September 8th

What, Why, When...and the Future Sierra w/o Wires.. and Sierra Data Center 2

 Your Servers/Apps/Services at a Data Center ◦ Provided as a Service ◦ Public Cloud, Private Cloud, Hybrid Cloud ◦ SaaS, IaaS, PaaS  Cloud Computing Services? ◦ Hosting ◦ Remote Backup ◦ Disaster Recovery Solutions ◦ File & App Virtual Machines with IT Services ◦ Hosted VoIP 3

 More Reliable & Secure Data Center Services ◦ Leverage Economies of Scale  Expert External Resource Support  Internal Resources Alignment ◦ More Business focused IT support  Potential Cost Savings/Management ◦ OpEx vs. Large CapEx  Improved System Connectivity/Collaboration 4

 Upgrades and Renewals ◦ Pending Hardware/Software Upgrades  Including Transition to Virtual Servers ◦ Telco and IT Services Contract Renewals  Outages and Losses ◦ Server, Power and/or Connectivity Outages ◦ Productivity or Data Loss Events  Moves, Adds and Changes ◦ Need Increased Remote User Connectivity ◦ New Mission Critical App Deployment ◦ Building, Employee or Org Changes  Significant Growth, Downsizing, Acquisition ◦ Security and/or Compliance Requirements  Strategic Business/IT Alignment Reviews 5

 What is the Business Need/Benefit ◦ Alignment of Internal Resource Skills to Support  CapEx Cost Summary ◦ Hardware Upgrade Costs & Software Licensing Fees  OpEx Cost Analysis ◦ Outsourced  Data Center Services  Telecom and IT Services ◦ Internal Labor Costs  System upgrade  Ongoing support for new systems  Any admin training  Evaluation of Cloud Service Providers ◦ Facilities and Services capabilities ◦ National vs. Regional 6

 What End Users will be Affected & How? ◦ User Groups ◦ How will User Groups Access the Cloud  Remote Desktop  VPN to Remote Files  What Connectivity Type & Speed are Required? ◦ Internet vs. Private Network  What Servers/Apps/Services are Required? ◦ Just File Servers or Applications too ◦ Monitoring and Management Services  Is the Cloud Environment Sized Correctly? ◦ Number of VMs ◦ CPU Speed & Cores, RAM, HD Size & Type 7

 Forrester expects a full “Cloud Broker” to emerge that: ◦ Automatically spans all clouds ◦ Acts as a “fixer” for companies  Seeking to deploy new apps  Or manage busy times of the year ◦ Potentially Compute Resources and People too 8

 You Will use Cloud Computing some way ◦ Leveraging External Expert Resources ◦ Secure, Reliable Facilities ◦ Cost Effectively ◦ To Support your Business Needs and IT Gaps  Not an All or Nothing Proposition ◦ Can start with one need area and grow ◦ Can also maintain a hybrid solution ongoing  Not a One Time Project ◦ A Multi-Year Strategic Plan ◦ To more Effectively support Business Operations  Not the Latest Fad ◦ A Significant Shift in IT Services Direction  The Next Level of Data Center Services ◦ For all the Right Reasons of:  Economies of Scale, Security, Reliability, Collaboration  Leveraging Cost Effective High Speed Connectivity  Let Level 3 and Sierra Help! 9

Sierra w/o Wires Overview © InTouchMSS, MMVIII All rights reserved. Hardware/ Software Reseller IT Services Monitoring/ Notification Managed Services Data Center Services Business Alignment Pittsburgh Based Network Solutions Managed Service Provider

 22 Employees, 18 Engineers  Customers in 25 States  Leading Monitoring and Managed Service Provider in the Region  First to Offer Cloud Computing Services

 322 Fourth Ave, Tech Center Building  Tier 3 Data Center  4500 Sq. Ft. Raised Floor  Redundant HVAC and Power  Peered 1Gb Internet Connections  24x7x365 NOC, Monitoring & Surveillance  Your New Downtown Cloud!

 MS Exchange to Full Cloud Computing  Production, DR and Remote Backup Services  Co-location from 1U to Multiple Racks ◦ Cages and Secure Suites Available  Internet and Private Network Connectivity  24x7x365 Monitoring and Management ◦ Servers, Infrastructure, Applications

Traditional IT Consulting  Architecture and Design Consulting Services ◦ Single Component to Comprehensive System Solutions ◦ Knowledge Transfer and Training ◦ Level 3 Trouble Shooting and IT Team Support  Network Component Installation and Configuration ◦ Firewalls, Router/Switch, IPS/IDS, AIP, CSC, Wireless ◦ Perimeter Devices - Spam Firewalls, Web Filter, Load Balancers, VPNs, Journal/Archiving  Server/SAN Install, Config and Management ◦ Windows, Linux & Mac ◦ Hyper V and VMWare VMs ◦ HP and NetApp SANs ◦ Exchange, SQL, CRM, & DPM ◦ VoIP Phone Systems – Cisco, Digium, Asterisk, 3CX

Application Development  Microsoft Based ◦ MS VS 2008 ◦ ASP.net 3.5 & 4.0 ◦ VB and C# ◦ SQL 2005 and 2008  Open Source ◦ PHP and ROR ◦ MySQL

 PTC – 2011/12 ◦ Tech 50 – Technology Accelerator Finalist  PBT – 2011 ◦ Best Place to Work in Western PA  PBT – 2011 ◦ Pittsburgh #15 Fastest Growing Company  PTC – 2010/11 ◦ Tech 50 – Service Provider of the Year

Customer Benefits  Pittsburgh Based Provider  Regional and National Consulting Capabilities ◦ Single Project to Large Scale ◦ Complete Solution Support  Business and Technology Experience ◦ Aligning Business Objectives and IT Services  Flexible Cost Effective Cloud Services ◦ Ala Carte Pricing  Primary Engineer assigned per Customer  Sierra Incident Manager (SIM)

And Questions? 18