Applications Business Enabled Communications

Contents Lock Key Phontage UCS NMS ez Attendant TSP ez Phone

Lock Key ■ Condition Install Lock key for iPECS-MG applications using Web Admin ※ Phontage : 2 copies free System Management → Appliances Control → Lock Key Install

Login ID/Password Registration ■ PGM 106(IP-Phone Registration) for Phontage, UCS Client - Administration → Pre-Programmed Data → IP-Phone Registration(106) : Assign ID and Password

Phontage Introduction ▪ Definition ▪ Model name Softphone for PC or PDA (mobile device) Abbreviation of “Phone advantage” ▪ Model name Phontage Mobile (Phontage B) : Softphone for Mobile Device PPC 2003, Window Mobile 5.0 and 6.0, Symbian Phontage Basic (or Phontage B) : Supports Basic features Phontage Deluxe (or Phontage D) : Support Value added features iPECS-MG Phontage

Phontage Login (4) (2) (1) (3)

Phontage Phontage UI & GUI Phontage Deluxe Main UI Now, I’ll explain the PC based Phontage. As I said before, Phontage for PC has two types of program. First one is Basic and the other is Deluxe. The Delulxe model has more efficient functions than basic one. If you look at this picture, this is main UI of Phontage for PC.

UCS Overview Configuration UCS Features; UCS Components UCS Features; IP Phone (Call Feature), Presence, IM (Instant Messaging, Video Conference, Call Recording, Schedule, DB Import/Export, Application Sharing, PBX(LIK,MG) UCS Server UCS Client ※ Install Lock key for UCS clients using Web Admin Configuration Branch HQ UCS Client UCS Server iPECS-MG UCS Client Internet /Intranet UCS Client Phontage IP Phone WiFi Road Warrior

UCS ▪ UCS Server Program ▪ UCS Client Program Login Chatting Directory ICR&Presence Diagnostic UCS Server Admin

▪ UCS Server IP Address Assignment Web Admin ▪ UCS Server IP Address Assignment

UCS Login (2) (1) (3) (4) (5)

+ + + + + + + UCS Features ■ UCS Features IP Phone (Call Feature) Presence Instant Messaging Video Conference (6 Parties, 8 Groups) + + + Call Recording Schedule DB Import/Export Sharing / File Send + + + + [Application Sharing] [White Board]

> Interface Specification UCS UCS Specifications > Server PC Specification - Intel Core 2 Duo 3G More, 2G RAM (600 clients at concurrent login) - Windows XP Pro., 2000/2003, Vista(Business, Enterprise, Ultimate) > Client PC Specification - Pantium Ⅳ, 2.3G, 512M RAM(Including Video Conf.) - Vista, XP, Windows 2000 > Interface Specification iPECS-MG UCS Server Position Protocol Related Features iPECS Server ↔ MG LG-Ericsson Proprietary ICR,Presence Client ↔ MG LG-Ericsson Proprietary Call LAN iPECS SIP Based SIP Based LG-Ericsson Proprietary Server ↔ Client Directory,Chatting.. Client ↔ Client TCP/IP(Session) Media(Data) TCP/IP (Session) UCS Client UCS Client

NMS Overview Network Management System for iPECS SNMP-based Information Management & Communication Web Browser-based User Interface using HTTP Up to 500 Systems can be Managed Integrated with iPECS-50/100/300/600/1200/MG ※ Install Lock key for NMS using Web Admin

NMS Classification Diagram Feature Classification NMS Server Management / System Monitoring / System Management Provides Web-based Interface for NMS Client NMS Server Management NMS Server Configuration NMS User Management Access & Operation History NMS DB & Service Control Web-based iPECS-NMS System Monitoring System Management System & Device Configuration Device & Channel Status Alarm/Fault Management Network Traffic Monitoring System & Group Management Call Statistics System DB / Firmware Upgrade Web Admin Integration

NMS Web Admin ■ Web Admin Administration → System Data → SNMP Data : - SNMP Agent : SNMP Service ‘ON’ - SNMP Trap : Enter NMS Server IP address

NMS Initial Login Open Login page using the IP address of NMS server Type Superuser ID and default Password. (admin / ipecsnms)

NMS UI Component Description Overall layout and the positions of main UI components are fixed, and they have their own functions and rolls. Selected System A system selected using System Explorer User ID The user ID that was used to login to iPECS-NMS Loading Indicator Indicates that information is now being loaded Log-out Used to log out of iPECS-NMS S/W Version of iPECS-NMS Main Menu Used to enter each functional page such as ‘System Info’, ‘Status’, ‘Alarm/Fault’, ‘Call Stat’, ‘Network Traffic’, ‘Log’, ‘System’, ‘User’, ‘NMS’ System Explorer Select or manage systems or groups of systems with a tree of nodes. Alarm/Fault Summary Shows the number of alarms/faults that have not been checked by user Functional Area Displays functional pages to implement the features provided by iPECS-NMS

NMS Device Based Status After entering ‘Device Based Status’ menu, select a system in System Explorer, and then device-based information will be displayed for the selected system.

NMS CO Status CO Channel Status lists all the CO channels, and shows their channel status and channel/device information. Device Type The type of device for each CO channel can be designated by the color of the button frame. (VOIP, PRI, BRI, PSTN)

NMS Station Status Station Channel Status lists all the Station channels, and shows their channel status and channel/device information. Device Type The type of device for each station channel can be designated by the color of the button frame. (IP-Phone, SoftPhone, SLT, DKT, DECT, DSS)

NMS Alarm/Fault Management In order to load the Alarm/Fault log data only for a specific system, select a system in System Explorer, and then click [Load Log Data] button to retrieve log data for the selected system. [1] [2]

NMS Alarm/Fault Event < Alarm Event (100 ~ 399) > Code Name Type Level Location 101 CPU Overload Alarm MAJ MFIM 103 Link Up/Down CRI I/F(#) 105 Stand-by MFIM Status 201 Device Up/Down DEV(#) 205 Station Lock/Unlock MIN STA(#) 211 SMDR Memory Capacity 213 VSF Memory Capacity 301 System Connectivity NMS < System Event (700 ~ 999) > Code Name Type Level Location 701 System Reset by Admin System CRI MFIM 702 System ID Information Change MAJ 703 System IP Information Change 704 SNMP Reconfiguration MIN 705 Database Initialization 706 File Upload 707 Firmware Download 801 Device Registration / Deletion DEV(#) 803 Device Service Status 805 Device Service Switch Status 807 Device Firmware Download 809 CO Line Outgoing Block Status (#) 811 CO Gateway Order Change 812 Station Number Change STA(#) 813 Soft Phone Log In/Out 815 Hot Desk Log In/Out 819 Long Time Call < Fault Event (400 ~ 699) > Code Name Type Level Location 401 System Startup Fault CRI MFIM 402 MFIM Switch Over MAJ 403 Authentication Failure MIN 411 Station Capacity 413 CO Line Capacity 501 DSP Alert DEV(#) 503 DSP Error 511 DECT Base Status 513 DECT GW Fault 521 Device Line Up/Down 523 Gatekeeper Connectivity 525 SIP Proxy Server Connectivity 601 Cabinet Fan/Power Failure CABINET(#)

ez Attendant Overview ez Attendant software can manage the various type of call with your PC. When the attendant works with another type of working (for example, word processing), the attendant can minimize this software with button. If an incoming call is occurred during the word processing, the pop up windows will be activated with simple information about the caller. At that time, attendant should do its own operation. And the call related operation is depending on the Call server system feature. For example, the capacity of queue size or recall timer are depend on the Call server system itself. But PC related features are independent with Call Server system. Condition : Install Lock key for ez Attendant using Web Admin 본문 24

ez Attendant Execution of ez Attendant Execution of ez Attendant 1. Select System(iPECS-MG) 2. Input System IP Address 3. Input Attendant Extension Number 4. Click [Log On] button After rebooting your computer, click the [ez-attendant] icon and then the main window will be displayed. To execute ez-attendant, set the following procedure. Move to [Setting]  [Option]  [Setting]  [Log On Information] Input LDK system IP Address and Attendant number. Click the [Log on] button and then log-on is processing. In this step, ezATD get system information from the LDK system. 5. Log On is processing 25

ez Attendant Main Window Main Menu Tool Up Bar Active Call Window Station Window Phone Book Log –View Optional(Icon/List) Queue Window Search and Info MS scheduler Pre_selection SMS This is the ezATD main window. Main window consists of Main Menu, Tool Up Bar, Queue Window, Station/Phone Book/Log-view Window, Search/Information Window, MS Scheduler/Pre Selection/ SMS Window, Park Location Window And Tool Down Bar. 601 Park Location Tool Down Bar 26

ez Attendant Menu Description Main Menu The main menu consists of File, Tools, Setting and Help. - File menu has these kinds of sub menu. Log On/Off, DB Convert and Print. - Tools menu has these kinds of sub menu. Station Name Change, Select Message Type, Paging, Music Selection, Date/Time Change, SMS, Attendant Feature and Prepaid Call. - The setting menu has Customized Message, Wakeup Setting, Record VMIB, Send E-mail, Group Setting, Selected Station View, Flex Buttons Setting, Code Setting, Keymap, Customize and Option. Finally in the help, you can see the information of ez-attendant. 27

ez Attendant Menu Description Tool Up Bar Log On Log Off Print for Log View Open Outlook This part is tool up bar. Tool Up bar has my status, wake up, paging, SMS, e-mail, print and log on/off button. If user click each button so you will see the window like this. 28

ez Attendant Menu Description Station Window & Queue Window Active Call Window Station Window Queue Window Active Call & Queue Window Icon Station Window Main Icon Station Window Sub Icon ICM Incoming DKTU(Busy) DND State Pre-selected Message CO Incoming DKTU(Idle) Forward State CO Line Status Icon Hold state Call SLT(Busy) Net DSS (Idle) Idle CO Line Let’s see station window and queue window. ezATD provides many icons to display the queue and station status. The queue window has ICM Incoming Icon, CO Incoming Icon, Hold Icon, Park Recall, Hold Recall, Attendant Recall and Transfer Recall Icon. The station window has Terminal(DKTU, SLT, WHTU) Icons, DND Status, FWD Status, Net DSS, Pre Selected Message Icon. Park Recall SLT(Idle) Net DSS(Busy) Busy CO Line Hold Recall WHTU(Busy) Net DSS(DND) Transfer Hold CO Line Attendant Recall WHTU(Idle) Invalid CO Line Transfer Recall 29

ez Attendant Menu Description Phone Book Window ezATD provides phonebook service to store and retrieve customer or internal user Phone book includes the following information. User name, company name, address, contact point and so on. 30

ez Attendant Menu Description Log-View Window Selection Field Search Field ezATD provides call log service. Call log view consists of selection field and search field. 31

TSP(TAPI Service Provider) Introduction Windows OS Microsoft Windows based telephony driver - TAPI application Use TAPI function (Ex. lineMakeCall) Made by 3rd party vendors ex) Outlook dial, ez Phone, Call Center - TAPI (Telephony API) Made by Microsoft Contain TAPI function(call, phone) - TSP (TAPI Service Provider) Made by Telephony system vendors Dynamic Link Library(DLL) ex) LG-Ericsson TSP, Compatible with TAPI 2.1 LG-Ericsson TSP supports TAPI 2.1. TAPI application TAPI v2.1 TSP v2.1 LGE TSP LAN

TSP(TAPI Service Provider) Introduction LG-Ericsson Systems iPECS-LIK 100/300/600 ipLDK-100/300/600 ipLDK-20/60/Nexer/Soho iPECS-MG 100/300 Terms 1st Party Connection: The application can see only one line assigned in Web Admin (Station Port Data  CTI IP Address) and control one line. 3rd Party Connection: The application can see all lines and control all lines. Lock Key 1st Party Connection : ez Phone Lock key is needed. 3rd Party Connection : 3rd Party TAPI Lock key is needed.

TSP(TAPI Service Provider) Configuration (1st party connection) iPECS-MG/ipLDK-20/60/Nexer/Soho PC is connected to the system via LAN. PC User can use the keyset assigned by Web Admin (Station Port Data  CTI IP Address) DKT, SLT and DECT are available. LGE TSP installed(1st) LAN PC: Windows Keyset: DKT/SLT/DECT LGE TSP installed(1st) PC: Windows Keyset: DKT/SLT/DECT

TSP(TAPI Service Provider) Web Admin In Web Admin (Station Port Data  CTI IP Address), type a client IP address in Edit box, click [Update] button.

TSP(TAPI Service Provider) Configuration (3rd Party Connection) 3rd Party Connection (Using Remote Service Provider of Microsoft) Server is connected to the LGE system. Server user can use all keysets connected to the system. Client user can use his keyset assigned by Server PC. LGE TSP installed(3rd) Control Path Server: Windows 2000/2003 Server Windows Domain LAN Client: Windows OS Keyset: DKT, SLT, DECT Client: Windows OS Keyset: DKT, SLT, DECT

TSP(TAPI Service Provider) Installation Select System ipLDK-100/300/600 ipLDK-20/60/Soho iPECS LIK, MG Select Service Mode 3rd Party Connection (LAN Connection Only) 1st Party Connection Select Connection Method COM1/COM2 ipLDK-100/300/600 only LAN, System IP Address

TSP(TAPI Service Provider) TSP Settings Installation You should install LG-E TSP on each computer Reboot computer TSP Settings Open [Phone and Modem Options] in Control Panel. If [Location Information] dialog is appeared, then select country/region, and insert area code and outside dial number. These codes are used for CO calls. On the [Advanced] tab under Providers, click [Telephony Service Provider for LG-Ericsson System] Verify if the System IP Address is correct or not. Verify if the Service Mode is correct (1st Party or 3rd Party Connection.)

ez Phone Overview Provides easy & powerful control of voice communications on your PC Easy installed, maintained, user graphical, user interface 2 packages (Entry, Deluxe) Powerful feature like SMS to extension even DECT terminals Compatible with MS Outlook, ACT, GoldMine and more Standard interface : TAPI Ok, let’s see overview. Provides easy & powerful control of voice communications on your PC Easy installed, maintained, user graphical, user interface 2 packages (Entry, Deluxe) Powerful feature like SMS to extension even DECT terminals Compatible with MS Outlook, ACT, GoldMine and more Standard interface : TAPI 39

ez Phone Overview There are two types of ez Phone version. One is an entry, the other is a deluxe. Please refer to the below table for each version’s function. Entry Deluxe Concept Local DB, Capacity Limit Basic DKTU feature DB Conversion SMS to Keyset Attendant Integration Functionality New Database Creation - Access - Excel Call Control - Make Call - Hold Call - Park/Unpark - Transfer Import DB (Access, Excel) Export DB (Access, Excel) Print Address book Forward(Internal, Off-net, VMIB) Always on top All features for Outlook are not available. All Features of Entry Version Import DB (outlook) Export DB (outlook) VMIB control - MsgWait - OutMessage - Paging Message Flex button assignment ACNR E-MAIL All features for Outlook are available. (Outlook Contact) Differential ring by CLI Scheduled Dial KeySet SMS Call Filtering - VIP/Black List by DND/FWD/Ring There are two types of ez Phone version. One is an entry, the other is a deluxe. The entry version have a limit of capacity and local DB. The deluxe version provides DB conversion, SMS to Keyset and Attendant Integration. The function of deluxe version is as follows; All Features of Entry Version, Import & Export DB (outlook) VMIB control, Flex button assignment, ACNR, E-MAIL, All features for Outlook are available, Differential ring by CLI, Scheduled Dial, KeySet SMS and Call Filtering. 40

ez Phone Configuration(1st Party Connection) *NOTE : ez Phone does not support 3rd party connection. LGE TSP installed(1st Party) LAN ez Phone PC: Windows Keyset: DKT/SLT/DECT LGE TSP installed(1st Party) ez Phone PC: Windows This is a system configuration. LDK system connects DKTU, SLT, DECT, Window 2000 server, another LDK system, and client PC via LAN. Keyset: DKT/SLT/DECT 41

Station Information Window ez Phone Main Window Main Menu Top Tool Bar Call Window Information Window Message Window MS Scheduler Station Information Window (Double Click & Call) This is the main window. The main window consists of Main Menu, Top Tool Bar, Call Window, Information Window, Message Window, MS Scheduler, Station Information Window and Icon Menu. I will explain each item in detail next page. Display Station Type Optional(Icon/List/Report/Small Icon) Icon Menu(bottom) 42

ez Phone Main Window The main menu consists of File, Program, Tools and About. The file have DB Convert and Print. The program have TSP Setting, Language Setting, Forward, VMIB Control, Flex Btn Assignment, Conference Room, SMS and My Station Program. The tools consists of Send SMS Mobile, Short Cut Display, Key mapping, Customize Option, TaskBar Tray Icon and Always On Top. Finally in the about you will see the information of ez phone. 43

ez Phone Top Toolbar 44 Log Open Outlook On/Off This part is tool up bar. Let’s see each item in detail. If you click [My Status] Icon, then you can find the My Station Information, Forward Condition, Popup Window Type and My Status information. If you click [Short Cut] Icon, then you can show short cut information. If you click [E-mail] Icon, MS Outlook will open automatically, You can send an email to other with drag & drop method or just click list If you click [SMS/M] Icon, SMS dialog will be shown. If you click [Simple] Icon, Make main window to simple window and also recover main window from simple window. If you click [Print] Icon, Print all of address book list. If you click [Exit] Icon, Exit program and save what you have done. 44

ez Phone Station Information Windows Filtering Status Field Option 45 The station information window will open 4 types as you see. You will see other station on the station information window and make a call by double click. On address book window, Registering, editing and canceling DB is possible and also making a call or sending e-mail by clicking the list is possible. On log view window, the call history is listed up and filtering. On schedule dial window, you can reserve phone call. 45

ez Phone Display Station Type (Double Click & Call) 1. Display Station Type(REPORT) 2. Display Station Type(ICON) 3. Display Station Type(SMALLICON) Display Station  Can display station more 4. Display Station Type(LIST) there are four types; report type, icon type, small icon type, list type. Display Other Station. Monitor Other Station’s Status (Busy or Idle) Make Call By Double Click Get schedule from Outlook Program. Set Transfer Target Email & Edit 4 Different types display (Icon, Small Icon, Report, list) 46

ez Phone Call Window Connected Call Holding Call Make Call, Transfer or Search This is the call window. If the incoming call was answered, the name, company and CLI information will be displayed. Information window will display keyset type, total talking time, name and company. You can answer the call by pressing [ALT+A] or mouse click. When you use the [ALT+A], you can answer only top located call in queue window. But you can select any incoming call in queue window if you use mouse. 47