2.02 Reading/Comprehension skills Read to Achieve Why is reading important? Why is it important at the work place?

Benefits of reading for comprehension 1.) Improves job performance/productivity Communicating clearly in written form is the best way to communicate on the job 2.) Helps save time/money 3.) Improves safety

Effective reading skills Read with purpose. Before you read, know why your reading something the you can focus on the information you need to know. Browse material before reading. a.) 1st paragraph b.) headings c.) Illustrations d.) Last paragraph

Effective reading skills Read for meaning. Concentrate do not let your mind wonder. Organize and outline the main ideas in your mind or on paper. It can help you to better understand the message Improve vocabulary. Improves your comprehension

Written Communication Skills in the Work Place Key Term Business Letter Memo Email

Business Letter Are more formal then personal letters Every business letter contains certain parts You should keep a copy of every business letter you write. (Very Important)

Parts of A Business Letter Return Address Tell where the letter came from Date Tells reader when it was written Inside Address Person who wrote the letters address Salutation greeting Body Contains the message Complimentary Close Formally ends the message Signature, Printed Name and Business Title Follows CC. NO PENICLS Reference Initials Identify the writer of the letter and the typist

Types of Business Letter Request Main purpose is to ask something Major points: Introduce your request Include necessary details State clearly the actions you want the reader to take.

Types of Business Letter Good News Letters or Neutral Something pleasant or not controversial Major points: States news or the main idea Explain and details that relate to it End letter on a friendly note.

Types of Business Letter Bad News Usually has bad news Major points: Say something positive that interest the reader, yet relates to bad news Explain why the request cannot be granted Offer CONSTRUCTIVE suggestions End the letter on a friendly note

Memo When sending a written message to someone at work Short for the word memorandum Are more informal then business letters Usually short Fast and easy to write

Parts of a Memo DATE TO FROM SUBJECT BODY Date the letter was written Name of the person or department you are sending the letter to. FROM Name of the person who sent the letter SUBJECT After this heading, briefly sate the purpose of the memo BODY Contains the message

Memo What other types of message do memos look like? AN ELECTRONIC MESSAGE (EMAIL MESSAGE) Email message because both contain the same parts. Both are usually brief Both should contain correct grammar, spelling, and punctuation rules.

Essay Introduction Body Conclusion

Use communication technology Computers Email Voice mail Cell phones Text messaging Walkie talkies Headsets/voice recognition Teleconferencing/video conferencing

Conflict Define the problem Suggest possible solutions Evaluate the possible solutions Compromise Seek mediation/arbitration if the conflict cannot be resolved