© 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Networking Academy Maintenance for US/Canada Academies 1 Networking Academy Maintenance Global Availability A Webinar version of this presentation is available for viewing at: Overview & Signup Process

Networking Academy Maintenance for US/Canada Academies 2 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maintenance – Globally Available

Networking Academy Maintenance for US/Canada Academies 3 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maintenance – A Solution  Academies indicate SMARTnet is too expensive  The price for Advanced Feature set upgrades is not included under SMARTnet  New CCNA courses require Advanced Feature set upgrades (CCNA Discovery, CCNA, Exploration, CCNA Security)  NetAcad Maintenance provides these upgrades at No Cost to your Academy

Networking Academy Maintenance for US/Canada Academies 4 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Value Advantage for Academies SMARTnet (Retail) SMARTnet (Academy) NetAcad Maintenance (Academy) Cost for CCNA Maintenance $470 / year 3 router & 3 switch bundle $188 / year 3 router & 3 switch bundle $0 / year IOS Image Upgrade Free 12.3 to 12.4 Free 12.3 to 12.4 Free 12.3 to 12.4 Feature Set Upgrade for 1841 $1400/image IP Base to Advanced Svc $700/image * IP Base to Advanced Svc Free IP Base to Advanced Svc * Feature Set upgrades reflect US/Canada’s 50% discount. Your Academies discount may vary.

Networking Academy Maintenance for US/Canada Academies 5 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential IOS Image Upgrade Scenario IP Base to IP Base Upgrade  You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7  Under NetAcad Maint or under SMARTnet, IOS upgrades of the SAME FEATURE SET are FREE upgrading your IP Base feature set from 12.3 to 12.4

Networking Academy Maintenance for US/Canada Academies 6 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential FREE

Networking Academy Maintenance for US/Canada Academies 7 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential IOS Feature Set Upgrade Scenario IP Base to Adv Svc Upgrade  You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7  Now a new Advanced Services Feature Set is required for routers  You have decided to upgrade to the Advanced IP Services image  Under Academy SMARTnet IOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services costs $700 per image  Under NetAcad Maintenance IOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services is FREE

Networking Academy Maintenance for US/Canada Academies 8 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential FREE only with NetAcad Maintenance

Networking Academy Maintenance for US/Canada Academies 9 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maintenance – Assistance with Legacy Equipment for Academy Curriculum This document lists the software covered under NetAcad Maintenance

Networking Academy Maintenance for US/Canada Academies 10 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential

Networking Academy Maintenance for US/Canada Academies 11 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maint – Image & Hardware Support Document For CCNA Exploration Courses 3 & 4

Networking Academy Maintenance for US/Canada Academies 12 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential  Supported c1841-ipbasek9-mz bin c1841-ipbasek9-mz b.bin Yes, a new maint release is OK c1841-ipbasek9-mz T1.bin Yes, a different Train is OK  NOT Supported c1841-adventerprisek9-mz bin No, this is Enterprise IOS c7600rsp72043-ipservices-mz SRC6.bin No, this is a 7609 IOS NetAcad Maint – Image & Hardware Support Document How to use the document for supported IOS

Networking Academy Maintenance for US/Canada Academies 13 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Sign-up by following this step-by-step process Phone Support: US Phone Support: Global Phone Support: (Use appropriate country code, this is not a toll free call) Portuguese: Phone Support International Option 5 Brazil Option 5 Sign Up for NetAcad Maintenance

Networking Academy Maintenance for US/Canada Academies 14 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maintenance – Sign-up Process Academy NetAcad Support Desk Instructor opens RightNow ticket to join NetAcad Maint ( ID requested) Begin LMC or CL respond with acceptance Does Academy have existing Ticket? Support Desk examines Ticket Support Desk validates info. Then sends legal contracts to LMC &CL Support Desk entitles accounts via Service Access Mgmt tool Send Success Add Instructor under existing Agreement. Y End N Academy responds w. Information. 1 or more Instrs ID, , CCO ID Support Desk Sends request for ID, CCO ID to instructor, LMC & CL.

Networking Academy Maintenance for US/Canada Academies 15 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Log onto AC then select Help

Networking Academy Maintenance for US/Canada Academies 16 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Select Academy Support

Networking Academy Maintenance for US/Canada Academies 17 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Click on Ask a Question

Networking Academy Maintenance for US/Canada Academies 18 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Fill in the fields At the bottom click continue and your ticket will be recorded. Follow-up to ensure your request is completed. Include your current in this space. Go to AC later and verify your is current

Networking Academy Maintenance for US/Canada Academies 19 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential What Happens Next? 1.Support Desk will contact the LMC/CL for additional information Name, AC ID, address and CCO ID for all active instructors Note: Each instructor must have as a minimum a guest account on in order to gain access. 2.Support Desk will validate this information and then forward this document and the Networking Academy Maintenance Terms & Conditions to the LMC/CL for review and approval 3.It is the responsibility of the LMC/CL to acknowledge that each instructor has received, read, and agreed to: Networking Academy Maintenance Acceptable & Expected Use Policy Networking Academy Maintenance Terms & Conditions

Networking Academy Maintenance for US/Canada Academies 20 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential What Happens Next? 4.LMC/CL contacts the Support to acknowledge that each instructor has read and agreed to: Networking Academy Maintenance Acceptable & Expected Use Policy Networking Academy Maintenance Terms & Conditions 5.Support Desk will add the Academy and its active instructors to the maintenance contract and send a congratulatory . 6.Active academies are encouraged to use the maintenance service and its entitlements as described in the Networking Academy Maintenance Acceptable & Expected Use Policy 7.Download IOS listed in… NetAcad Maintenance - Image & Hardware Support Document

Networking Academy Maintenance for US/Canada Academies 21 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential $2100

Networking Academy Maintenance for US/Canada Academies 22 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential

Networking Academy Maintenance for US/Canada Academies 23 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential