Web 2.0 Tools for Facilitating Knowledge Management (Part 2) Steve Dale

Communities of Practice

Understanding your community

The importance of community

Join our list Join our forum Join our community

Dynamics of Different Network Types Community of Practice Project TeamsInformal networks PurposeLearning Sharing Creating Knowledge Accomplish specific task Communication flows BoundaryKnowledge domainAssigned project charter Extent of relationships ConnectionsCommon application of a skill Commitment to goalInterpersonal acquaintances MembershipSemi – permanent. Self-selected. Constant for a fixed period. Management- selected Links made based on needs of the individual Time scaleAs long as it adds value to the business and its members Fixed ends when project deliverables have been accomplished Long – term, no pre-engineered end

It’s about people, not tech

If you build it they won’t come

Facilitating or Coordinating a community Facilitation – the magic ingredient

Facilitators’ (Coordinators, Moderators) responsibilities Facilitation and Coordination of a CoP includes: monitoring activity encouraging participation (facilitation techniques) producing an action plan reporting CoP activity – metrics, evaluations monitoring success criteria and impact managing CoP events

What can you accomplish in one week? Start a discussion Be a community member Facilitate a community Respond to a forum posting Write a blog Contribute to a wiki Read a document Read a blog Read a wiki Comment on a blog Add an event Upload a document Read a forum post

Collectors Joiners Collectors Joiners Collectors Spectators Groups include people participating in at least one of the activities monthly. Taking up space Inactives neither create nor consume social content of any kind Inactives Entire contents © 2008 Forrester Research, Inc. All rights reserved. Spectators Read blogs Watch video from other users Listen to podcasts Read online forums Read customer ratings/reviews Spectators consumer social content including blogs, user-generated video, podcasts, forums, or reviews Maintain profile on a social networking site Visit social networking sites Joiners Joiners connect in social networks like MySpace and Facebook Use RSS feeds Add “tags” to Web pages or photos “Vote” for Web sites online Collectors Collectors organize content for themselves or others using RSS feeds, tags, and voting sites like Digg.com Critics Post ratings/reviews of products/services Comment on someone else’s blog Contribute to online forums Contribute to/edit articles in a wiki Critics respond to content from others. They post reviews, comment on blogs, participate in forums, and edit wiki articles. Creators Publish a blog Publish your own Web pages Upload video you created Upload audio/music you created Write articles or stories and post them Creators make social content go. They write blogs or upload video, music, or text.

Ref: Jacob Nielson Number of participants Number of contributions 1% active contributors 9% occasional contributors 90% readers (aka ‘lurkers’) The rule

Social Media In Action!

Social Networks

Virtual worlds for planning Birmingham are building a new library in the city. It is likely that we will build that first in second life (in fact we’ve just begun to do that highlighting the development area on a 3D visualisation on the Birmingham Island is Second Life) so that citizens and interested groups can help shape the physical building by suggesting changes or better ways to organise resources within it. Birmingham is also building a new park in the city centre and the planners think second life, and in particular the way we have used Google Maps within it, is a useful tool to examine the planning options for the park. So you can put the park in situ long before the first sod of turf is laid. (Dave Harte, Birmingham)

Social marketing and communications toolkit Allied closely to any guidance or training, this would be a hands- on kit of free to use tools which would support councils in adding social media to their existing approaches to consultation or social marketing (important for behaviour change and delivering better outcomes). ( Social by Social a publication targeted at voluntary organisations. See

BarCamps

Robin Good

LibraryThing

Practical Exercises