PC and Server Protection with Trend Micro Worry Free Business Security Troubleshooting Client Server Connectivity Ian Thiele 1
Agenda Team setup at Trend Focus on the delivery team Use of TCP for connecting end points to a central console Making TCP connections Troubleshooting Summary and Questions 2
Anti Malware Team versus Support Team Cybercrime detectives Collate Issues Provide Product updates Scan Engines Patterns AV Team available in case WFBS fails to clean 3 Platform Experts Agents for Clients and Servers Support and maintain product infrastructure Delivery of product updates, scan engines and virus patterns
Worry Free Server Console 4 To receive updates agent must have IP address have TCP port to talk to server Be “online” to serve Connection to server
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Troubleshooting How to perform connection checks for Client/Server Security Agents Server to client tests Client to server tests 8
Knowledgebase: Connection Checks 9 Client agents could be Absent from console Present but offline Showing online, but actually unreachable Unable to receive updates
Problem definition 10 ? ?
Server to Client Tests Test with Ping, Telnet, HTTP 11
12 Client to Server Tests Test with Ping, Telnet, HTTP Default server Listening Port is It’s a real HTTP Port
Any Questions? 13