MBA 669 Special Topics: IT-enabled organizational Forms Dave Salisbury ( ) (web site)

Everything old is new again… Revisiting some of the themes from earlier Change in organizational forms Outsourcing The right mix of bricks and clicks IT and its implications for these organizations Governments Education Finding the balance (or how to work in Friedman tonight)

Governments are not like businesses No competition Monopoly supplier No choice for “customers” Screwed up reward structures Revenue streams by fiat No choice as to whom one serves Digital divide

Governments are like businesses Outsourcing Need to reduce costs Eventually the public gets mad Rising expectations of service As Friedman notes (DOSCapital), inefficient government is a detriment to business Supplier relationships Failure rates for IT efforts

E and getting elected Social networking John McCain in 2000 Howard Dean in 2004 Means by which choices about what does and doesn’t work can be made rapidly Opinion polling 2-way communication Data mining/data analytics

E and running government Portals Fees collections Stages Informational websites Two-way websites Payments of fees, fines, etc. Comprehensive portal

E and education Education as information transmittal Education as interaction How good are the current technologies at both? Who owns the class? Who owns the knowledge generated by preparing and delivering the class?

The limits of information Satisfaction (lower with mediated) Belonging (lower with mediated) Morale (lower with mediated) Involvement (lower with mediated) Participation (lower with mediated) Overall evaluation (lower with mediated) No difference on instructor engagement and accessibility

Another visit to the darkside What happens to all this information that is now centrally (and readily) available? Does public necessarily mean ubiquitous and immediate? Mason on information ubiquity (Thursday)

Mixing those bricks and clicks Again, back to information intensity Find the informational component of what your company does and leverage it using IT Trying to see “bricks/mortar” and “clicks” as two different things can be a recipe for disaster The continuum of government and educational services and how they can be offered online

Getting the mix right Internet as complement Range of options Spin off Strategic partnership Joint venture In-House division

Revisiting organization form changes Outsourcing services Federations (Singapore) Markets rather than hierarchies (electronic procurement)

This week’s Friedman, part 1 Backlash & groundswell Standard of living goes higher Facts about foreign firms Pay workers more Create jobs faster Spend heavily on R&D Export more

This week’s Friedman, part 2 If you can’t beat them, join them (but change them too) New media (CNN versus the Vietnam Vets) Connectivity and productivity (social networks revisited)