Information Technology Practical information for new faculty about information technology at UMR Christopher Dew Manager, Relationship & Asset Management

8/27/2015Information Technology2 One-stop-shopping for all of your technology questions and problems. IT Solutions Center –HelpDesk, 341-HELP (4357) –Walk-In Center, Ground Floor, Curtis Laws Wilson Library –Online Help Request through Information Technology News –Announcements are distributed through the following mediums eConnection (Employee News) IT Press blog: –Scheduled outages –Virus alerts –System/network maintenance –New products/services

8/27/2015Information Technology3 Campus IT Resources (Overview) Access to Computing Resources/Facilities Instructional Computing Environment Research Computing Environment Campus Network and Internet Purchasing Hardware/Software –Desktop Enhancement Program Service and Support for IT-related Issues

8/27/2015Information Technology4 Access to Computing Resources Access Via Single Sign-On (SSO) login account –Referred to as: UserID & SSO ID –Only one account per employee –Other accounts exist for research, project, or departments. SSO Account provides authenticated access: –Desktop/TLS systems (WinXP, Unix, Mac) –Information Kiosks (I-SPOTs) –UMR Network from off-campus: VPN (Requires ISP) – , 500 MB of network file storage (DFS), Blackboard, PeopleSoft, etc.

8/27/2015Information Technology5 Desktop Computing Support for PC/Windows, Macintosh and Unix* –Campus systems (approximate): 2200  PC/Windows 200  Linux, Solaris Unix systems 100  Macintosh –Support focus and bench strength  PC/Windows –PC/Windows Laptops: WinXP  base OEM distribution will be installed for systems unable to run WinXP. * Unix base support includes installation of OS and applications and verification of network and connectivity. Limited support available for applications.

8/27/2015Information Technology6 Desktop Computing (PC/Windows base install) Base set of software installed on new Desktops*: –WinXP –SUS – automatic application of MS critical patches –McAfee Virus Scan –General IT utilities/tools in support of desktop systems –Microsoft Office XP Professional Word, Excel, PowerPoint, Outlook, Access –Internet Explorer & Mozilla Firefox –Adobe Acrobat Reader –X-Win32 – Xwindow emulation for Unix applications –WinSCP (secure FTP) and PuTTY (secure terminal) –(site licensed academic packages optional) * These are campus licensed applications for university owned equipment only. Most other applications are licensed per system or per max simultaneous users.

8/27/2015Information Technology7 Desktop Computing (Macintosh Base Install) Base set of software installed on new Desktops*: –Mac OSX –General IT utilities/tools in support of desktop systems –Remote Desktop Client –Microsoft Office (with Equation Editor) Word, Excel, PowerPoint, Entourage (Eudora, Outlook available) –Internet Explorer –Safari –Stuffit Expander –Adobe Acrobat Reader –Telnet –iLife (iTunes, iPhoto, etc.) * These are campus licensed applications for university owned equipment only. Most other applications are licensed per system or per max simultaneous users.

8/27/2015Information Technology8 Desktop Computing (Unix Base Install) Base set of software installed on Unix Desktops: –Operating System: Linux, Solaris* –General IT utilities/tools in support of desktop systems –FTP & Telnet –Netscape Browser Note: some unlisted apps are a part of baseOS (e.g. latex) * Support for Redhat and Solaris

8/27/2015Information Technology9 Instructional Computing Environment Desktop Computing –Office machine for day-to-day activities ( , documents, scheduling, etc.) Technology Learning Spaces (TLSs) –Classroom instruction and general student use Technology Classrooms –Rooms equipped with basic presentation style technology package Infrastructure Servers/Services – storage, network file storage, campus web, etc.

8/27/2015Information Technology10 University Center TLS University Center 105

8/27/2015Information Technology11 Petroleum Engineering TLS McNutt 130

8/27/2015Information Technology12 Technology Learning Spaces (TLS) (Formerly CLCs) computers in 40+ locations Primarily funded by Information Technology Fee (assessed as part of a student’s tuition), thus reserved for general student use and classroom instruction Systems have base install plus discipline specific applications installed. Software and hardware is maintained by IT Primarily centrally scheduled through the Registrar’s office

8/27/2015Information Technology13 Technology Learning Spaces Base Install Set (for most TLSs) WinXP SUS – automatic application of MS critical patches McAfee Virus Scan General IT utilities/tools in support of CLC systems Microsoft Office XP Professional Word, Excel, PowerPoint, Outlook, Access Internet Explorer Adobe Acrobat Reader X-Win32 – Xwindow emulation for Unix applications WS-FTP & Telnet WinSCP (secure FTP) and PuTTY (secure terminal) RealPlayer Maple, MathCAD, Visual Studio, AutoCAD

8/27/2015Information Technology14 Infrastructure Servers/Services Microsoft Exchange & Listserv Lists –Exchange supports POP/SMTP, IMAP, & MAPI protocols. –SPAM Assassin for filtering -- automatically enabled, but you will need to establish rules in your client to handle spam s. “ mailguard.umr.edu ” quarantine server also available to filter spam Account File Storage: DFS – Dsitributed File System –S: drive  500 MB –Internet Accessible through VPN, DFS, SFTP, etc. –Backed up by Information Technology for disaster recovery –W: drive  50 MB or personal web space –Y:\ used for departmental share space (WinXP only) Web: Linux Apache Course Management: Blackboard (blackboard.umr.edu)

8/27/2015Information Technology15 Infrastructure Servers/Services General Purpose Unix: –Redhat Linux systems: gpunix.umr.edu –All SSO accounts can telnet/login to these systems. –Used for GNU products (C/Fortran compilers, ghostview, etc.) –Home directory is same as PC drive

8/27/2015Information Technology16 Research Computing Environment Numerically Intensive Computing (NIC) –High performance computing cluster –Dedicated cluster of over 100 computers –Request account access to NIC by contacting the Help Desk (341-HELP). * Access reserved for faculty and graduate students approved by faculty. Research accounts are created for faculty for research purposes only. –Research should never be performed on individual/SSO faculty, staff, or student accounts. UMR participates in Internet2 research network.

8/27/2015Information Technology17 Campus Network and Internet Campus backbone network is 1GB and most buildings have a 1GB fiber connection to the backbone. Within most campus buildings the desktops/TLSs are inter-connected via 100MB links. Internet Connection: –Via MoreNet (a state consortium) –Two 45 Mbps lines: Commodity Internet, university business, video classes (QoS priorities) Internet2 traffic VPN –Local ISPs offer high-speed connections (UMR supports VPN) –ISPs RollaNet and Fidelity have a direct connections into the network. –See Wireless network –WPA standard, up to 11 Mbps –Increasing availability on campus –See

8/27/2015Information Technology18 Campus Network and Internet Accessing Services When Traveling Access through web browser: Using Virtual Private Networking (VPN): –Why? Identifies your connected computer as a UMR computer (treats it as if it were an on-campus system). Computer is assigned a UMR IP/network address. Communications between your computer and UMR computers is encrypted (while traveling over the Internet) for privacy/protection. Allows your computer access to services normally not allowed to off campus systems (library tools, online training materials, SMTP sendmail, etc.). –Configuring VPN: –Configuring clients: Note if VPN is not set up then your client will have to have the Internet Service Provider’s (ISP’s) SMTP server name configured within the client options (e.g. “smtp.fidnet.com” instead of “smtp.umr.edu”). Otherwise you will not be able to send mail to non-UMR recipients.

8/27/2015Information Technology19 Purchasing Hardware/Software Contacts for technology purchasing assistance: Jim Turner: Mary Hinze: Desktops, Laptops, Printers & Software: –Recommend Dell Optiplex & Latitude families (Dell’s corporate line of computers) –Recommend HP printer line –Software: For personal (home use) purchases you may work with the University Bookstore for academic and VPA prices. Desktop Enhancement Program –

8/27/2015Information Technology20 Questions?