PC and Server Protection with Trend Micro Worry Free Business Security Troubleshooting Client Server Connectivity Ian Thiele 1

Agenda  Team setup at Trend  Focus on the delivery team  Use of TCP for connecting end points to a central console  Making TCP connections  Troubleshooting  Summary and Questions 2

Anti Malware Team versus Support Team  Cybercrime detectives  Collate Issues  Provide  Product updates  Scan Engines  Patterns  AV Team available in case WFBS fails to clean 3  Platform Experts  Agents for Clients and Servers  Support and maintain product infrastructure  Delivery of product updates, scan engines and virus patterns

Worry Free Server Console 4 To receive updates agent must  have IP address  have TCP port to talk to server  Be “online” to serve  Connection to server

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Troubleshooting How to perform connection checks for Client/Server Security Agents Server to client tests Client to server tests 8

Knowledgebase: Connection Checks 9 Client agents could be  Absent from console  Present but offline  Showing online, but actually unreachable  Unable to receive updates

Problem definition 10 ? ?

Server to Client Tests Test with Ping, Telnet, HTTP 11

12 Client to Server Tests Test with Ping, Telnet, HTTP Default server Listening Port is It’s a real HTTP Port

Any Questions? 13