8/26/2015Confidential Information Delivering Extreme Value, Excellence & Peace of Mind 24x7

Agenda Meeting Purpose SYSTMS of NY Company Current State and Recommendation ITProCare Solution Summary and Q&A 8/26/2015Confidential Information

SYSTMS of New York Established in November, 2005 Headquartered in Rochester, NY Regional Offices in Texas and Florida Grew over 60% in 2010 with average GP of 50.5% 80% of our employees are experienced IT consultants and trainers Established accounts nationwide OGS, GSA & E-Rate certified 8/26/2015Confidential Information

Our Mission We will provide our customers with unparalleled support by delivering extreme value, excellence and peace of mind 24 x 7. We will strive to surpass customer expectations and will treat every IT operation as if it were our own. 8/26/2015Confidential Information

Ed Beck, President & CMSO, Owner Keith Wrubleski, COO Stephen Hare, CFO Joe Aina, VP, Systems Technology, Owner Tony Aina, VP, Network & Security, Owner 8/26/2015Confidential Information Company Executives

Solutions IT Procare –Proactively monitoring and managing critical systems 24x7, 365 days a year. Consulting Services –Unified Communications –Messaging & Authentication –Cloud Computing –Virtualization –Business Continuity –Network & Network Security Training –Developed customized courses for your IT staff Hardware & Software Products –Dell and all products they OEM, Fortinet, Arcsite, Cybernetics, VMWare, Microsoft 8/26/2015Confidential Information

Short List of Current Clients Manning & Napier SeaComm Federal Credit Union Vision Bank Rochester Institute of Technology Dorschel Automotive Group Maynards Electric Western New York Energy MARS Town of Mendon Brown and Brown Insurance SUNY Cobleskill Brighton Volunteer Ambulance Howard Hughes Medical Institute Doyle Security Systems Town of Gates 8/26/2015Confidential Information

Your Current Challenges 1 full-time IT staff - skills do not meet the requirements of the position (primarily desktop engineer) Struggle to maintain 24/7 support due to vacation and sick time ○Cost factor for outside IT support ○ Unpredictable costs – Difficult to budget Reactive model - problems are addressed when issues are experienced by users Unacceptable down time ○ Costs the town time and money Recommended IT support ratio for server and desktop is 50:1. Gates has 100+ users Non-IT staff solicited for support Fines incurred associated to outages New environment has no redundancy – if the system goes down there is no backup No standardization in the environment 8/26/2015Confidential Information

8/26/2015Confidential Information ITProCare is our suite of remote management services which combines a comprehensive IT management platform with a secure remote access technology to securely manage your IT infrastructure. ITProCare combines desktop, server, network, backup and application management into a single integrated system. Solution: ITProCare

Why Consider ITProCare? Proactive management of IT infrastructure ○ Decrease downtime and increase productivity 24x7 monitoring/management by a group of experts Remote management reduces mean time to repair Comprehensive management related to desktops, servers, networks and Complete managed backup with data stored off-site Standardization ○Increase the reliability of infrastructure and reduce the mean time to repair Predictable monthly cost Opportunity to reduce TCO of IT operations 8/26/2015Confidential Information

ITProCare Solution Overview Dedicated Support Team 24x7x365 including desktop engineer onsite for 8 hours/week* Unlimited Help Desk Phone Support (M-F 8:00 AM to 10:00 PM EST) Emergency Phone Support 24x7 Unlimited Remote Control Support 24x7 Customer Access Portal Monthly Health Reporting Management of manufacturer warranties and renewals Online Trouble Ticket Management Quarterly Business Reviews 8/26/2015Confidential Information

Total Desktop Care 24x7 Monitoring and Preventive Maintenance o Alerts filtered and escalated o Problems analyzed and escalated o Anti-Virus management (includes licenses) o Patch management –Critical & Important Security Patches o Daily and weekly Spyware scan and remove o Disk monitoring and weekly removal of temp/junk files Asset Monitoring and Reporting (real time) 8/26/2015Confidential Information

Help Desk Access support through phone and ○ Phone Support between 8:00AM-10:00PM EST. ○ Toll-Free number for the end-user ○ Answered by an American Voice Support via remote control Services ○ PC and network troubleshooting ○ Handheld device configuration and troubleshooting ○ Administrative tasks ○ Software installations ○ Virus/Spyware removal ○ File/Folder restores 8/26/2015Confidential Information

8/26/2015Confidential Information Remote Server Care 24X7 monitoring & troubleshooting o Operating System and Network Services o Exchange/SharePoint o SQL o Security Log Review Server Preventive Maintenance Backup Management Antivirus Management Patch Management Service Pack Installation Spyware Detection and Removal

8/26/2015Confidential Information Implementation Architecture SYSTMS-NY Office Servers Desktops Servers Desktops Servers Desktops Data center Management Node Internet End customer login SYSTMS-NY Engineers login Web portal D&A server SSH2 SSL

8/26/2015Confidential Information Backup And Disaster Recovery 24x7 Monitoring and Management Data Restoration ○ Individual files ○ Exchange Mailboxes Off-site storage at 2 data centers Virtualization capabilities in the event of server failure

Backup and Disaster Recovery 8/26/2015Confidential Information

8/26/2015Confidential Information Trend Reporting of Network Devices Basic and Advanced SNMP v2 or SNMP v3 Monitoring Trend reports o Port utilization, % Utilization o Bandwidth utilization o CRC errors o Availability o CPU, Memory utilization

Firewall Management 24x7 Monitoring and Escalation Configuration Management Change Control 8/26/2015Confidential Information

8/26/2015Confidential Information Executive Reports Executive reports are intended to give an overview of the activities carried out during the week or month Overview of assets, backup jobs, server health, security, hot fixes and preventive maintenance Individual reports reviewed monthly o Executive Summary o Health Monitoring o Asset Management o Patch Management o Preventative Maintenance o Security o Microsoft Windows Server Event Log Monitoring o Microsoft Exchange Server Event Log Monitoring

8/26/2015Confidential Information Asset Reporting Features Asset Reports o Software o Hardware o Network Adapters o Users o Shares o Inventory Reports Extended hardware information o Make o Model o Serial Number Change Asset Reports o Installed software o User creation and deletion o Installed hardware o Hard disk space utilization o Shares…etc.

8/26/2015Confidential Information Delivering Extreme Value, Excellence & Peace of Mind 24x7 Questions? Thank you