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Demonstration Sequence Reports and Inquiries iVend POS Management Console iVend Enterprise Business Architecture Overview

Overview End to End Retail Management Solution Seamless and deep integration with SAP suite of Business Management Applications SAP Business One SAP Business All-In-One SAP Business ByDesign Highly scalable From single store to hundreds of stores across geographies Ease of deployment, use and maintenance Low Cost of Ownership

Industry Specific Solutions Challenges in Retail Seamless integration with Business Management Applications Inventory control & Replenishment Customer Management & Loyalty Effective price & Promotion Management Loss prevention and Control Maintainability & Scalability to respond to business changes Apparel Book Stores Footwear Optical Stores Specialty Retail Sports Goods Wine Stores Departmental Stores

Business Architecture (Deployment Landscape) Typically spread across 2 geographical locations Head Office Store Three (3) licensed components iVend Enterprise (at HO) iVend Store (at Store for Store Manager functions) iVend POS (Till/Register functions) Stores connected to HO over the Internet POS connected to iVend Store over LAN

iVend Retail – Management Console Ease of use Similar interface for Head office operations and Store Manager Head Office functions Definition & Setup of Retail Enterprise Master Data Management & Configuration Pricing & Promotion Management Store functions Till definition & Management Roles & User Rights Transaction Management with HO and other stores Local Purchase & Expense Management

iVend Retail – Enterprise Licensed component configured at the head office Integrates iVend processes with core business management application Gets configured as a combination of a database and Integration & Replication services Allows head office users to define, setup and control the Retail Enterprise Stores User Rights Promotions & Schemes Other Retail Settings Coming soon Coming soon

iVend Retail – Enterprise (contd…) iVend Retail deploys two services Integration and Replication Replication service used to replicate master and transactional data across the Retail Enterprise Integration service used to integrate transactions between iVend Retail and the business management application User configurable frequency for these services Service Manager, which appears in the system tray allows monitoring of these services Integration monitor displays all messages related to integration – also allows downloading error messages (if any)

User & Security Management Define security roles and assign various rights to the roles Assign security roles to users Define employee positions such as sales executive, cashier, store manager etc. Time clock management Define Reason Codes which can be attached to transactions to prevent pilferages & losses

Inventory Management Setup Product database for standard, serialized, batch managed, kit, assembly and non-inventory items or download from SAP Business One Items can be marked as non-refundable Store and track offline inventory Create, manage, build and break down kits at individual stores Create and manage assemblies at individual stores Define Open Items which can be used with price override Track items by serial and batch numbers Support for variants of the product

Stock transfer and local purchasing In Store Transactions Create Stock Transfers between stores or between stores and head office warehouse / distributions centers Local Purchasing at store Create purchase order for local vendors at stores Local purchase orders are automatically synchronized in SAP Business One Receive stock against local purchase orders which are automatically synchronized in SAP Business One as Goods Receipt PO

Goods Receipts & Issue In Store Transactions Receive stocks against Purchase Order or without Purchase Orders (not based on POs) Receive items by scanning them Goods Issue Issue stocks based on Sale / transfer shipment or without any base transaction (typically for in-store consumption)

Requisition Management In Store Transactions Raise stock requisitions to head office or to other stores Requisitions can be consolidated in a single stock transfer shipment All requisitions can be managed centrally from Requisition Work Sheet in SAP Business One at Head Office

Inter-Store Transactions & Cycle Counting In Store Transactions Visibility of stock across the retail chain Book orders to be fulfilled by other stores Perform sales refund from any store Cycle Counting / Stock Take at store Perform physical inventory counting at store Barcode scan file can be imported to reconcile inventory Perform stock take using barcode scanners

Pricing & Promotion Management In Store Transactions Tax Exclusive / Tax Inclusive Pricing Store specific pricing Period and Volume Discounts: Special Prices for Business Partners Discount Groups: Define discounts for Business Partners based on Item Groups Item Manufacturers Define promotions to allow discounts for a specific quantity and/or combination of goods Promotion based on sale totals Happy hour based promotions Define discounts based on: Manufacturers Setup Events for grouping reports by events

Loyalty Management In Store Transactions Setup and manage multiple loyalty schemes which assign points on customer purchases Define ageing criteria for loyalty points Redeem loyalty points against new customer purchases Loyalty points can be redeemed across the network of stores Customers can be informed about their points via e-mail, text messages, etc. Facility to define group memberships Store manager can override expired points Intuitive operational and business reporting

Gift Cards & Certificates In Store Transactions Three (3) types System Generated Pre – Printed User Defined Setup and manage multiple gift cards Gift Cards can be sold and redeemed across the network of stores Re-charge gift cards Cash back on gift cards Support for card or paper based gift cards

Up sells & Alternative Items In Store Transactions Assign item substitutes and up sell items Up sell and alternate item recommendations automatically pop up on the POS

Layaway Management In Store Transactions Create and maintain flexible layaway plans by defining Installment count Minimum installment count Maximum installment count Layaway duration Configurable Inventory issue method At layaway booking At layaway delivery

Cash and Till Management In Store Transactions Create and track the cash being disbursed and collected from each POS from the start to end of each day Maintain opening balances for each POS Ensure till counts at various stages. Helps in auditing and reconciling the till amounts Record Till Count variance and post variances in SAP Business One.

Labels and Receipts In Store Transactions Choose from a pre-configured industry standard labels User customizable receipts Print custom messages for select users, user groups, items and item groups Specific remarks can be added for specific items

SAP Business One Integration Integrate UDFs on Business Partner Master Data and Item Master Data Over 17 other masters including Item Master Customers Warehouses Price lists & Special prices Serial and batch numbers

iVend Retail – Point Of Service (POS) Licensed Component Connected to iVend Management Console at the store Connection only over LAN High levels of flexibility in usage User specific settings possible on different tills Create teams and assign them to tills Multi – language support at the till

Multiple Transactions & User Interface iVend POS – Transaction Processing iVend POS can be used with both Keyboard and Touch Screen equipment. Following transactions are supported on the iVend POS: Sale Sale Return Sale Exchange Sales Order booking / Order fulfillment Quotation / Convert quotation to Sales Order or Sale Layaway booking / Layaway fulfillment On Account Payment Capturing Lost Sales

One transaction – multiple types, Fulfillment, Kits, Suspend & Voids iVend POS – Transaction Processing Support for multiple transaction types in a single POS transaction the user can execute a Sale, Sale Return, refunds, etc. in a single transaction Attach fulfillment plans to Sales or Sales Order lines Build or Break down Kits in real-time on the POS Suspend and recall transactions Void items or the complete POS transaction.

Gift Receipts & multiple sales people iVend POS – Transaction Processing Print Gift Receipt to be given with gift items Facility for attaching multiple Sales Person to Sale Track and redeem customer loyalty points

Visibility across stores iVend POS – Transaction Processing Visibility of inventory of all stores and warehouses at the POS iVend POS offers real – time inventory control. Automatic Barcode determination at POS follows a sequence of methods in attempting to resolve: barcode to a product a card swipe to a customer/security user

Customer Credit & automatic price determination iVend POS – Transaction Processing Display customer balance and credit limit on the POS Automatic price determination at POS Automatic Tax determination at POS Override price, discounts and taxes on the POS Easily look up quantity on hand and item attributes, as well as display a picture. Easily manage / create customer records from the POS

Overrides & Reason Codes iVend POS – Transaction Processing Item description override on POS Used for selling open items and special order items tied to a single item master record Attach reason code to transactions POS user can be prompted for a reason code for executing a specific transactions Add sale level comments at the POS These comments can be printed on the receipt

Manager override scenarios iVend POS – Transaction Processing Manager override for following scenarios: Price Override at the item level can be done beyond the Price Override Limits Discount override at the item / sale level can be done beyond the Maximum Discount allowed Manager can unlock the POS once it gets locked on reaching the tipple point Customer credit limit override.

Multiple payment types iVend POS – Transaction Processing Payments on the POS can be made by the following tenders: Cash Credit Card (both online & offline authorization) Debit Card Check Travelers Check Voucher On Account – This special tender enables the user to leave advance payment Gift Card Loyalty Points Custom tender – This special tender allows businesses to define their own financial instruments and control their integration with SAP Business One

Multiple Payment means iVend POS – Transaction Processing Secure Credit Card authorizations: Eliminate losses due to unapproved or unauthorized credit card transactions Support for the following Credit / Debit cards: Master Card Visa Amex Diners Club Discover JCB Others – Payment by cards other than the above Collect payments by multiple tenders in the same transaction Transaction payments can be staggered across multiple transactions Ability to print multiple payment receipts. credit card receipts are to be printed twice, signed in duplicate

Cash Management iVend POS – Transaction Processing Create and track the cash being disbursed and collected from each POS from the start till end of each day Maintain opening balances for each POS and ensure till counts at various stages. Perform Cash In/Cash Out for the till at the POS Facility to book petty expenses at the POS Detailed Tender Counting for Credit Cards/ Debit Cards/ Voucher/ Check / Travelers Check

Reporting Generate reports to analyze: Sales breakups Identify slow-moving items Sales for any day by store Item Item Group Customer Customer Group Sales Person Multiple reports in the following categories: Sales Collection Inventory Fulfillment

Reporting (contd..) Reports can be previewed on screen, printed, or exported to Office Excel, Office Word, and other applications and formats supported by the Microsoft Windows operating system. Ability to edit existing reports as per the user format. New reports can also be added using the custom reporting feature

About Us – CitiXsys Technologies Business Drivers Products for SAP® Business One in Retail, Warehousing, Distribution Largest SAP® Business One Services Partner in the world Reseller of SAP® Business One in US, Canada and India Installation, Implementation, Integration and Customization Services Strategic Partner for SAP Ecosystem Opportunities Operating Locations in US, Canada, UK, Australia and India Global Employee Count: 225+ 700 seat R & D and Support Center in India No. of Customers: Over 400

About Us – Global Footprint USA - CitiXsys Americas Inc New York Rockefeller Center 7th floor, 1230 Avenue of the Americas New York NY 10020 USA T: 1 212 745 1365 F: 1 646 349 3441 E: newyork@citixsys.com New Hampshire 264 South River Road, #474 Bedford NH 03110 USA T: 1 603 232 8252 F: 1 646 390 1988 E: newhampshire@citixsys.com Chicago 22nd Floor, The Merc, West Loop 30 South Wacker Drive Chicago, IL 60606 USA T: 1 630 359 5956 F: 1 630 697 1315 E: chicago@citixsys.com Chicago Cantera Center 4320 Winfield Road, Suite 200 Warrenville, Chicago, IL 60555 USA T: 1 630 836 8528 F: 1 630 836 8010 E: chicago@citixsys.com   Canada – Toronto CitiXsys Canada Inc 8th Floor, 2425 Matheson Blvd. East Mississauga, ON L4W 5K4 Canada T:1 905 361 2886 F:1 905 361 6401 E: toronto@citixsys.com EMEA - London CitiXsys UK Ltd Lakeside House, 1 Furzeground Way Stockley Park, Uxbridge UB11 1BD United Kingdom T: 44 0 208 622 3006 F: 44 0 845 280 8848 E: london@citixsys.com India - New Delhi CitiXsys Technologies Pvt Ltd A-24/5, MCIE, Mathura Road New Delhi 110044 India T: 91 11 42696666 F: 91 11 42696600 E: newdelhi@citixsys.com Asia Pacific - Sydney CitiXsys Australia Pty Ltd Tower 2, Level 20, 201 Sussex Street Sydney NSW 2000 Australia T: 61 2 9006 1616 F: 61 2 9006 1515 E:sydney@citixsys.com

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