PHP Management: Boards, HR and PR Linda Bresnahan, MS Director of Operations Physician Health Services, Inc. Sarah Early, PsyD Executive Director Colorado Physician Health Program Federation of State Physician Health Programs (FSPHP) Annual Conference: Seattle, Washington April 27, 2011

Objectives: Explore three essential elements of PHP Management: ▫Board of Directors ▫Human Resources ▫Public Relations Discuss various approaches and models Share concepts, insights and practical resources to assist administrators to prioritize with limited resources

Board of Directors (BOD) ▫Nonprofit, for profit vs other

Board of Directors (BOD) Continued… ▫Structure of BOD within your organization  Solely administrative (traditional nonprofit board role which entails fiduciary and administrative policy responsibility)  Specified clinical role? Reviewing cases directly or anonymously? Under what specified situations?  Active or working Board with direct operations responsibilities

Board of Directors (BOD) Continued… ▫Bylaws  Terms of service  Rotation of Board  Officers  Committees  Voting  Meetings  Structure ▫Nomination  Criteria of Board Members  Diversity  Competency  Representation

Board of Directors (BOD) Continued… ▫Orientation ▫Rights and Responsibilities ▫Confidentiality and Conflict of Interest Sheets ▫Committee Lists ▫Organizational Chart ▫Board of Director Contact Information Sheet ▫History of CPHP ▫Fundraising History and Philosophy ▫Current Fundraising Campaign Numbers ▫Training Schedule ▫Meeting with Executive Director/Medical Director ▫Meeting with Development Specialist ▫Attend Various Clinical Meetings ▫Attend Meeting with Medical Board

Board of Directors (BOD) Continued… ▫Confidentiality/Conflicts of Interest  Disclosure  Clarify  Annual  Transparency

Human Resources ▫Benefits  Health: Medical, dental, vision  Other Insurance: life, disability, cancer, accident, etc.  Retirement  EAP/Financial/Legal advisement ▫Hiring Personnel  Advertising  Screening  Offer letters  Background checks/uds ▫Employment Law

Human Resources Continued… ▫Personnel Issues  Time suck!  If you do not address the issues will be forced  Consult: leadership, legal, HR  Clear policies for discipline  Employee Handbook  Know what to fight and what not to – law vs. pride ▫Prevention / Communications  Staff meetings  Staff development / retreats

Public Relations ▫Importance of Medical Community friends  Have relationships with key individuals in medical community: medical board, medical society, legislators, hospitals, referral sources, training programs, etc.  Nurture!  Use others in your program for help: perfect role for your BOD! ▫Awareness of key legislative matters and current medical community issues

Public Relations Continued… ▫Advisory Committees  Connection to community referrals  Connection to medical community area of interest  Clarify role ▫Fundraising  Way to connect to medical community  Use of BOD  Know limits/expectations – be clear about this with BOD

Conclusion: ▫Interconnectedness of 3 areas ▫Apply as appropriate to your PHP – can’t do it all, so what comes first? What resources do you have? Know BOD expectations. ▫Take away one concept/resource to use ▫Suggestions from audience?