Ships in Service Training Material A-M CHAUVEL QMS Terms & Definitions 2009

Concepts, selection and use : ISO 9000 Terminology : ISO 8402 Quality management : ISO 9004 Quality assurance : ISO 9001 à 9003 Quality audit : ISO Environmental audit : ISO Standard 2000 Quality management systems Fundamentals and vocabulary : ISO 9000 Quality management systems Guideline for performance improvement : ISO 9004 Quality management systems requirements : ISO 9001 Quality audit and environmental audit : ISO Standard 1994 Ships in Service Training Material A-M CHAUVEL ISO :

Ships in Service Training Material A-M CHAUVEL Terms QMS Management system Quality management system Top management Management Requirement Specific requirement System Configuration Quality management Quality Quality requirement Grade object Capability Quality capability

Ships in Service Training Material A-M CHAUVEL QMS Quality management Quality planning Design Development Total quality management Quality policy Quality objective Quality assurance Quality improvement Terms

Ships in Service Training Material A-M CHAUVEL QMS Interested party Organisational structure Supplier Customer System Organisation Terms

Ships in Service Training Material A-M CHAUVEL QMS System Project Effectiveness Efficiency Work Environment Offered product Product Process Terms

Characteristics Quality characteristic Safety Traceability Dependability Ships in Service Training Material A-M CHAUVEL Terms QMS

Ships in Service Training Material A-M CHAUVEL Terms QMS Requirement Nonconformity Defect Conformity Deviation permitted Action taken product Corrective action Preventive action Action taken system Rework Repair Regrade Scrap Release Concession 4.5.7

Ships in Service Training Material A-M CHAUVEL Terms QMS Calibration Test Inspection Review Validation Verification Audit team Auditee Audit client Audit Auditor 4.6.8

Document Quality manual Quality plan Guideline Procedure Specification Record Objective evidence Quality record Ships in Service Training Material A-M CHAUVEL Terms QMS

Ships in Service Training Material A-M CHAUVEL QMS System approach 2009

Customer focus organisation Process approach Leadership Mutual beneficial supplier relationship Involvement of people Ships in Service Training Material A-M CHAUVEL System approach for decision making QMS

Continual improvement Management responsibility Resource management Measurement, analysis Product / service realisation requirements Satisfaction Customer Ships in Service Training Material A-M CHAUVEL Quality Management Process ISO 9001

PROCESS Output Input Control ( procedure ) Mechanism ( resources ) Ships in Service Training Material A-M CHAUVEL Process approach For each process link

A-M CHAUVEL ProcessA ProcessBProcessC Control C Output A Input C Output BOutput C Input A Input B Control B Mechanism C BUREAU VERITAS- DNS / DCO Mechanism B Ships in Service Training Material A-M CHAUVEL Process approach Process network

A-M CHAUVEL Output Supplier’sprocessOrganisation’sprocessCustomer’sprocess Requirements Feedback Input Output Input Output Input Supply chain BUREAU VERITAS- DNS / DCO Ships in Service Training Material A-M CHAUVEL Process approach

Ships in Service Training Material A-M CHAUVEL Process approach

Ships in Service Training Material A-M CHAUVEL QMS Requirements 2009

Explicit : Clear stated needs Implicit : Unclear but expected Ships in Service Training Material A-M CHAUVEL Customer Requirements Aptitude to usage

EVALUATION Product/Service REQUIREMENTS Customer/Legal COMMITMENT Management EFFECTIVENESS Organisation DOCUMENTATION Records/Data Ships in Service Training Material A-M CHAUVEL ISO Requirements

The overall intentions and direction of an organisation as regards to: quality, safety, security, environmental… as formally expressed by top management. Quality Management System Ships in Service Training Material A-M CHAUVEL Company Policy That aspect of the management function that determines and implements the quality policy. That aspect of the management function that determines and implements the quality policy. Quality Management

All those planned and systematic actions necessary to provide adequate confidence that the product or service will satisfy given requirements for quality. All those planned and systematic actions necessary to provide adequate confidence that the product or service will satisfy given requirements for quality. Ships in Service Training Material A-M CHAUVEL Quality Assurance The organisational structure, responsibilities, procedures, processes and resources for implementing quality management The organisational structure, responsibilities, procedures, processes and resources for implementing quality management Quality System Quality Management System

A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project. A document setting out the specific quality practices, resources and sequence of activities relevant to a particular product, service, contract or project. Ships in Service Training Material A-M CHAUVEL Quality Plan The operational techniques and activities that are used to fulfil requirements for quality. The operational techniques and activities that are used to fulfil requirements for quality. Quality Control Quality Management System

A systematic and independent examination to determine whether quality activities and related results comply with the planned arrangements and whether theses arrangements are implemented effectively and are suitable to achieve objectives. A systematic and independent examination to determine whether quality activities and related results comply with the planned arrangements and whether theses arrangements are implemented effectively and are suitable to achieve objectives. Ships in Service Training Material A-M CHAUVEL Quality Audit Quality Management System

A formal documented, comprehensive and systematic examination of a design to evaluate the design requirements, to identify potential problems and propose solutions. Ships in Service Training Material A-M CHAUVEL Design Review Quality Management System

The continuous monitoring and verification of the status of procedures, methods, conditions process, products & services, and analysis of records in relation to stated references to ensure that specified requirements are being met. Ships in Service Training Material A-M CHAUVEL System Surveillance Quality Management System

A formal evaluation by top management of the status and adequacy of the quality system in relation to the company policy and the new objectives resulting from changing circumstances. Ships in Service Training Material A-M CHAUVEL System Review Quality Management System