17th Meeting of Senior Fellowship Officers of the UN System and Host Country Agencies London – 18 November 2008 Benedikt Butaye (Mr) – Key Account Manager

Agenda Vanbreda International & organization Evolution of the Fellowship Insurance Fellowship Insurance: key figures Oct Sept  Medical  Life/Permanent Disability Renewal 2009 Vanbreda International services ISO 9001:2000 Performance Guarantees Provider Agreements and Savings

Vanbreda International  Employee Benefits Consultants, Administrators and Brokers  Specialized in employee benefits for international groups  Medical and Dental Coverage  Short & Long Term Disability Coverage  Long Term Care cover  Pension Plans  Loss of Life cover  Employee Affinity Plans  Core activity: medical claims handling  ISO 9001:2000 certified  Vanbreda is NOT an insurance company

Organization International Benefits Medical Claims Center Client Organization Fellows Trainees Study Tour Participants Provider Relations Medical Service Providers

Evolution of the Fellowship Insurance “Fellowship insurance” = Group Life, Disability and Medical Insurance Policy Negotiated by IAPSO/UNDP in 1982 Separate experience and independent premium evolution for fellows since 2003 Unchanged premiums since Estimated number of fellows in 2008 = 1, declaring organizations

Premiums versus Reimbursements 2007/2008 (Medical)

Reimb. by type of service & protection (Oct 07-Sept 08)

Reimb. by country of expense (Oct 07-Sept 08) – Top 10

Reimb. by Organization (Oct 07-Sept 2008)

Life & Disability: experience

Renewal 2009 Medical Insurance: unchanged Life & Disability insurance: decrease by 10% in 2009 (B1-B3)

VBI Services for Fellows and Trainees Direct deposit in USD into bank accounts at no extra cost Dedicated Vanbreda International website for fellows and trainees   Log-in code: “242/IAPSO01” (Personal Reference Number) in combination with “06/06/1963” (Date of Birth)  Info on: Coverage Direct Payment Procedure Claims Filing Downloading Forms Contacts VBI’s Network Provider list Disease Management

VBI Services for Fellows and Trainees Other Communication tools:  Brochure and FAQ brochure  Dedicated , fax & telephone  In-house and integrated platform → real 24/7/365 (Antwerp & Kuala Lumpur)  Main languages per time zone  Professional language skills (20 languages)  Interpreting services “on call” for specific languages  No translations of documents necessary

ISO 9001:2000 Performance Guarantees TAT Fellowship insurance  2007: 90% of all claims were settled within 10 working days  Jan-Sept 2008: 91% of all claims were settled within 10 working days Availability: 24/7 live customer service (Antwerp and Kuala Lumpur office) Measurement of financial and procedural accuracy (pre and post verification) Random Customer Satisfaction Surveys: 97% of all VBI members were satisfied

Provider Agreements and savings Own network of 8,000 providers Content agreement  Direct payment  Tariff agreements, e.g.: In countries with a public list of fees: strict application of the published fee scales In developing countries many hospitals uses different rate levels for local and international staff, etc.: aim at the lowest scale Explicit discount % Prompt payment discounts Co-operation with US TPAs

Thank you & Questions