Overview of NPG Social Responsibility Audit Process 2015 Overview of NPG Social Responsibility Audit Process May 2015

TABLE OF CONTENTS SECTION PAGE(S) Table of Contents 2 Social Responsibility Contact Information 3 NPG Social Responsibility 4 Program Components Factory Approval Process 5 Audit Process 6 Remediation Process 7 Peer Collaboration 8 Appendix 9 Letter of Confirmation and Commitment I Nordstrom’s Guidelines for Photographic and Written Documentation II

Social Responsibility Contact information All communication should be sent to npgsc@nordstrom.com only, unless otherwise requested.   TITLE NAME CONTACT INFO. Social Responsibility Support npgsc@nordstrom.com Social Responsibility Specialist Motthida Chin Arielle Kohr Senior Manager of Social Responsibility, Quality, and Product Integrity Kaleene Kenning Kaleene.D.Kenning@nordstrom.com Director of Operational Support Group Abby Bueler Abby.L.Bueler@nordstrom.com

Program components Monitoring means collection of information related to factory operation via the Nordstrom Supplier Questionnaire (NSQ) and Partnership Guidelines (PG). Auditing means the assessment of factory compliance with local law and Nordstrom expectations via a Nordstrom or third-party visit. An audit includes a factory tour, full records review, in addition to management and employee interviews.

Factory Approval Process NPG defines a new factory as any factory that is not currently in Nordstrom Product Group’s (NPG) system (deactivated) or has never produced orders bearing a Nordstrom-owned brand name or logo. There are three steps in the new factory approval process: The factory and manufacturer must complete the Nordstrom Supplier Questionnaire (NSQ), sign the Partnership Guidelines (PG) and sign the Letter of Confirmation and Commitment (Appendix I) All factories producing for NPG are required to schedule, complete and pay for in advance, a comprehensive audit performed by our third party monitor (TPM) as determined by Nordstrom. New factories must complete the audit prior to being approved for production Providing the audit does not reveal high-risk non-compliance issues, NPG’s Social Responsibility will approve the factory for order placement  

Audit Process All facilities that produce Nordstrom Product Group (NPG) products must be audited. New and existing factories follow the same audit process: When requested to do so by an NPG contact, a factory will complete an Assessment Request Form and schedule a comprehensive factory audit with our TPM Factory shall sign and return a copy of Nordstrom’s Letter of Confirmation and Commitment. This letter indicates the factory will comply with Nordstrom’s Corrective Action Plan (CAP) and remediate all findings discovered during an audit Factory should inform TPM as soon as possible of any closures or time conflicts due to peak production and/or holidays, etc. Denying access to execute a scheduled audit will result in a a Demands Immediate Action rating and cancellation fee charged to the factory in the approximate amount of $1400 USD (+ travel costs). This incurred cost will be in addition to the factory audit fee, in the approximate amount of $1400 USD (+ travel costs) Pay for audit directly to TPM prior to audit execution. If payment is not received, the audit will not be conducted Once the audit is conducted, and the signed Letter of Confirmation and Commitment has been received, NPG’s Social Responsibility team will review the report and inform brand of production approval status Factory will be informed by NPG’s brand contact when they are approved for production and orders can proceed

Remediation Process Remediation means addressing non-compliance issues identified in a social compliance audit. There are three steps in the remediation process: NPG’s Social Responsibility team reviews the audit results, provides the factory a Corrective Action Plan (CAP), and requests factory input. The CAP outlines findings according to risk level The factory reviews the CAP, provides comments, and begins to remediate the non-compliance issues. The factory e-mails photos and other electronic documentation, per Nordstrom’s Guidelines for Photographic and Written Documentation (Appendix II), to NPG’s Social Responsibility team for verification that corrective actions have been completed Any Zero Tolerance (ZT) or Demands Immediate Action (DIA) issues found must be remediated immediately. Other issues are remediated according to CAP timelines If necessary, the NPG Social Responsibility team will schedule a follow-up audit to verify that corrective action have been remediated  

Peer Collaboration All new factory audits and every 3rd annual audit must be an NPG audit. These audits can still be shared with peers but need to be in NPG’s template and conducted by NPG’s designated TPM. Peer Audits Peer collaboration means working with other retailers (“peer companies”) to streamline the social compliance process at shared facilities. Peer collaboration may include shared audits, remediation, training, and projects. Annual audits may be conducted as peer audits at NPG’s discretion. There are three steps in the peer collaboration process: NPG’s Social Responsibility team identifies a shared facility and proposes a joint social compliance activity with facility consent NPG’s Social Responsibility team and the peer company conduct the activity and communicate results internally. Only social responsibility-related information is discussed, and all information remains confidential NPG’s Social Responsibility team, the peer company, and the facility determine applicable next steps to remediate any issues found Audit Sharing In order to further reduce audit fatigue, NPG may elect to accept an audit conducted by another retailer or brand, at the discretion of the Social Responsibility team. To be considered for review, the audit must have been conducted within the last six months. The factory shall submit the full audit report (not a corrective action plan, CAP) to NPG. Once reviewed against our standards we may choose to accept the alternative audit in lieu of conducting our own.

Appendix

Appendix I.

Appendix II.