Stakeholders Survey Report Adiel A. Akplogan CEO, AFRINIC 27 November 2012

Objectives To gauge the perception of AFRINIC members with regards to the level of services we are delivering as well as identifying the needs and expectation of our Member First survey of this kind by AFRINIC Open online for 2 months – 117 respondents – 57% from members – 43 from non-members

Respondents Demography Are you or your Organization an AFRINIC member? Is your Organization Operate in any of the 55 economies served by AFRINIC? Countries of those who are not served by AFRINIC CountryNumber of respondents USA5 Switzerland1 Finland1 Respondent Location 57% of the organizations surveyed claim to be an AFRINIC member. 94% of the interviewed sample forms part of the 55 economies served by AFRINIC. When it comes to respondents location, most respondents are from South AFRICA (13%) and Nigeria with 9%. Among the other countries, 5 respondents come from USA.

Summary Scores = > 75 Scores between Scores below 60 71% overall satisfied by AFRINIC services

General feedback Section A- General member’s feedback Member's feedback 68 Registration and Administration services 61 Corporate Governance 59 Overall score of section A 63 Section B- General African stakeholders section AFRINIC Training 53 AFRINIC E-learning website 58 AFRINIC communication 61 IPV6 Deployment 85 Support for Public internet Infrastructure development 67 Overall score of Section B 65 Section C- AFRINIC Public information services AFRINIC public information services 62 Internet Governance and Public Affairs 75 Overall score of section C 69

Members Registration and Administration Improve MyAFRINIC to support membership Administration Improve MyAFRINIC to better support request and resources management Improve Billing and payment management – Integration with MyAFRINIC – Timely and appropriate response to Billing and Administration queries

Corporate Governance Key points – Members have expressed a lack of knowledge on AFRINIC governance structure. Request for more awareness and communication on the same. – Concern with election process and e- voting. – Overall request for more membership value.

Training Quality of Training Materials to be improved Publication of Training Materials Unwillingness to pay for training Program Open access to training materials Develop more e-learning materials

Communications Pertinence of communications Availability of information on AFRINIC activities online Remote participation to AFRINIC meetings Use of social media to meet communication needs.

Public Information Services Insufficient Information available Online More involvement/presence in Local community Increase awareness on DNS Collaboration with stakeholders on Infrastructure Projects

What are we taking away? We will have a close look at all these feedbacks and integrate them into our activity plan (those who are not yet in there) and also use It to define our priorities for the coming two years. The full report will be published online next week.

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