Communicate in the Workplace Report tips. Welcome back from your holidays everyone. This Term is very short yet very busy! We will only have 4 lessons.

Slides:

Advertisements

Similar presentations

BUSINESS COMMUNICATION ENGB213

Advertisements

Excuse Me. What is this woman telling us? Before you interrupt someone who is busy on the phone, talking with someone, or in a meeting, ask yourself?...

Mentoring Conversations

Cross-Cultural Communications in Business*

+ What is Communication?. + Communication: sending or receiving messages 3 Parts: 1)Sender 2)Message 3)Receiver.

101 Ways to Improve Your Communication Skills. Objectives Communication Techniques Listening Speaking and Listening Speaking and Writing General Tips.

Employee & Employer Communication The key to a successful career & life Communication - The imparting, conveying or exchange of ideas, knowledge, information,

115 working with others task A

COMMUNICATION: FOR BETTER OR FOR WORST Family Life Week 2015 Sunday February 1, 2015.

Session 34. Working With People Who Aren’t Really There Yes it can be done! No, it isn’t easy! Some how-to information Some references …

1.02 Understand effective communication. Journal Prompt #1 How do you communicate? Do you like to talk? Are you a good listener? What makes you a good.

SIMPLE ACTIONS – BIG RETURNS

Communication Process

Body Language. Introduction 93% communication is non verbal: Body Language 55% Tone of Voice 38% Verbal 7%

Communication skills Communication Skills.

Week 2 Barriers in Communication. Components of Communication Verbal Messages the words we choose Paraverbal Messages Nonverbal Messages how we say the.

NON VERBAL COMMUNICATION READING BEYOND WORDS Lecture by M/s Nandini Lecturer D.A.V College for Girls Yamuna Nagar Haryana.

Non verbal communication. © copyright 2001 Commonwealth of Australia Funded under the Workplace language and Literacy Programme by the Commonwealth through.

Welcome! Living the Golden Rule; Providing Excellent “CUSTO-HUMAN” SERVICE.

Eye contact and smiling It is expected to give eye contact when talking to others However…. A fixed stare = Looking away = Avoidance =

Communication skills ”seek first to understand than to be understood” Stephen Covey.

WELCOME TO UNIT 6 Customer Service MT 221 Marilyn Radu, Instructor.

Public Speaking Nonverbal Communication. Vocabulary  Nonverbal Message- Facial expressions or body language used to convey messages  Body language-

By Abubakar Botan. Interpersonal skills is what people use to communicate information to each other. It is split up in four parts. They are the following:

Meet Rosina. deaf  Someone who is deaf cannot hear anything or can hear very little.  My sister is deaf, so I use sign language to talk with her. 

Welcome back to Public Speaking class!

AGCCP Annual Conference Charlotte, North Carolina

TELEPHONE SKILLS USING THE PHONE TO HELP WITH YOUR JOB SEARCH.

Non-Verbal Communication a.k.a. Body Language. Breaking Down Communication Verbal – just the words, easiest to control Non-verbal – all the other messages.

Presentations and Reports. Third Week (2/2/12)  Meet at the Albertsons Library in room LIB 203  Beth Brin will demonstrate the use of several databases.

Unit B- Client Communication. The Communication Model Sender: Originates the message Receiver: Hears or takes in the message Message: Information to be.

What is communication? Communication is the art of getting your message across effectively It is a two way process –Saying what you mean –Fully comprehending.

Nonverbal Communication Presented by: Waqas Khan

Essential dementia awareness: person centred approaches.

Communication 1A An introduction to interpersonal communication WEEK 15 Revision.

Chapter 6 – Lesson 1 Building Healthy Relationships S. Jett, NBCT MMS Physical Education.

Communication and Social Styles Administrative Professional Series Rosalie Owens.

Chapter Two USE BEHAVIORS THAT ENGAGE YOUR CUSTOMERS.

Customer Service.

By Anthony Tinnirello name: Anthony Tinnirello candidate no: 2147 centre no:

Communication skills ”seek first to understand than to be understood” Stephen Covey.

- Body Language is non-verbal communication that involves body movement. -people in the workplace can convey a great deal of information without even.

WELCOME TO UNIT 6. Unit 6 Nonverbal Communication Objectives Understand the elements and interpretations of body language Cite examples of business etiquette.

How to use types of communication

1 COMMUNICATION SKILLS UNT in partnership with TEA. Copyright ©. All rights reserved.

Types of Pro. Comm. Verbal vs. Nonverbal Direction Informal vs. Formal.

Health and Social Care.

Effective Communication Skills. Objectives Define and understand communication and the communication process List and overcome the filters/barriers in.

BCOM 275 GENIUS Teaching Effectively/ bcom275genius.com FOR MORE CLASSES VISIT

BCOM 275 GENIUS Peer Educator/ bcom275genius.com FOR MORE CLASSES VISIT

Chapter 14 Communicating with Customers Business Communication Copyright 2010 South-Western Cengage Learning.

Gmail Technical Support Number

HOTMAIL CUSTOMER CARE SERVICE Welcome.

Yahoo Customer Care Number Toll Free. Yahoo Contact Number.

Basic Communication Skills

Welcome to Neath Port Talbot College!

Effective Communication Skills

QUICKEN CUSTOMER SERVICE PHONE NUMBER CONTACT US QUICKEN CUSTOMER SERVICE PHONE NUMBER

Malwarebytes Customer Care

COMM 102 RANK Lessons in Excellence- -comm102rank.com.

Bigpond Customer Care Number For more details Contact this Number:

WELCOME HP PRINTER SERVICE NUMBER

Non-Verbal Communication

WORKING WITH COLLEGUES AND CUSTOMERS

Effective Communication Skills

Presentation transcript:

Communicate in the Workplace Report tips

Welcome back from your holidays everyone. This Term is very short yet very busy! We will only have 4 lessons before our final exam revision. These slides will help you complete the report from 27 September

Part A Establish contact with clients who call the helpdesk: This question looks at Verbal and Non Verbal communication –What verbal things do you need to be careful of when you talk to people on the phone in a helpdesk eg. Tone of voice, speaking fast, using too much technical jargon –What non-verbal things do you need to be careful of when working in a helpdesk? Can people hear you smile when you are on the phone??

Part A Process Information in the Helpdesk This question looks at how you would manage customer questions at an IT helpdesk. -How would you record customer problems? Eg. Write them down on paper? use Excel? or use a database? -Would you prioritise calls? Eg. High, Medium or Low Priority? -How and when would you follow up calls? Eg. 1 week after the problem was fixed. Just for Fun: Helpdesk companies use large customer databases. An example to play with is:

Part B Setting up the joint venture A joint venture is when 2 or more businesses have an agreement to work together For this question research Chinese cross cultural communication eg: Did you know it’s bad luck to drop your chopsticks? What would this mean if you were at a business lunch in China?