© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Basic Teaching Skills for Career Education Instructors Chapter 14 Career and Employment Preparation

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Critical Concept Educators are not born, they are made through study, learning, and growth.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Desired Performance Goals Explain the importance of preparing for employment. Write an achievement-oriented resume and prepare an employment portfolio. Complete a typical employment application and be prepared to complete an effective employment interview. Explain strategies to maintain employment once it is obtained. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Desired Performance Goals Explain the importance of keeping accurate school records. Explain the importance of the reception area to a school’s success. Demonstrate good school telephone techniques.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Master Educator Prepares an achievement-oriented resume that sizzles with excitement. Prepares a thorough and appealing performance portfolio. Thoroughly prepares for each employment interview.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Preparing for Employment Your primary goal is to obtain gainful employment as a teacher or some other related position for which your training has prepared you.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Personal Inventory of Skills

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Characteristics for Getting the Job Motivation Integrity Good technical and communication skills Strong work ethic Enthusiasm

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Resume Basics Keep it simple. Print on quality paper. Include name, address, phone, . Present recent, relevant work experience. Present relevant education. Present abilities and accomplishments. Focus on relevant information. Include required personal information.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Accomplishment Statements Quantify information. Use numbers and percentages.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Resume Development Make it easy to read. Know your audience. Keep it short. Stress accomplishments. Center on career goals. Emphasize transferable skills. Use action verbs. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Resume Development Make it neat. Avoid salary references. No photos. Don’t stretch the truth. Don’t include personal references. Avoid the personal. Do not expect too much. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Resume Development

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Employment Portfolio Contents Diplomas Awards and achievements Current resume Letters of reference Synopsis of continuing education List of professional affiliations (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Employment Portfolio Contents List of relevant civic affiliations/activities Before-and-after photos of technical skills Performance evaluations Personal philosophy of teaching Other relevant information

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Job Hunting Considerations Accept that you may not begin where you want to be. Do not wait until graduation to begin. Obtain a list of area schools. Locate a school that serves the type of students and clients you wish to help. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Job Hunting Considerations Watch school advertisements. Watch for consistency; evaluate ad quality; consider what market the school’s ads are targeting. Check out websites and social networking sites. Keep the institution’s culture in mind.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Targeting the School Observe the target The school visit Arranging the employment interview

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Interview Preparation Make a list. Select wardrobe. Gather needed items. Prepare answers.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Interview Be on time. Smile. Use good posture. Be polite and courteous. Don’t sit until asked. Don’t smoke or chew gum. Don’t lean on or touch interviewer’s desk. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Interview Don’t fidget. Speak clearly. Answer questions honestly. Acknowledge interview with thanks. Never criticize former employers.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Success on the Job The institution –Published policies; regulatory oversight; compensation packages; payroll deductions The curriculum –Grading policies, schedules, lesson plans Stay in balance –Exercise, eat well, get plenty of rest, balance work with relaxation. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Success on the Job Hire a consultant. Location

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Fundamentals of Business Management Written agreements Business plan –General description –Area demographics –Salaries and benefits –Operations and pricing structure –Projected income and expenses (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Fundamentals of Business Management Business regulations and laws –Local, state, federal, and income tax laws Insurance School operation Record-keeping

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Types of School Ownership Individual –Proprietor is owner/manager, determines policy, receives profits, and bears losses. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Types of School Ownership Partnership –Privately owned by two or more parties; more capital is available; profits and liabilities are shared (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Types of School Ownership Corporation –Saves money in taxes. –Can raise money by issuing stock. –Stockholders own interest. –Corporate formalities are required. –Income tax is limited to salary. –Unemployment insurance is required.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Business Management Factors Sufficient investment capital Management efficiency Good business procedures Cooperation between management and staff (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Business Management Factors Trained and experienced personnel Excellent customer service Proper pricing of services

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Importance of Record-Keeping Income and expenses Purchase and inventory Service records

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. School Operations School’s Layout (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. School Operations Personnel –Skill level, personal grooming and image, overall attitude, communication skills Payroll and employee benefits –Meet payroll obligations, offer benefits, perform evaluations, create incentives, put plans in writing. Managing personnel

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Front Desk The reception area: the “nerve center” of the school The receptionist: the quarterback of the school Booking appointments: done efficiently Use of telephone: good habits increase business and improve relationships (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Front Desk

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Business Calls Use pleasant voice. Speak clearly. Use correct grammar. Put a smile in your voice. Show interest and concern. Be polite, respectful, and courteous. Be tactful.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Incoming Phone Calls Use proper greeting. Answer promptly within 3 rings. Use hold button effectively. Focus on call only (no side conversations).

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Booking Appointments by Phone Get requisite information. Be familiar with services and products. Be fair when making assignments. Accommodate client requests if possible.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Handling Complaints by Phone Use self-control, tact, and courtesy. Be sympathetic and reassuring. Do not interrupt caller. Try to resolve quickly and effectively.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Selling in the School Additional services Take home or maintenance products

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Promoting in the Community Offer to speak at community events or local colleges and universities. Instructors should always act as ambassadors of goodwill for any institution they represent.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Wrapping It Up Create a sizzling resume. Organize materials and information for interview. Develop a dynamic portfolio. Continue your education as the doors of opportunity. continue to open.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect Explain the importance of preparing for employment. List the key elements of an achievement-oriented resume and an employment portfolio. Explain strategies to maintain employment once it is obtained. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect List key records that must be kept for the institution. Explain the importance of the reception area to a school’s success. Explain why good school telephone techniques are important.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Congratulations! You have completed fourteen units of study toward completion of your instructor training program.