 4.System redesigning 5.Not sure Which of the following do companies use as a goal to implement a set of techniques for improving quality and reducing costs?

1.Six sigma 2.Total quality management 3.Business process management 4.System redesigning 5.Not sure Which of the following do companies use as a goal to implement a set of techniques for improving quality and reducing costs? Six sigma is a specific measure of quality, representing 3.4 defects per million opportunities. Most companies cannot achieve this level of quality but use six sigma as a goal.

1.Business process modeling 2.Quality management 3.System access management 4.Workflow management 5.Change management Which of the following is not a tool included in business process management?

1.Business process modeling 2.Quality management 3.System access management 4.Workflow management 5.Change management Which of the following is not a tool included in business process management? Companies practicing business process management use process-mapping tools to identify and document existing processes and to create models of improved processes that can then be translated into software systems.

1.Standardizing 2.Retooling 3.Brainstorming 4.Testing 5.Benchmarking Which of the following consists of setting strict standards for products, services, and other activities and then measuring against them?

1.Standardizing 2.Retooling 3.Brainstorming 4.Testing 5.Benchmarking Which of the following consists of setting strict standards for products, services, and other activities and then measuring against them? Companies may use external industry standards, standards set by other companies, internally developed high standards, or some combination of the three in their benchmarking.

1.System analysis 2.System design 3.Programming 4.Testing 5.Conversion Which system development step includes analyzing the problem that the organization will try to solve with an information system?

1.System analysis 2.System design 3.Programming 4.Testing 5.Conversion Which system development step includes analyzing the problem that the organization will try to solve with an information system? The systems analysis would include a feasibility study to determine whether the solution is feasible, or achievable, from a financial, technical, and organizational standpoint.

1.System analysis 2.System design 3.Programming 4.Testing 5.Conversion Which system development step could include purchasing software for a new system from external sources?

1.System analysis 2.System design 3.Programming 4.Testing 5.Conversion Which system development step could include purchasing software for a new system from external sources? Many organizations no longer do their own programming for new systems. Instead they purchase the software from a variety of sources.

1.System analysis 2.System design 3.Programming 4.Testing 5.Conversion Which system design step details the specifications that should address technological components of the system solution?

1.System analysis 2.System design 3.Programming 4.Testing 5.Conversion Which system design step details the specifications that should address technological components of the system solution? The systems designer details the system specifications that will deliver the functions identified during systems analysis including the managerial, organizational, and technological components of the system solution.

1.Network 2.Acceptance 3.Unit 4.System 5.Input Which type of system testing examines performance time, recovery and restart capabilities, and manual procedures?

1.Network 2.Acceptance 3.Unit 4.System 5.Input Which type of system testing examines performance time, recovery and restart capabilities, and manual procedures? System testing also examines the capacity for file storage and handling peak loads. It tests the functioning of the information system as a whole.

1.Structure chart 2.Data flow diagram 3.Data dictionary 4.Process flow diagram 5.Conversion flow diagram Which of the following offers a logical graphic model of information flow in a system and specifies the processes that occur within each module?

1.Structure chart 2.Data flow diagram 3.Data dictionary 4.Process flow diagram 5.Conversion flow diagram Which of the following offers a logical graphic model of information flow in a system and specifies the processes that occur within each module? Data flow diagrams are the primary tool for representing a system’s component processes and the flow of data between them.

1.Data development 2.Object-oriented development 3.Process development 4.Data-process development 5.Structure development Which of the following development methodologies combines data and the specific processes that operate on those data into one?

1.Data development 2.Object-oriented development 3.Process development 4.Data-process development 5.Structure development Which of the following development methodologies combines data and the specific processes that operate on those data into one? Object-oriented development uses the object as the basic unit of systems analysis and design. Instead of passing data to procedures, programs send a message for an object to perform an operation that is already embedded in it.

1.Object-oriented 2.Unified modeling 3.Computer-aided 4.Case diagramming 5.Prototyping What type of engineering provides software tools to automate the amount of repetitive work a software developer needs to do?

1.Object-oriented 2.Unified modeling 3.Computer-aided 4.Case diagramming 5.Prototyping What type of engineering provides software tools to automate the amount of repetitive work a software developer needs to do? Computer-aided software engineering (CASE) tools also facilitate the creation of clear documentation and the coordination of team development efforts.

1.Traditional systems life cycle 2.Prototyping 3.End-user development 4.Outsourcing 5.Customization Which alternative system building approach consists of rapidly building an experimental system for end users to evaluate?

1.Traditional systems life cycle 2.Prototyping 3.End-user development 4.Outsourcing 5.Customization Which alternative system building approach consists of rapidly building an experimental system for end users to evaluate? By interacting with the prototype, users can get a better idea of their information requirements. The prototype endorsed by the users can be used as a template to create the final system.

1.Traditional systems life cycle 2.Prototyping 3.End-user development 4.Outsourcing 5.Customization Which alternative system building approach requires little or no formal assistance from technical specialists?

1.Traditional systems life cycle 2.Prototyping 3.End-user development 4.Outsourcing 5.Customization Which alternative system building approach requires little or no formal assistance from technical specialists? End-user development uses a series of software tools categorized as fourth-generation languages that enable end users to create reports or develop software applications with minimal or no technical assistance.

1.Customization 2.End-user development 3.Evaluation 4.Flexibility 5.Transitory Which feature of an application software package allows the organization to modify the code to meet unique requirements?

1.Customization 2.End-user development 3.Evaluation 4.Flexibility 5.Transitory Which feature of an application software package allows the organization to modify the code to meet unique requirements? If a great deal of customization is required, additional programming and customization work may become so expensive and time consuming that they negate many of the advantages of software packages.

1.Traditional systems life cycle 2.Prototyping 3.End-user development 4.Outsourcing 5.Customization Which alternative system building approach uses application service providers rather than in- house staff for system development?

1.Traditional systems life cycle 2.Prototyping 3.End-user development 4.Outsourcing 5.Customization Which alternative system building approach uses application service providers rather than in- house staff for system development? Using outsourced application service providers allows subscribing companies to use the software and computer hardware provided by the ASP as the technical platform for their systems.