Update on Impetus services Advice Services Network 21 May

Mission, Aims, Objectives Enable people to improve their quality of life * Improved health & wellbeing * Stronger Communities * Services are more responsive to people’s needs VolunteeringBefriendingAdvocacy MentoringTrainingNavigation

Our Values Empowering people Social equality & justice Quality of life & wellbeing Caring for each other The ethos of volunteering Honesty & integrity

Services & client groups Befriending scheme supporting older people, people with physical disabilities and carers by recruiting local volunteers Neighbourhood Care Scheme Advocacy, support, information and training services for adults with learning disabilities InterAct Support for adults with Asperger syndrome, high-functioning autism and similar social issues through mentoring, advocacy and group activities ASpire Supported volunteering for people with learning disabilities, mental health support needs, and people on the autism spectrum Better Futures Independent NHS Complaints Advocacy ICAS Volunteers who interview home care service users about their satisfaction with the home care they receive Lay Assessor’s Scheme Advocacy for adults with learning disabilities, mental health problems, autism, and older people who are affected by cancer, and their families Cancer Advocacy Service Volunteers support GP patients to access local community support services Community Navigators

NCS Map

How to refer to us or Neighbourhood Care Scheme or InterAct or ASpire or Better Futures or ICAS or Lay Assessor’s Scheme or Cancer Advocacy Service or Community Navigators

Community Navigation is delivered by a collaborative partnership between AgeUK Brighton & Hove, Brighton and Hove Impetus and Brighton & Hove Integrated Care Service (BICS) These two charities were approached by BICS to design and deliver a community navigation project based within 16 GP practices across the city. Funded by the PM’s Challenge Fund. Extended to Nov 2015 or

Community Navigators Community navigation is a way of linking people up to activities in the community that they might benefit from It's about connecting people to non-medical sources of social, practical or emotional support There is increasing evidence to support the use of social interventions for people experiencing a range of common health problems What is community navigation? Counselling Medical advice Social work What community navigation isn’t

Set expectations Explore the situation Guided conversation Identify the need Provide information and do facilitated referral Assist the client if necessary Bring meeting to a close Record notes Review (telephone/future) A snap shot of the Community Navigation process

Community Navigators A snap shot of monitoring Oct-Mar Client presenting issues from Oct 14 – Mar 15 (5.5 months) Based on 178 cases, but does not give all presenting issues, or define multiple issues Navigators started in phases, roughly 4 per month, up to (but rarely) 16

Community Navigators Facilitated referrals made to a variety of organisations including: Neighbourhood Care Scheme Lifelines Hangleton & Knoll project BHT MACS St John’s day centre Age UK: IAG, Advocacy and Home Help InterAct advocacy The Fed Centre for Independent Living Carers’ Centre ASCH access point MIND in Brighton & Hove

Community Navigators Essentials for our Community Navigation project: Having a robust recruitment process for volunteers, supporting volunteers through bespoke training and continued 1:1 support and group support, so that we learn from the volunteers and shape the project on their experience. Working within GP practices so that we enable the service to be integrated within the primary care offer, making positive use of the knowledge and skills that GP have in order to know which of their patients would benefit from navigation, having relationships with all stakeholders that are based on mutual respect. Being responsive and flexible to the different needs of all involved: practice staff needs, client needs and volunteer needs, whilst making sure that we have clear principles, processes and roles. Avoiding duplication: being a bridge between community activity and GPs not trying to provide a service but navigating people to the right on going service. Empowering clients, working with them, promoting self awareness, choice and self care.

Community Navigators We expect Navigators who refer to your services to have had a conversation with the client in advance, supporting them to be clear about their enquiry and have any paperwork organised. Navigators have access to a Referrals Directory of information about groups, activities and services to refer to. This includes information about advice services. Is there an Advice Services Directory that we can cross check our information against? Are there specific referral routes you want Navigators to use? What is your experience of referrals from Navigators? Have you seen an impact? What would you like to feedback? Is there anything we should be doing differently? Would welcome a more ongoing conversation with colleagues about how our services intersect and how we can develop in a mutually supportive way.