Effectively Explaining the Cloud to Your Colleagues

Agenda The Cloud Defined  Definition  Types of Services Moved to the Cloud  Why Companies are moving to the cloud  Types of Clouds  Participants in the Cloud Model Example: Desktops in the Cloud Types of Products Hosted in the Cloud For IT Professionals Only

The Cloud - Defined Cloud computing is the delivery of hardware and software computing resources that are provided in a subscription model, and are accessible from a remote location over a network – most commonly the Internet. The term “cloud” comes from the common use of a cloud-shaped symbol as a depiction of the complex infrastructure contained in system diagrams.

The Cloud Technology Advantage Cloud Technologies are basically a pool of computing resources (e.g. servers, storage, applications, voice services) that are provided to businesses from another company and:  Eliminate the need for onsite equipment, maintenance, and management.  Enable IT departments to increase or add capabilities as needed without purchasing equipment, software, or upgrades; training employees to support equipment; and taking up expensive office space and power and cooling to house equipment.  Provides end users immediate access to new features from nearly any device in any location, through a predictable, subscription based, pay- per-use method of funding IT.  Includes built-in redundancy and disaster recovery.

Types of Services Moved To the Cloud Infrastructure Computing resources, storage and networking capabilities that are owned and hosted by a service provider Web server hosting, back-up, or DR systems are examples Software An application that runs on someone else’s system Web-based , Salesforce.com, and Google Docs are example Platforms A broad collection of application infrastructure (middleware) services, including application platform, integration, business process management and database services The Google App Engine is an example Communications Communications functionality such as your phones, instant messaging, conferencing, and presence Voice over IP (VoIP) telephony, call center and web collaboration are examples

What is “as-a-Service”? Because Cloud Computing is a style of computing in which resources are provided over the Internet on a subscription basis, you will often see the delivery model referred to as “as-a-service”. For example, from the previous slide: SaaS – Software as a Service IaaS – Infrastructure as a Service CaaS – Communications as a Service PaaS – Platform as a Service

Why Companies are Moving to the Cloud Lower Total Cost of Ownership (TCO) Reduced amount of computing hardware onsite Built-in disaster recovery / business continuity Lower hardware and software maintenance Instant software updates, accessibility Improved performance and reliability Pay only for what is used Agile; make changes on demand Better for the environment

Types of Clouds Private Cloud Dedicated equipment for single customer Same technology as on-premise Secure & isolated High-availability difficult to achieve Scaling and Cost challenges Public Cloud Multiple customers share resources Inexpensive Performance challenged Security issues

Types of Clouds Hybrid Cloud Industry answer to problems plaguing both models Use Public for what it’s good for Use Private for what it’s good for Combine the two The integration of these solutions is complex Costly Virtual Private Cloud Best of both worlds Stable, isolated, and secure Control to scale and expand on-demand “High-availability” ensures prearranged level of operational performance will be met Functions perfectly with both new and legacy applications

Participants in the Cloud Model Cloud Service Provider: the party responsible for the IT assets and their maintenance Business Management: the party responsible for monitoring and managing services delivered from a service provider’s cloud End User: The person using the services, who does not require any knowledge of the underlying technology

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For IT Professionals Only The Evolve IP Difference

The Virtual Private Cloud Difference

Types of Products Evolve IP Hosts in the Cloud Phone Systems Cloud-based communications solutions free organizations from managing carriers, phone systems and vendors and provide lower TCO, scalability, advanced end-user features, and web- based control to any user, in any location, for a predictable monthly fee. Servers Virtual Data Centers deliver utility computing (processor, memory, and disk) in a scalable and secure virtualized architecture. Call Centers Hosted Call Centers enable organizations to unify and simplify their call center operations with a turn-key hosted solution that removes geographic boundaries – all for a simple per-user monthly service fee. Desktops Virtual Desktop Infrastructure frees businesses from the endless cycle of purchasing, supporting, upgrading and replacing local PCs by providing a untethered “virtual” workspace that can be accessed from anywhere, at any time, on a variety of devices and for a predictable monthly fee. Applications Office Applications provide customers with the enterprise-class software they need from the cloud, eliminating on-site servers, licensing, maintenance and headaches.

What to Look for in a Cloud Service Provider Enterprise-grade or better infrastructure Treats network, servers, storage, and bandwidth as modular IT resources SLA of % core platform uptime Delivers predictable performance over bursty compute Failover via redundant Active-Active platforms Support team of in-house, experienced engineers with 24/7/365 availability Robust training program and resources (user guides, videos, webinars, etc.) Experienced Product Team that has been in your shoes and understands your pain points and needs