Current Trends in the European Quality Development by Prof. Dr. Pal Molnar EuropeanQuality Week (Month) 2003 Zagreb (Croatia), 12th of November 2003 Current Trends in the European Quality Development by Prof. Dr. Pal Molnar President of the Hungarian National Committee for EOQ On the Occasion of the 10th Anniversary of Croatian Society for Quality and European Quality Week (Month) 2003 Zagreb (Croatia), 12th of November 2003

 Introduction  Changes in Quality Matters  Present Situation of the Certification according to ISO 9001:2000 and ISO  Some News from Hungary  New Partnership between EOQ and EFQM for Renewed European Quality Movement Main Subtopics

European Quality Week (Month) 2003 “Quality in the Workplace: Make It Happen!” For quality managers and quality experts and also for general managers who are involved in quality matters the questions for the future of jobs, professions, businesses, companies or the whole society concern the importance of quality, the role of quality specialists and the development of management in the future world. It is very sure that changes will happen but nobody can predict which changes will happen.

Driving Forces  World-wide competition  Changing working conditions through communication technology  Less workers in production business  More workers in new businesses  New forms of work  Changing public sector (privatisation, CAF, QM)  European Union from 15 to 25

Hierarchy of Quality

Economic Weight of Quality Discipline Quality Inspection Quality Assurance Quality Management Seghezzi (2003)

Quality of products, services and processes is a MUST Integrating Quality management essential Supporting models ( ISO 9001, Six Sigma) flourish - Quality of products, services and processes is a MUST Integrating Quality management essential - Supporting models ( ISO 9001, Six Sigma) flourish

Corporate bility Quality Inspection Quality Assurance Quality Total Management Quality (TQM) Social Res- (CSR) ponsi- Management

Number of ISO 9000 Certificates (worldwide) 0 100' ' ' ' ' '000 Jan 93Sep 93Jun 94Mrz 95 Dec 95Dec 96 Dec 97Dec 98Dec 99 Dec 00 Dec 01Dec 02

ISO 9001:2000 Certificates in the World Europe53,87 % Far East20,05 % North America11,82 % Australia/New Zealand6,68 % Central and South Americas2,64 % Total100 %

The top 10 Countries and Hungary ISO 9001:2000 Certificates United Kingdom USA Germany Italy China Australia Japan France Korea Canada …. Hungary8 132

The top 10 Countries and Hungary ISO Certificates Japan8123 Germany3380 United Kingdom2722 Spain2064 USA1645 Australia1370 Italy1295 France1092 China1085 …. Hungary153 …. Total36765

Certification is worth and valuable if certificates are reliable and recognized.

Integrated Management System *Quality *Environment *Occupational Health and Safety *Risk Management *Process management *Ethics Following main elements should be integrated:

Forecast for Quality Management and Business Excellence Seghezzi (2003)

The EFQM Excellence Model National Quality Award Regional Quality Awards Education Quality Awards Public Quality Awards Quality Award in Health Care Application and Results in Hungary

New Partnership between EOQ and EFQM for Renewed European Quality Movement EOQ and EFQM will work together and collaborate with other European Associations to provide new ways of helping public, private, and not for profit organisations to improve their performance. The aim of the new Movement is to provide new and more coherent ways of managing and taking the best from both well-tried and new management methods.

Renewed European Quality Movement  Extended Scope  Strong Position  Better Understanding with Members, Government, Customers  No Competition of both Organizations  More Power for Quality Leaders Advantages:

Many Success for the Croatian Society for Quality in the next 10 years and Thank you for your kind attention!