Sponsored by Powered by Moving at the Speed of Change May 2015 Charlotte PowerBuilder Conference Appeon Case Study Deploying Appeon as a Commercial Software Solution Kay Jenkins, EVP Research and Development

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Software and Services Enterprise Asset Management (EAM) market Founded in 2002 Located in Greenville, SC 50+ employees 200+ customers Microsoft Gold Certified Partner 2 Who?

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Kay Jenkins EVP Research and Development PMP Certified Responsibilities: Product and solutions development Cloud solutions Customer support Billable technical services (integrations, conversions, etc.) Infrastructure Sales Support 3 Who?

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 What is EAM? Maximizing the return on investment from physical assets Verticals served Manufacturing – discrete and process Metals and Mining Oil and Gas Chemicals Food and Beverage Facilities maintenance Forestry 4 What?

Charlotte PowerBuilder Conference Moving at the Speed of Change May What? Equipment & Work Management Spare Parts Management Procurement Management Equipment Management Work Planning & Scheduling Event Management PM/PdM Management Item Management Transaction Management Repairable Management Replenishment Requisition Management Purchase Order Management Vendor Management Buyer Support Data Import Integrations Analytics

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 How? Cloud Hosted in Tier 4 data center Multi-tenant architecture 99.9% SLA SSAE 16 Type II audit Fully managed environment Oracle and SQL Server databases Windows/IIS hosted On Premise Packaged software Provide application support Oracle and SQL Server database Windows/IIS hosted 6

Charlotte PowerBuilder Conference Moving at the Speed of Change May On premise configuration

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 OEM Partner Partners since 2008 Appeon: 3 areas Professional Consulting services Customer Management Security Management 8 Relationship with Appeon

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Software provider vs. in-house deployments Easy, repeatable installation processes No control over server environment No control over client (desktop/IE) environment Forefront of database and operating systems ActiveX deployment security concerns Our product’s licensing requirements Support of many environments with no visibility to them 9 Relationship with Appeon

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Appeon developer(s) on staff Experienced PB/Appeon developer with.NET experience Liaison to Appeon support Collaborate on SharePoint server 10 Appeon Partnership - Services

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Platform migration (client/server  Appeon) Enhancements to product, bug fixes, testing Multiple time zone support Unicode language support Translation to Chinese language Performance testing 11 Appeon Partnership – Services Value

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Appeon upgrades Direct linking into a specific business object Dynamic reporting data window that can be stored in the database (i.e. not stored in PB code) 12 Appeon Partnership – Services Value

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Tomb Sweeping – early April Tomb Sweeping Festival, also called Qing Ming, is a time to remember the dead and the dearly departed. More importantly, it is a period to honor and to pay respect to one's deceased ancestors and family members. It is a "spring" festival, and it is an occasion for the whole family to leave the home and to sweep the graves of their forbearers. 13 Appeon Partnership – Culture

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Weddings The auspicious date and time for the ceremony is always considered very important to the future of the couple. The whole event started very early (3:30 am) on a Wednesday morning. The date and the hour were very carefully picked by the fortune teller based on the birth date and hour of the couple. 14 Appeon Partnership – Culture

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 API for APB license expiration Emergency licenses API for user session counts Track and record concurrent user counts “Shared Components” architecture 15 Appeon Partnership - Management

Charlotte PowerBuilder Conference Moving at the Speed of Change May

Charlotte PowerBuilder Conference Moving at the Speed of Change May

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 MSI group policy deploy option %userprofile% Windows variable added for client cache Updating (trusted site) registry keys automatically for RDP deployments vs. asking unprivileged user to do so 18 Appeon Partnership - Security

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Windows only desktops ActiveX deployment concerns High latency and performance 19 Appeon Partnership - Challenges

Charlotte PowerBuilder Conference Moving at the Speed of Change May 2015 Appeon partnership since 2008 Appeon is easy to work with Appeon is interested in their customers’ success 20 Summary

Charlotte PowerBuilder Conference Moving at the Speed of Change May Learn more