Quality and Social Responsibility Michelle Mason June 23, 2010

About the Presenter Michelle Mason Managing Director, ASQ

What is Social Responsibility? People and organizations –Behaving ethically –Having sensitivity toward: social cultural economic environmental issues

Why Be Socially Responsible? Consumers demand it Makes good business sense Produces bottom line results

What is the connection between quality and social responsibility?

2008 ASQ Futures Study 1.Globalization 2.Social Responsibility 3.New Dimensions for Quality 4.Aging Population 5.Healthcare 6.Environmental Concern 7.21 st Century Technology

The Quality Connection Evolution of Social Responsibility

The Quality Connection Malcolm Baldrige Performance Excellence Criteria –Procedures for compliance with safety, health, and environmental standards –Mechanisms of corporate support of quality assurance activities outside the company.

The Quality Connection Malcolm Baldrige Performance Excellence Criteria –Governance Accountability

One Standard for All ISO –Implementation will be voluntary –Guidance will help define social responsibility ASQ administers the U.S. Technical Advisory Group (TAG) on Social Responsibility

ISO Assist organizations in addressing SR Provide practical guidance Emphasize performance results and improvement Increase confidence and satisfaction among customers and stakeholders Be consistent

ISO ISO is a guidance standard and not one that an organization becomes certified to, like ISO 9000 or

Local SR Initiatives See Video: stories/using-quality-to-fight-addiction-- -video.html

Local Efforts What can be done locally to promote SR efforts?

ASQ Socially Responsible Efforts The SRO –The SRO (Socially Responsible Organization), helps the world understand how quality impacts the bottom line. Quality for Life –Seeks to share the stories of quality professionals that use their skills to positively impact the lives of others

More Information American Society for Quality The SRO* Quality for Life

Questions?