Remote Agent setting 721 to to to to to to or 11 are recommended 743 Network setting IP address Subnet mask Gateway address Detail setting (press “Change”) DNS address Proxy server (If used) REv setting Connection RA setting Reboot In Action => In pause If the connection setting is not correct, W will be displayed. TM412 will spend about 4 to 5 minutes at the first connection. Re-confirmation OK Reboot“Send error history” in Admin mode :If necessary :Admin setting :Test mode setting Maintenance Remote Agent to 10 Firmware Update the firmware to Ver

Confirmation and Troubleshooting for Remote Agent connection 1 Remote Agent settings W67 error No error Re-confirm all of settings TM412 Open the file Wait 5minutes Insert USB key Perform TM413 [YYYY/MM/DD HH:MM:SS, remoteagent.c, INFO, 637, successful completion] RA activation done [YYYY/MM/DD HH:MM:SS, remoteagent.c, ERROR, 771, [connection] invalid authentication type or invalid USER/PASS 407] Ask IT person about server protection Protocol: HTTPS Port: 443 Request Method of PROXY: CONNECT METHOD URI: risoremoteagent.com ( ) Yes Server protection No Ask IT person to release the protection Connect a laptop using same IP, DNS, Cable with the ComColor Open the Command prompt Go to Next page 2 Maintenance Remote Agent

Confirmation and Troubleshooting for Remote Agent connection 2 Ping risoremoteagent.com Feedback No address feedback Ask IT person if DNS is correct Proxy login requirement Set up Proxy address and port into the web browser Enter No Yes No [TEST] is displayed Required Yes No [TEST] is displayed Overwrite Proxy address and Port into the ComColor Back to TM412 Domain Network pass is required No Proxy address Port Login user Password incorrect Currently another Proxy is required Back to Network setting in Admin mode Yes Proxy address or Port are incorrect Back to Network setting in Admin mode Ask IT person if server has Mac address protection Maintenance Remote Agent 3