LEADERSHIP, GOVERNANCE AND TECHNOLOGY IN THE INFORMATION AGE Lesson Learned: Reform Through ICT LEADERSHIP, GOVERNANCE AND TECHNOLOGY IN THE INFORMATION AGE Lesson Learned: Reform Through ICT ALEXANDER M. AREVALO Chief Justice’s Head of Staff and Acting Chief, Management Information System Office Supreme Court AGIA Annual National Convention cum Seminar The Legend Palawan, Puerto Princesa City, 13 October 2011 ALEXANDER M. AREVALO Chief Justice’s Head of Staff and Acting Chief, Management Information System Office Supreme Court AGIA Annual National Convention cum Seminar The Legend Palawan, Puerto Princesa City, 13 October 2011

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ASSOCIATION OF GOVERNMENT INTERNAL AUDITORS VISION STATEMENT A prestigious organization of highly competent and trustworthy Internal Auditors committed to the practice of good governance for the empowered public

Success factors in ICT-led Reform

Leadership and E-Governance Lessons Learned

Passenger Baggage Transhipment Warehousing Export Lodgement Export Release AUTOMATED EXPORTS-IMPORTS SYSTEM Client Profile Registration License and Clearance Valuation ASEAN SingleWindow Value Added Service Provider Inter-Agency Linkage (Nat’l Single Window) Raw Materials Liquidation Automated Bonds Statistical Management Legal Case Tracking Import Assessment Payment Import Release Manifest Import and Assessment System (IAS) Proc’g Fee Payment Automated Export Documentation System (AEDS) Export Doc Processing Selectivity Customer Relation Mgt X-ray Informal Formal Import Lodgement Import and Export Support System Accreditation

VALUE ADDED SERVICE PROVIDER (VASP) Web-based 24 X 7 Service Single encoding area Office hours only Hindi pa ako nakapag make-up, may import entry na ako! J. Capulong Broker-Aide

Imports & Assess. System BOC Portal Information Website Personalized Content Mgmt BOC VASP Gateway Inter-Agency` Info Exchange Gateway ASEAN Info Exchange Gateway BOC BAP Gateway Electronic Manifest System Import Entry System Selectivity Online Release System Licensing & Clearance System Payment System Hold & Alert System Exports Processing System Export Documentation System Bonds Management System Raw Materials Liquidation System Resources and Operations Management System Value Reference Info System Passenger Baggage Entry System Statistical Management System Trade Compliance System ICT Alert System Client Registration Profiles Legal Mgmt & Case Tracking System Operations Support System Enterprise Resource Planning Human Resources Management System Financial Management System General Services System Modernization ISO Certification Workplace Modernization Customer Relations Management Computer Hardware Upgrade Funds Monitoring System DBCC Information Support Requirements System SCOPE OF THE e2m CUSTOMS PROJECT

ON BOC AUTOMATION “ Ano nalang ang hindi computerized after the e2m?” Parking! Nalang po.”

3 RALLIES IN 1.5 DAYS

Import Assessment Payment (D&T, Proc Fee) Import Release Manifest MAJOR CHANGES Selectivity Import Lodgement OLD: 5 days after release (+120 hrs) NEW: 12 or 6 hrs before arrival (-12 hrs) OLD: Encoding at BOC offices NEW: Internet Filing OLD: Cash & Checks + OTC at banks & BOC NEW: Electronic Debit only of all Taxes & Fees OLD: Transaction- based NEW: Account- based OLD: Prior clearance from Cash Div & IST NEW: Release upon payment Accreditation OLD: Disjointed data sources NEW: full integration of all data OLD: Paper NEW: Electronic + Paper Seamless Integration: 30 Minutes Release Time

Philippines Among Top 10 Most- Improved Economies in Enabling Trade Across Borders Manila, Philippines, November 4, 2010 —The Philippines earned a spot among the world’s 10 most- improved economies in easing trade across borders in 2009/2010 by improving its electronic customs systems, according to Doing Business 2011: Making a Difference for Entrepreneurs.

Philippines Among Top 10 Most- Improved Economies in Enabling Trade Across Borders November 4, Improvements to its electronic customs systems, including the addition of functions such as electronic payments and online submission of declarations, reduced the time and cost to trade.

WB Doing Business Report, 2009 “The Philippines upgraded the risk management and electronic data interchange system for Customs reducing the time to import by a day.”

ISO 2001 & 27001

E2m ICT Project This is not just an I.C.T. Project. This is also a Governance Project!

ICT I.C.T. AT THE LEADING EDGE Regulation Policy Legislation Harmonization Simplification, etc

FACILITATING TRADE: The Fast Track STOPPING SMUGGLING: The Hurdle Track

NSW STRATEGY: Interconnecting 40 Agencies Traditional Approach › Single Form › Single Process › Multiple ICT Infrastructure Philippine NSW Approach › 40 Forms › 40 Processes › Single ICT Infrastructure

BOI BAI BOC FDA/BFAR BIR BPI BPS NFA PEZA SRA

Transacting with a virtually “SHORT” and “NARROW” organization Transacting with a virtually “TALL” and “WIDE” organization

NSW PROVIDES Hardware Software Training Wireless Connectivity Computer Tables & chairs Extension Cords Printer, toner, bond paper Blackeberry, unlimited load Draft regulations

The Proverbial ICT Elephant Hardware Policy SoftwarePeopleware ProcessesFunds e-Governance “ELEPHANT”

INTERNATIONAL LINKAGE ASEAN SINGLE WINDOW INTER-AGENCY LINKAGE BOC E2m SYSTEM TOTAL-APPROACH e-GOVERNANCE STRATEGY TacticalStrategic Regional International

S-DIFFUSION OF INNOVATION CURVE STAGES OF ADOPTION 1.Awareness 2.Persuasion 3.Evaluation 4.Trial 5.Adoption Everett M. Rogers, Diffusion of Innovations, 1962

We cannot control something that we do not measure. 05 : 0100 : 1010 : 1533:45 10 : 0100 : 058 : 1530:00 BrokerVASP BOCTotal Actual Port Ave. TIME FOR DOING BUSINESS

ICT INITIATIVES AT THE SUPREME COURT E-Payment Small Claims Case Management System Judiciary Case Management System E-Filing E-Notarization Enterprise Resource Planning (ERP) System