Protecting Schools and Staff in a Volatile World: An Essential Guide to Safety and Risk Management Presenter: Ricardo Urbina

About Clements Worldwide Clements Worldwide is the leading independent provider of international insurance solutions for the expatriate, and international community. Founded in 1947, our programs are specifically designed to meet the needs of individuals and organizations living and operating outside of their home country, regardless of nationality or destination.

Our Accomplishments Preferred insurer of U.S. Foreign Service Officers worldwide Insures 5 out of every 6 embassy associations Largest provider of insurance solutions to the international school community with 175 schools and universities Provides coverage in over 180 countries 6 time consecutive Best Practices award recipient

Privileged & Confidential 1 Guide to Risk Management and Safety Agenda Minimize Risk Crisis Management Policies and Procedures Case Study Q & A

Privileged & Confidential 2 Minimize Risk Identify, Prevent, Prepare –Identify what possible risks could affect your campus. –Prevent any unnecessary situations by having fully informed staff –Prepare for possible situations with a crisis management plan

Minimize Risk Identify Possible Risk –Use all available resources: embassies, government and country travel advisories Prepare, prepare, prepare –Create plans for before, during and after an event. –Include evacuation, crisis management and insurance plans and policies Prevent Unnecessary Situations –Educate all who may be affected. Students and faculty should have regular and proper training should an event occur

Crisis Management Build, Plan and Manage −Build a crisis management team to identify and organize step by step measures for before, during and after an incident occurs. −Create a plan that incorporates the step by step measures, including all school policies and procedures. −Manage the dissemination of the plan with all staff. 3

Crisis Management Planning  Before an Incident Occurs  Access to advance regional security summaries  Web-based resources for locating medical facilities worldwide  Table top training for real world events, such as a kidnapping  Medical Facilities  During an Incident  Crises Responders and Emergency Contacts  Security consultants for events like kidnapping  Access to 24/7 evacuation assistance and medical providers  Costs associated with managing a public relations crisis  Recovery  Claims payment and financial reimbursement

Policies and Procedures Evacuation Strategy Crisis Management Plan Staff Preparation Procedures International Insurance Policies 4

Case Studies 1. Liability Coverage 2. Emergency Evacuation 5

Case Study: Liability Coverage Client Profile: Non-profit independent school. Student population composed of many nationalities. Student parents are part of the international business community or diplomatic corps. Background: On a three-day class fieldtrip a student fell out of the transportation vehicle and suffered a fatal head injury. The parents of the students filed a suit against the school Resolution: The school having had the foresight to include a general liability and personal accident insurance policy was able through the insuring company to compensate the parents of the student.

Case Study: Emergency Evacuation Client Profile: International school in Northern Africa. Background: Following the outbreak of political violence, civil unrest, and rebel movements, international schools were forced to evacuate students and staff. Resolution: The school was not well prepared with a crisis management plan and insurance policy that covered not only the cost of evacuating the expat staff, but also moving them to safe location.

Privileged & Confidential Ricardo Urbina Tel. +1 (267) Fax +1 (202) Washington |London | Dubai 7 Thank You