NOC Awareness Workshop Prepared by RDA Global

Using NOC information to Solve Problems Recruiting and retaining workers Skills development management & training Performance evaluation Setting pay rates Benchmarking your organization (e.g. for equal opportunity hiring processes)

What is the NOC? “National Occupational Classification” It organizes over 30,000 job titles into 520 occupational group descriptions. Classifies occupations by: Skill Type -- the type of work performed Skill Level -- type and amount of training or education typically required Occupational Statistics are organized by NOC

Skill Types Skill TypeOccupation AManagement Occupations BBusiness, Finance and Administration Occupations CNatural and Applied Sciences and Related Occupations DHealth Occupations E Occupations in Social Science, Education, Government Service and Religion FOccupations in Art, Culture, Recreation and Sport GSales and Service Occupations H Trades, Transport and Equipment Operators and Related Occupations IOccupations Unique to Primary Industry JOccupations Unique to Processing, Manufacturing and Utilities

Skill Levels Skill Level Occupation 0Management Occupations 1Occupations usually require university education. 2 Occupations usually require college or vocational education or apprenticeship training. 3 Occupations usually require secondary school and/or occupation-specific training. 4 Up to two years of on-the-job training, specialized training courses or specific work experience.

Origin and History of the NOC System Implemented in 1992 Replacement for the Canadian Classification and Dictionary of Occupations (CCDO) version was replaced by the NOC 2001 and now the NOC NOC 2011 is currently under development The process for updating the NOC involves consultation with sector councils, employers and other stakeholders Goal: insure it reflects changing occupations in Canada

Benefits of the NOC The NOC provides a common standard framework for human resource evaluation Intended to use as a reference resource Not “perfect” for any one sector Standardizes occupational definitions for workers across industries Inclusive of all occupations Groups occupations by skill level Job functions balance scope of work & skills

NOC Descriptions Include Lead Statement Example Titles Main Duties Employment Requirements Additional Information Classified Elsewhere

26 NOC occupations relevant to the Supply Chain Sector A016 Senior managers - Goods production, utilities, transportation and construction A113 Purchasing managers A114 Other administrative services managers A122 Computer and information systems managers A131 Sales, marketing and advertising managers A141 Facility operation and maintenance managers A312 Postal and courier services managers A373 Transportation managers

26 NOC occupations relevant to the Supply Chain Sector B022 Professional occupations in business services to management B116 Customs, ship and other brokers B315 Purchasing agents and officers B414 Supervisors, mail and message distribution occupations B415 Supervisors, recording, distributing and scheduling occupations B571 Shippers and receivers

26 NOC occupations relevant to the Supply Chain Sector B572 Storekeepers and parts clerks B574 Purchasing and inventory clerks B575 Dispatchers and radio operators B576 Transportation route and crew schedulers

26 NOC occupations relevant to the Supply Chain Sector C071 Information systems analysts and consultants C072 Database analysts and data administrators C075 Web designers and developers C133 Industrial engineering and manufacturing technologists and technicians G133 Retail and wholesale buyers

26 NOC occupations relevant to the Supply Chain Sector H811 Longshore workers H812 Material handlers J317 Labourers in food, beverage and tobacco processing

New Brunswick Supply Chain Workers (2007) 14,500 Employees in the Supply Chain Sector Occupation

New Brunswick Supply Chain Workers (2007) Industry Sector is present in all industries

New Brunswick Supply Chain Workers (2007) Selected Manufacturing Industries

Calgary Supply Chain Workers (2007) 31,288 Employees in the Supply Chain Sector Occupation

Calgary Supply Chain Workers (2007) Industry Sector is present in all industries

Calgary Supply Chain Workers (2007) Selected Wholesale Industries

Information & Statistics on Occupations

Categories of Statistics For each Occupation, there are statistics on Employment Wages & Salary Demographics Geography Education Skill types & levels

NOC Employment Information Statistics Include: Number of Workers in the Labour Force Number of Workers Employed Tenure of Employment Full-Time & Part Time Status Average Weekly Hours Worked

NOC Wage & Salary Information Statistics Include: Average & Median Annual Salary Average & Median Weekly Wages Average Hourly Wage Changes in compensation (time series)

NOC Demographic Information Worker totals by: Gender Ethnicity Indian & Metis representation Age of workers Work Status/Country of Origin

NOC Geographic Information Statistics are gathered at multiple geographic levels including: National Provincial Census Metropolitan Level (CMA) Economic Region Non-Metropolitan Areas

NOC Educational Information Level of Education Required Descriptive statistics include: Years of education Level of educational attainment Field of study

Timeliness of Information Sources Measured through the Labour Force Survey Monthly household survey Employment & Income reporting is available on annual basis Detail is limited For census years (2001, 2006, 2011) more information is available. Some provinces conduct separate surveys (i.e. Alberta Wage & Salary Survey)

Using the NOC in your Human Resource Functions

Relating Job Titles in Your Organization to the NOC Occupations

Relating Job Titles in Your Organization to the NOC Occupations

A Template for Writing Your Job Descriptions Begin with a NOC description Adapt the information to describe the work performed by employees; Combine information from different NOC descriptions to better identify the job performed by your employees NOC job descriptions can also identify specific working conditions that are not listed in the NOC.

A Template for Writing Your Job Descriptions NOC Job Descriptions Include: Health or safety hazards (e.g. working with dangerous material); Shift work or long hours (e.g. overtime); Working in unusual conditions (e.g. underground, isolated locations); Physical requirements (e.g. lifting, standing for long periods of time); Location (e.g. downtown or outside the city); and Frequent traveling.

Using NOC information to evaluate employee performance Identify key performers for promotion or those ready for a new challenge within the company; Acknowledge employee contributions or areas for improvement; Evaluate employee progress after training, and identify any remaining gaps; and Create a stronger bond between the organization and the employees Especially if employees take part in rating their expected level of performance and quality of their work.

Using NOC information to evaluate employee performance Step 1. From the job description, list the duties you want to evaluate; Step 2. Describe the level of performance that is expected in ways that can be measured (quality or quantity of work performed) for each of the duties; Step 3. Make the timing of evaluation clear: annual, monthly or other;

Using NOC information to evaluate employee performance Step 4. Provide concrete feedback to your employees. A simple rating scale such as “did not meet objectives”, “met objectives” and “surpassed objectives” may be used. Step 5. Suggest specific ways in which the employee could improve. This could include on-the-job training, certification or change of behaviour.

Using NOC information to evaluate employee performance Step 6. If your employees regularly exceed their work objectives, discuss with them other types of work they might be interested in or qualified for to ensure they continue to be motivated and challenged. This can help your company grow and prosper.

Using NOC information to develop a recruiting plan Calculate Current and Future Labour Needs Labour Turnover (attrition) Long-term vacancies & Hiring Difficulties Retirements Determine number of workers needed: Short Term (6-month) Long Term (1 to 5 years) Do this for each job title & group by NOC

Using NOC information to develop a recruiting plan NOCOccupation Current Employees Annual Turnover Rate Retirements 6-Month Hiring Needs 1-Year Hiring Needs 1215Supervisors, Recording, Distributing and Scheduling Occs. head dispatcher1510%214 supervisor, dispatchers910% Dispatchers and Radio Operators truck dispatcher1225% Longshore Workers longshore worker and tower-loader operator6560%02039 Total Supervisors, Recording, Distributing and Scheduling Occs Dispatchers and Radio Operators Longshore Workers2039

Using NOC information to develop a recruiting plan Identify Labour Availability How Many Workers are there? In the occupation? In my industry? In my region? Identify long term vacancies & shortages Select an appropriate recruiting strategy

Using NOC information to evaluate job candidates and hire employees PROVINCEH81 Longshore workers and material handlers New Brunswick 3,478 Newfoundland and Labrador 2,582 Nova Scotia 4,326 Prince Edward Island 488 Total10,873 Example: Shortage in Tower Loader Operators (Longshore Workers) How many workers in the region? Nova Scotia has the largest regional supply.

Using NOC information to Identify Training Needs With detailed job descriptions, you can compare: the actual tasks of employees to what needs to be done within the organization. Technological change: Compare the position’s current job description to new requirements Identify skills gaps Identify the learning and training needs

Using NOC information to establish pay rates for an occupation Compare your pay rates for your occupations with the regional median rate: Make direct comparisons of a single NOC Make comparisons with more than one NOC Use a weighted average based on skill description

Using NOC information to establish a compensation management plan for all workers OccupationWorkersYour Wage Median Wage Percent of Median Annual Compensation Expense Market Compensation H812 Material handlers 55$14.50$1312% $ 1,595,000 $ 1,430,000 B571 Shippers and receivers 23$9.20$ % $ 423,200 $ 460,000 J317 Labourers in food, beverage and tobacco processing 66$8.21$ % $ 1,083,720 $ 1,584,000 B574 Purchasing and inventory clerks 12$7.00$ % $ 168,000 $ 228,000 G133 Retail and wholesale buyers 2$34,000$31,00010% $ 68,000 $ 62,000 B415 Supervisors, recording, distributing and scheduling occs. 2$21,000$30,500-31% $ 42,000 $ 61,000 A141 Facility operation and maintenance managers 2$56,000$65,000-14% $ 112,000 $ 130,000 B315 Purchasing agents and officers 2$32,00032,0000% $ 64,000 A373 Transportation managers 1$31,00031,0000% $ 31,000 B414 Supervisors, mail and message distribution occupations 1$28,00029,000-3% $ 28,000 $ 29,000 A114 Other administrative services managers 1$35,00033,0006% $ 35,000 $ 33,000 C071 Information systems analysts and consultants 1$54,00068,000-21% $ 54,000 $ 68,000 A122 Computer and information systems managers 1$45,00044,0002% $ 45,000 $ 44,000 Total 169 $ 3,748,920 $ 4,224,000 Compare Your Compensation with Market Rates Identify cost areas

Using NOC information to benchmark your organization against the industry Share of regional employment Benchmark wages & salary Benchmark demographics Younger/older Gender benchmarks Benchmark outside of your geography Benchmark occupational mix

Information Resources

Searchable NOC database NOC Database on the HRSDC Website Search NOC Index of Titles Description Main Duties Specialization Employment Requirements

CSCSC Occupational Standards Goal is to achieve representation of the sector's functions Prioritize high-demand occupations or those that require an increased emphasis on training or skills development due to, for example, the impacts of technological change. Cargo and Freight Agent Dispatcher Logistics Manager Material Handler Order Picker/Selector Sales and Marketing Manager Shipper and Receiver Supervisor – Material Handlers Transportation Manager Warehouse Operations Manager

JobBank

Job Futures Job Futures in a career planning guide It provides useful information 265 occupational groups Describes the work experiences of recent graduates from 155 programs of study.

Red Seal Program Program promotes mobility across Canada for trades occupations There are 49 occupations in the Red Seal Program The CSCSC Occupations are not in the Red Seal Program

Census-based resources =3 =3 Aboriginal peoples Age and sex Education Ethnic origin and visible minorities Families and households Housing and shelter costs Immigration and citizenship Income and earnings Labour Language Marital status Mobility and migration Place of work and commuting to work Labour Force Survey

CSCSC Special Resources for the Supply Chain Sector LMI Project Data on

Resources for future questions HRSDC Official Tutorial on the NOC Skills and Labour Market Information Division Program Policy and Coordination Directorate Internet: www5.hrsdc.gc.ca/NOC-CNP/app/index.aspx?lc=e