Unified and Good To Go A Look at Mobility David Hattey President & CEO FirstHand Technologies

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential2 Mobility Today Cell phones deployed in order to improve productivity and communications, but: –Need to check multiple voic s on multiple phones –Cell phone used within hand’s reach of their desktop phone –Customers follow a sales person’s cell phone number –Limited functionality –Mobile devices bypass the enterprise communications infrastructure Organizations see cell phones as a cost of doing business. But there are Alternatives!

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential3 Mobile Unified Communications Mobile Unified Communications: –Enterprise IP-PBX functionality Full call screening Mid-call features –Call hold, Forward, Transfer, etc. 3-, 4, 5-digit dialing –Corporate Directory Lookup –Conferencing/Collaboration –Presence Status/Control –Instant Messaging –Cellular and WiFi enabled

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential4 Mobile UC Key Features True single number reachability One voice mailbox, Visual Vmail Call Logs/Buddy List Sync Session Mobility – Desktop/Mobile Call Mobility - WiFi/Cellular (VCC) Command and Control interface for inbound and outbound calling CellularWiFi Dual-mode Device

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential5 Mobile UC Scenarios Business number remains with enterprise Productivity: High Call Completion The lead sales person at your company decides to leave. Since his customers contact him via his office extension, your company can now assign the new sales person the same extension, retaining the business. Transparent bridging of desktop and mobile phones Employee on the road, does not need dial the office to check for voice mail. All messages with caller ID are displayed on Mobile device. Click to listen messages in any order. To call a co-worker, click on buddy list or lookup on corp Directory, check availability status, send IM or click to call. Called party always sees enterprise ID. A lawyer receives a call made to his office on the way to work. He conferences in a colleague at the office using the conferencing feature and four-digit dialing. He walks into the office, transfers from Cellular to the enterprise WiFi system, picks up the office speakerphone, and hangs up the mobile.

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential6 Mobile UC Key Benefits Increase productivity and responsiveness levels of mobile workforce, both road warriors and corridor warriors Unify mobile devices with your communication infrastructure and Enterprise Applications/Processes Reduce cellular costs by using least-cost routing, enterprise dial plan and voice- over-WiFi (VoWiFi) Maintain Ownership of Contact Numbers used by Customers

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential7 Combination of client and gateway technology –Client For feature phones For smartphones For dual-mode devices –Gateway Signaling Interface, LAN to WAN Mobility Management Screening and Routing Bandwidth/Battery Management Security Federation Mobile UC Solution Components

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential8 Mobile UC Architecture

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential9 Mobile UC Critical Success Factors Extensive Interop Advanced Enterprise Services Many Operating Systems Many Devices

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential10 Enterprise CIO Benchmarks for Success Secure communications Mobile call records and call activity now captured through PBX Leverages PBX infrastructure Improved visibility into mobility budget Ability to enforce mobility policy Extensible, scalable solution Mobile workforce more productive Customer retention levels improved

September 10-12, 2007 Los Angeles Convention Center Los Angeles, California Confidential11 About FirstHand Technologies Mission:Enterprise Communications Everywhere Products:Enterprise Mobility Solution (Clients and Gateways) Go-to-Market: OEM to leading solution providers: IP PBX, Hosted & Managed Services Relationship:Columbia University Internet Real-Time Lab Website:

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