Keynote Address Jeff Torczon, CEO
Welcome Welcome to the first annual Infinity Software User Conference Thank you to our attendees and organizers
Keynote Agenda Infinity Software Solutions, Inc. Background Partner Growth What’s changing in our market / trends in SaaS HRIS How SaaS fits in Technology Roadmap Our investment in partner development Looking ahead to conference sessions
Infinity Software Background Infinity Software Solutions, Inc. Based in Scottsdale, AZ Founded in 2002, 60% annual growth rate since 2010 Technology Cloud-based from Day 1 Began as a cloud-based Benefit Administration and Enrollment system Have now expanded to a full Human Capital Management System Largest brand is InfinityHR, but is private labeled under eight other brands across the world.
partner growth
Partners Partner channel Development of partner channel began in 2009 Over 80 partners now provide at least one component of Marketing, Sales, Implementation, and Service Many partners provide all four Today, roughly 75% of all companies implementing our technology are sourced by one of our valued partners Our top partners have experienced growth rates above 50% over the past 12 months. Our business has transformed from a Product Company to a Service Provider Company. The investment that we will make in our partners will continue to grow.
trends in SaaS HRIS
SaaS Enterprise CIO’s estimate that in 5 years, they expect to spend a majority of their software budgets on SaaS. - Citi Research
HR adoption is growing even faster
What areas are being targeted?
How effective are SaaS solutions? InfinityHR has been able to deliver on expectations validated by our two year churn average of less than 3%.
Top 10 Reasons for cancellation 1. Not seeing ROI on their investment after purchase 2. Not implemented in time 3. Loss of key user or advocate 4. Poor utilization and/or adoption 5. Not realizing the value proposition 6. Lack of features in the product 7. New Management 8. Buggy product 9. Outgrew the solution or company downsized 10. Not a right fit, the product is not for them The Top 5 Reasons are directly related to customer engagement * 2014 Totango Survey of SaaS customers
What we’ve learned Engagement is the key to long term success Understanding why a customer is doing what they are doing rather than focusing on how they have done it in the past. Then guiding the customer through a new and improved process It is our goal to drive Product and Partner development in a way that supports customer engagement
the SaaS development model
Understanding SaaS The SaaS model is a shared environment Customers share a single, common infrastructure and code base that is centrally maintained Pros of this model include: Rapid innovation Lower time to market for product upgrades Lower adoption costs Cons of this model include: Configuration over Customization Less individual attention Less control over product upgrades
What our customer tell us is important
Positioning SaaS “Customer success with SaaS is less about individual product development and more about scalable product development and delivery that implements best practices that all customers can benefit from”
technology roadmap
2013 Service Packs 11 Service Packs delivered in 2013 General Service Pack (April) Export Service Pack (May) Online Help Introduction (May) Workflow Mgmt Service Pack (May) Enterprise Portal Service Pack (June) ATS Service Pack (August) Workflow Mgmt Service Pack (August) Benefit Mgmt Service Pack (August) TLM Upgrade (September) TLM Service Pack (December) Benefit Mgmt Service Pack (December)
2014 Service Packs 9 Service Packs delivered YTD (in 2014) ACA Reporting Service Pack (February) Employee Reporting Service Pack (February) ATS Service Pack (February) Workflow Mgmt Service Pack (March) Enterprise Portal Service Pack (March) General Change Reporting Service Pack (May) TLM Service Pack (July) Aurico and Aflac Integration Service Pack (July) One-click Reporting Service Pack (August) We are on track to deliver between 12 and 14 service packs in 2014
Looking Ahead to next 12 months Advancement of unified human capital management Benefit Management Time & Labor Management Performance Management ATS / Recruiting Export Management & Benefit Reporting Mobility & User Interface HR Analytics
Unified Human Capital Management Expansion of our Web Services Platform Improvement in ability to integrate payroll data Continuous improvement to Time & Labor Management product HR PayrollTLM
Benefit Management ACA Compliance Improved contribution- based benefit processing Improved tools for understanding EDI files and dependencies
Time & Labor Management Expense Tracking Enhanced TLM Dashboard Stronger support for CA meal break requirements Enhanced scheduling capabilities
Performance Management Improved alignment between strategic goals and employee actions Focus on providing a continuous stream of employee engagement & feedback Improved recognition features Analytics to identify skill gaps and high performers Integration with Time & Attendance feature to provide insights into how time is aligned with strategic goals
ATS Improved Analytics aimed at improving recruiting processes and efficiencies Improved integration with Performance Management module Zip Recruiter Integration for sending job postings to multiple job boards Improved Applicant navigation
Export Management Improved change reporting Simplified exporting capabilities Improved export field definitions Improved benefit reporting with expanded filtering options for generating benefit reports
Redesigned UI Updated User Interface experience Focus on simplicity and mobility Centered around people and analytic-driven processes
Mobile App Native mobile App for Apple, Android, and Microsoft Phones expected to be released in Q1 of Initial App will provide functionality for Time Off Tracking Time & Attendance Benefit Viewing
HR Analytics Employees Applicant Tracking Onboarding Benefits Management Time & Attendance Time Off Tracking Performance Workflow Mgmt Brings central view to all data available within InfinityHR Simplified, yet actionable
our investment in partner development
Partner Development Marketing Support Sales Training Best Practices for Implementation Training & Assessments Online Help Partner Development Manager Partner development will only be successful through partner feedback.
looking ahead to: conference sessions happy hour open house
thank you