Unit 10 Communication, Collaboration, and Safety

 Define time-shifted & real-time communication methods  Describe the features & proper use of blogging, text messaging, and chatting  Describe the features & proper use of social media sites  Identify advantages & disadvantages of electronic communication  Identify guidelines for creating effective personal and professional electronic communication

 Delay between transmission & receipt of info  Blog, , Discussion Board  What’s the purpose of a blog?  Follow netiquette ◦ Good manners & behavior over Internet

 Need real-time? ◦ Use IM, chat room, webcam  Need a paper trail? ◦ Use , text ◦ Most widely used  Distance Learning? ◦ Video Conference  Other ◦ Blog, message board, social media

 Instant or no delay  Texting/IM ◦ Conversational ◦ SMS (short messaging service)  Up to 160 characters ◦ MMS (multimedia messaging service)  Added multimedia (pictures/video/etc.)  No limit on characters but could be split up ◦ iMessage  Chatting  VoIP  Podcast  Web/video conference/video chat

 Keep in touch with friends, find people with similar interests, build relationships online  Facebook, Twitter, Instagram, YouTube, Google+, LinkedIn

 Netiquette & rules for communication  Each group will list rules for their given communication method

 Connect to people worldwide  Speed  Low cost/free  Access from various devices, cell, or computer  Transmit text, graphics, video, audio  Forwarding of messages can be done  Collaborate & share documents  You can keep track of sites visited ◦ Stored on your computer  One to one popular:

 Attachments ◦ Size may be too big/too many ◦ Virus ◦ Blocked by program  Delivery Failure ◦ Bounced  Mistyped address  Virus detected/spam filter  You’ve been blocked by receiver  Their mailbox is full

 Written record or history ◦ Can be used in legal cases ◦ You may need proof ◦ can provide that  Phone/audio conferences can’t

 Say something you wish you could take back  You get an that makes you angry ◦ Discuss with someone/calm down ◦ Write & leave out To: address until sure ◦ Save as draft & wait a day  Reply, Reply All  Proper spelling & grammar

 Include a subject ◦ Brief yet descriptive enough  Try to keep to 1 subject  Keep message short  Avoid ALL CAPS!  Limit jokes, symbols :-o  Proofread before sending  Double check the addresses ◦ DON’T EMBARRASS YOURSELF!  sent through company is NOT private

 Face to face or letter may be better than electronic  Content, tone, format must be appropriate for the audience  Respond to message promptly  Statements can harm people ◦ Flaming ◦ Cyberbullying ◦ Slander ◦ Libel

 Spam ◦ Unsolicited ads ◦ Don’t reply to junk s  Typically, an message is sent to multiple recipients who did not ask to receive it.  messages are not considered spam if a user has signed up to receive them.

 Estimated 80% of is spam  An spam is sent to 600 addresses  First large-scale spam sent to 6000 newsgroups, reaching millions of people.  billion per day  billion per day  Spam is 92% of sent

 Be careful giving out your ◦ Do not publish it online  Check privacy statements ◦ They may share your address  DO NOT reply to junk mails ◦ They’ll know they have a valid address ◦ You’ll get more junk!  Use the junk filter

 Steals your personal info ◦ Spoofed sites & s  s that appear to come from original source  Asks you to change password  Link takes you to copied site  User collects your info

 How does it arrive?  Spam: Sneaks in the back door  Phishing: Walks in the front door  How does it make its offer?  Spam: Looks bad, seems far-fetched  Phishing: Looks plausible, seems credible  What is it trying to do?  Spam: Tries to sell you something  Phishing: Tries to steal something from you

 What’s worse, spam or phishing?  Let’s Play ◦ Phishing Scams- Avoid the Bait Phishing Scams- Avoid the Bait ◦ Spam Scam Slam Spam Scam Slam ◦ Follywood Squares Follywood Squares ◦ Phishing IQ Test Phishing IQ Test

 Program written to cause disruption ◦ Attached to a file or ◦ Spreads  Worm- copies itself across network & slows it down  Time Bomb- damage at certain time/date  Trojan Horse- looks like something good, but isn’t  Protect with Antivirus software ◦ Update regularly ◦ Be careful opening s ◦ Scan attachments first

 Virus program scan all s (in & out)  Virus program subscription ◦ Schedule scan  Review s & IMs before sending ◦ ISP can filter s as well  Understand netiquette & company rules  Encrypt s with private info  Save & backup your s ◦ Remember the “paper trail”  Follow laws

 T or F. paper trails cannot be used as legal documents.  Junk is also called _______.  ______ refers o good manners when communicating electronically.  ______ tries to get/steal your private info.  ______ is just annoying!

Unit 10 Communication, Collaboration, and Safety