WELCOME Michigan Business Travel Association Members It’s Your Organization!

10:00a.m. – 10:30a.m. - Registration Open 10:3a.m. – 11:00a.m. - Networking 11:00a.m. – 11:30a.m. – Roundtable 11:30a.m. – 12:30p.m. – Educational Topic –Cross Culture Communication & International Security 12:30 p.m. – 1:00 p.m. – Lunch – Networking 1:00p.m. – 1:30p.m. – MBTA Meeting – Committee Reports & Updates 1:30p.m. – 2:30p.m. – Risk Management – Duty of Care 2:30p.m. – 2:45p.m. – Wrap up Agenda

MBTA Mission Statement Mission Statement MBTA is dedicated to enhancing the role of the business travel professional. MBTA has recognized that providing value to its members is one of the strongest tools we have as a chapter to maintain and strengthen our membership. We continuously monitor our effectiveness as an organization thorough survey, interactive dialogue at our regularly scheduled meetings, and are openly receptive to member comments and suggestions. We are implementing many of the suggested changes and the meeting formats have now taken on a new look, to include direct member round table discussions and speakers with a greater educational focus. Formed in 1967 as one of the first affiliate chapters of the national organization. We currently have over 100 members, of which nearly 45 are Direct members (Travel, and/or Purchasing Managers). MBTA has a dedicated group of committee chairpersons who support many of the common interests of our membership. Our newly formed Education Committee monitors industry trends to ensure future meetings provide the greatest amount of timely and valuable information to our membership. Our Charity Committee coordinates a sizable contribution to local charities each year through our December holiday event and at other business meeting throughout the year. And our Technology Committee works to make sure we receive updates on technology changes in the travel industry. The key to our chapter's success lies in the dedicated efforts of our membership. We are positioned as an organization to proactively address the issues that affect our industry. “MBTA is Your Organization”

Morning Session Cross Culture Communication & International Security Panelists: Kathy Mastin – Visteon Corporation – Global Travel Manager Kimberly Burns – Lear Corporation – Global Travel Manager Camelia El-Haj Mesek – Sr. Sales Executive Larry Waidler – Travel Inc. – Sr. Vice President III

LUNCH MBTA BUSINESS MEETING

Chair – Michael Hoff – Continental Automotive Member George McMullen “MBTA is Your Organization” Find your Representatives and TAKE Legislative Action... The NBTAPAC, is a tool used by the NBTA Government relations team that aggregates business travel professionals political strength and financially supports the campaigns of national candidates who are supportive of a pro-business travel legislative agenda. Contact Government Relations

Review the MBTA site: –Repair any broken and unnecessary links. –Work with ALL Committees for uniformity and to build out key documents, forms, etc. Increase ease of use: –Work with Star Chapter & Treasury to implement PayPal payment options and simplify new-member process. –House “Prospect” and “Sponsor” forms and documents in an obvious place. Technology Committee Chair: Alex, Lenko, Meritor

Education Committee Co-Chairs: Jim Smith, Enterprise Holdings, Inc. Rennie Vanrosmalen, Meijer Members: Amy Marciano-Ratliff, American Express Travel Celeste Smith, AA Marriott Ypsilanti at Eagle Crest Goal: Provide professional development on travel related topics through education forums and chapter seminars. UPCOMING MEETINGS: October 19 MBTA/OVBTA Education Day Travel Procurement Workshop The Henry Center – Dearborn November 16 Webinar - What’s Hot, What’s Not Brainstorm 2012 Meeting Topics December 7 Annual Holiday Meeting & Charity Fundraiser Wanted: Education Committee Members - Can this be YOU? 2012 Dates have been posted on the MBTA WEBSITE! “MBTA is Your Organization”

Chair: Vicki Berger Member: Debbie Graves – Carlson Wagonlit Travel Next Meeting – Holiday Event - December 7 th 2012 Initiatives: Dates and locations to be posted on website by end 2011 Venues to be sourced and selected at least 2 months prior to meeting date 2012 Meeting Dates (subject to change) January MBTA Membership EnrollmentJuly 24 - GBTA Convention February 15 - Regular MeetingAugust 15 - Webinar March 14 - WebinarSeptember 19 - Regular Meeting April 18 - Regular Meeting October TBD - Education Day May 16 - Webinar November 14 - Webinar June 18 – Meeting & Golf OutingDecember 05 - Holiday Meeting “MBTA is Your Organization” Events Committee

Chair: Ann Ammons “MBTA is Your Organization” Sponsorships Committee Annual Sponsorships Golf Tournament Sponsorships Education Day Holiday Meeting/Charity Fundraiser Committee members needed

Chairs: Carol Schoendorff Member: John Brady, Choice Hotels Camelia Mesak - Emirates “MBTA is Your Organization” MBTA Scholarship Program PLANNING FOR NEXT YEAR WATCH FOR FUTURE UPDATES

Chair – Jenny Baumann Treasury Report

Chair: Tawnya Johnson, The Inn at St. John’s Members – If you are interested in volunteering for the membership committee, please see me. We are 108 members Strong and looking to grow our organization even more. We need your help! Please invite guests and share the MBTA experience! Join between: October 1, 2011 – November 31, 2011 » Full Membership Dues are $ and is valid until January 31, 2013 December 1, 2011 – December 31, 2011 »Full Membership Dues are $ and is valid until January 31, 2013 Full membership includes the cost of all meetings, webinars, education day, the annual golf outing and the annual holiday event. Membership Dues: MBTA membership dues are based on a calendar year and are pro-rated based on the members join date “MBTA is Your Organization” Membership Committee

Charity Committee Chair: Jodie Duncan Members: Sandy Chwierut, Bosch, Kathy Mastin, Visteon Jenny Baumann, Delta, Jamie Ostrander, Marriott Holiday Party Angels of Hope has been chosen to receive our monetary donations. Angels of Hope, a 501(c)(3) foundation, is committed to making a difference in the lives of children and those who love and care for them as they battle cancer (theirs or a parents). We realize that cancer just doesn’t impact the patient, it impacts the entire family. To us, it’s all about the family! Our programs are designed to help and support the entire family through this journey. Grace Centers of Hope has been chosen to receive our in kind donations. Grace Centers of Hope is Oakland County’s oldest and largest homeless shelter providing hope and help since Today, Grace Centers of Hope is considered one of the leading faith-based organizations in Southeastern Michigan daily confronting issues of homelessness, addiction, poverty and spiritual emptiness. On any given night, Grace Centers of Hope will accommodate between men, women and children. Each year we serve over 127,000 meals and provide over 55,000 nights of stay.

Cross-Culture Communication & International Security Presented by John Rose, President Travel Guard North America Guest Speaker AFTERNOON SESSION

Thank You for attending!