(C) Nigel H Croft 2013 - All rights reserved Evolving ISO Standards: Catering for a Broader Spectrum of Social Risks HKQAA 25th Anniversary Forum Dr Nigel H Croft Chair, ISO/TC176/SC2 (Quality Systems) (C) Nigel H Croft 2013 - All rights reserved

ISO Mission ISO develops high quality voluntary International Standards which facilitate international exchange of goods and services, support sustainable and equitable economic growth, promote innovation and protect health, safety and the environment

Slide courtesy of K. McKinley (ISO) Standards for a better world Slide courtesy of K. McKinley (ISO)

Positioning of some ISO (and other) standards Medical Devices Supply chain security I.T. Service ISO 27001 ISO 13485 Telecomm ISO 20000 ISO 28001 Information Security Quality (Reqts) TL 9000 ISO 9001 Automotive Food Safety Economic growth ISO/TS 16949 Asset Mgt. ISO 22000 Energy Environmental (Reqts) ISO 31000 Risk management Quality (Guidelines) ISO 55000 ISO 50001 ISO 14001 ISO 9004 Environmental (Guidelines) (OHSAS 18001) Future ISO 45001 Sustainable Development Health & Safety ISO 14004 Sustainable Purchasing ISO 18617 (SA 8000) Social resp. Requirements Environmental integrity Social responsibility ISO 14064 ISO 20121 ISO 37001 ISO 26000 Anti- bribery Greenhouse Gas Social resp. Guidance ISO 39001 ISO 14040 ISO 22301 Sustainable events Business continuity Oct 2014 Life cycle (c) Nigel H Croft 2014 Road safety

Positioning of some ISO (and other) standards Aerospace Supply chain security I.T. Service ISO 27001 AS 9100 Telecomm ISO 20000 ISO 28001 Information Security Quality (Reqts) TL 9000 Automotive ISO 9001 Economic growth Food Safety ISO/TS 16949 Asset Mgt. Energy Environmental (Reqts) ISO 22000 Quality (Guidelines) ISO 55000 ISO 14001 ISO 50001 ISO 9004 Environmental (Guidelines) (OHSAS 18001) Future ISO 45001 Sustainable Development Health & Safety ISO 14004 Sustainable Purchasing ISO 18617 (SA 8000) ISO 14064 Social resp. Requirements Environmental integrity Social responsibility ISO 20121 Greenhouse Gas ISO 14067 ISO 37001 ISO 26000 Anti- bribery Social resp. Guidance ISO 14046 Carbon Footprint ISO 39001 ISO 14040 ISO 22301 Water footprint Sustainable events Business continuity Nov 2014 Life cycle (c) TCA Global 2014 Road safety

Why has Social Responsibility become a priority? Globalization: increased trade across borders Advances in communications Internet has facilitated ability of people everywhere to learn of incidents of alleged non-acceptable behaviour of organizations Perception that it is not acceptable for organizations to meet high standards of social and environmental behaviour in some regions and not in others Oct 2014 (c) Nigel H Croft 2014

What are my core values?? My personal values revolve around “trying to do the right thing” Maintaining the right balance between Self Family Work Friends and neighbours Society Oct 2014 (c) Nigel H Croft 2014

What are YOUR values?? In business, organizational values should be clearly defined and communicated to all interested parties A typical starting point is the Mission, Vision and/or Policy statement Basis for the Organization’s Culture “The way we carry out our business” “Culture eats strategy for lunch!” (Peter Drucker) In my experience successful organizations combine five key components into their culture....... Oct 2014 (c) Nigel H Croft 2014

Five key components……. Care Method Discipline Pride Innovation Wanting to do things right Method Clearly establishing how to do things right Discipline To continue to do things right, and take appropriate actions when things go wrong Pride In doing things right Innovation To find ways to do things better next time Oct 2014 (c) Nigel H Croft 2014

“Doing the right thing” (Hersey Model*) * Paul Hersey; “Organizational Psychology” Group Behaviour Individual Behaviour OBJECTIVE Difficulty Attitude Knowledge Time Involved Oct 2014 (c) Nigel H Croft 2014

THANK YOU! – ANY QUESTIONS? nhc@tcaglobal.org (C) Nigel H Croft 2013 - All rights reserved