Quality Management Systems: A Comparison of GE Energy & Škoda Power Katarina Hranaiova Christina Gasserova Jessica McKennaova SPRING 2007

Outline Intro to QMS Škoda Power GE Energy Comparison Conclusion

QMS Globalization Universal competition Only the best products & services can prevail QUALITY = DIFFERENTIATION

QMS Total Quality Management –An organization-wide approach that focuses on producing high-quality goods and services Product Quality –Focus on the requirements of the customer Process Quality –Production of error-free products

Elements of TQM Leadership –Vision, planning & communication Employee Involvement –Receive input from those nearest to problems Product/Process Excellence –Continuous improvement Customer Focus –Customers’ perception of quality

Škoda Power a.s. Leading European supplier of modern systems, components, and services in the field of design and manufacturing of power generation equipment

Škoda Power a.s. TQM EN ISO 9001:2000 Integrated quality management system EN ISO 14001:2004 Environmental management system

GE Power Reliable, efficient products and services for the energy industry Works with businesses and authorities that generate, transmit, or use electricity Operates in all of the following energy sectors: –Coal, oil, natural gas and nuclear energy, as well as with renewable resources such as water and wind energy

GE Power Six Sigma ISO 9001:2000 –Quality management systems Ranked among the top global corporations that consider environment protection as part of their core values

Similarities Škoda adopted Six Sigma when working with GE on turbine project Environmental focus (ISO 14001) Identify problems before them become an issue –Innovation & continuous improvement 4 Elements of TQM –Leadership –Employee involvement –Product/process excellence –Customer focus

Differences Different scale, scope, & strategy Measurement tools –GE more statistical Awards –USA: Malcolm Baldrige National Quality Award –Europe: European Quality Award –CZ: Czech Republic National Quality Award

Conclusion Quality has many dimensions Globalization = increased focus on quality GE & Škoda industry leaders in QMS

Any Questions? Thank you for your attention