CSG Workshop – Shared Services a.k.a. “We’re in the Clouds” 1 May 2009 Tracy, Joel, Jerry, Bill, Brad, Ron, Ann, Michael & Chuck

Purpose (from Brad) The central question is to what extent should IT services be aggregated and why? If there is an affirmative answer to aggregation, then the second question is through what models should IT services be aggregated, provisioned, and governed? 2

Alternatively… Maybe the questions are: Who do you want to collaborate with? No one, your peers, or anyone (it doesn’t matter)? How much risk and effort are you willing to assume? How important is it that the service be exactly the way you want it or tightly integrated with your existing infrastructure? 3

McKinsey Report on Cloud Computing 4

Clouds versus Cloud Services

Some examples 6

IT security activity metrics 7

And the Survey says… 8

What we’re going to do Explore the possibility that there are services that we can collaboratively offer and manage together for our common good… Take some focused dives into prospective shared services. We have institutions willing to offer a service and institutions considering consuming that same service. The goal will be to roll up our sleeves and determine whether there is a candidate shared service offering and on what terms, i.e., basic service definition/SLA, candidate provider(s) and subscriber(s), and assessment of readiness to contract for services within 3 months, 6 months, 12 months, 18 months, etc.) 9